Roam Avis 28

Working with Roam was straightforward and efficient. Their team was responsive, professional, and supportive throughout the project, delivering a high-quality installation. The entire process was smooth and well organised.

The chargers installed by Roam have so far proven to be extremely reliable, easy to use, and flexible for staff, external users, and our fleet. They have made EV charging convenient and accessible, with excellent back-office support for management.

Great and easy to use charge, in a good location

I have been using Roam chargers now for a while, the app is very easy to use and understand, charging was simply and easy I would definitely recommend these chargers to use!

Great chargers - convinient and easy to use with contactless payment. Will look into the membership option if there are other chargers near me

There were four charges at the hotel to use via the Roam EV charging app. None of them worked unfortunately after scanning the qr code, installing the app and registering with my email. I even called the number on the unit but the person could not help. This is very disappointing.

Loads of trouble getting the charger to work. Gave up on that amateur app and used contacless card instead. Ended up with multiple £55 charges showing on my bank

First time charging with Roam. Their website clearly states the authorisation fee is refunded within 1-7 days. Reading other reviews, they frequently mislead customers and withhold reimbursement. No refund issued and I’ve had to chase my refund (£45 deducted/energy used for charge £19). The 7 day window has passed. Clearly not the first time this has happened reading other reviews. I will take this further and report to the energy ombudsman (EVCC) due to the fact this company aren’t reputable and keep reoffending. I will also be calling the hotel where the charger is located to inform them of the impact this company has on their guests. Dreadful behaviour.

First time using Roam and had real trouble getting the charger to work (I don't have the app), and have been charged £55 despite the machine telling me my pre-authorisation payment was declined. Now I have to hope that they realise that no power was used and I get a full refund. I will update this post but I'm not hopeful.

Let me say this, the charger worked fine but I will never use Roam to charge ever again. It cost me £45 upfront to charge and I spent just £7.73 so am due a refund of £37.27 according to their app. It is 36 days later and I am yet to receive a refund. I have just called to complain about this matter, they’ve taken my details and someone from the accounts team is going to call me back tomorrow to sort it out. Abysmal behaviour and abysmal customer service.

Never use the public chargers costs 55 pound before u even start and have to wait over a week to get money back insta volt 100 million times better

You need to download the app and register a card to use the charger. Ac only, so basically worse case scenario when you want a charge.

New chargers on Lower Mll Estate.
The chargers in 1 car park were offline. The other charger was obstructed by another car.

Not a fan - used them the other day and why a connection fee - it frustrates me. Will avoid and use other supplier

We were approached by EVC (now called Roam) and told that they would install commercial chargers in our pub carpark. They would cover all the costs and maintain the equipment. We would be paid a small annual rent for them to use our space.
We were told that legal fees would be covered by them and that we’d be reimbursed for any legal fees. They then recommended a solicitor/legal company we could use. So we did and started the process, after a while we tried and tried to make contact, the solicitor also tried to make contact but no response.
We then get a £3000 bill from the solicitor. He states that EVC have changed their mind as it was taking too long and things have changed. There was a clause in the contract that stated 90 days to start work. (But was told this is just a formality and they understand it can take longer)
We managed to finally speak with the rep and EVC but their decision was final and we’ve been left with a bill. They said they would contact us within a week to possibly help with the bill but that was 3 months ago and they no longer reply to emails and phone numbers for our contacts are no longer active. I would urge anyone considering using this company to think twice.

You can never get a receipt and their contact form on the website does not work.

Great experience with the customer care team when charging for the first time. Helping me find my local charger at the gym and get me setup. Brilliant.

Glad to use a charger that works for once. I commute to St Johns/London frequently and having this new charger here has really helped!

Always try to us EVC charge points at hotels across the UK when travelling for business, most recent stay at the Bath Spa Macdonald Hotels. Easy to use, reliable and always charges at the the power rating they promise!

Easy to use and efficient. Will definitely use again.