Evans Halshaw - BYD Chesterfield Avis 

I’ve just bought my new car from here, we were well looked after by Anthony throughout the process who helped make the experience stress free, simple and was very knowledgeable and helpful. Would definitely recommend!

A very warm and inviting experience. Offered refreshments on arrival. Nicky and Anthony provided all information required to make the purchase. Thank you.

had a great and friendly experience, especially Anthony who helped me get a lovely car. as well, Luise helped with papers and all the packages i had along side with the car. Many thanks to them 🫡

Came looked at secondhand car , Anthony dealt with the sale and was very helpful, car was left for few bits to do , which I collected end of week , few little bits missed but , are sorting them out asap

Anthony was superb and made us feel relaxed with no hard sell or pressure.
He was knowledgeable and we felt comfortable about the whole process from start to finish.
We are thrilled with our purchase.
Would definitely recommend.

The staff from start to finish

never buy a car from here, recently purchased a car and they said they did all the work and fixed everything when i got it the full suspension was broken and now 2 weeks later it needs to go in for more work as there is many things wrong with it they never fixed after i purchased the car

Had the pleasure of dealing with Luke and Ant today. Brilliant service, thoroughly explained everything I need to know. Reassuring that if I have any problems, then I’m not to hesitate to contact them. Thank you :-)

Excellent service as always - Liam was very personable and professional!

Excellent customer service, friendly approach and really good experience from Nicky. Wouldn’t hesitate to recommend. Thanks Nicky!

Very friendly help and advice from Anthony.Very simple to complete the paperwork and handover.
Great service all round. Staff very polite and happy to assist
Many thanks robert

I purchased a vehicle from Evans Halshaw in March, and it has been the worst experience I've ever had with a car dealership.

Although the sales process initially seemed positive, the verbal agreements that were made were not reflected in the finance paperwork, despite confirming them several times before signing. I only agreed to take the finance package they were selling because of the assurances I was given. A few weeks later, once the finance documents finally arrived by post, I discovered the agreement was not what had been promised. By that point, I was already out of pocket.

When I tried to raise this issue, my emails and phone calls were repeatedly ignored. I eventually received one response from the finance team, but after explaining my concerns and asking why this had happened, they never replied again.

To make matters worse, I later discovered that my part-exchange vehicle had been sold before the outstanding finance on it had even been settled. I spent four weeks chasing the settlement and was repeatedly assured that payment had been made. I was even told the delay was due to the finance company not processing it. In reality, Evans Halshaw hadn't sent the payment at all until the very last working day before the settlement figure expired. I find this completely unacceptable and not what you would expect from a reputable dealership.

The car itself has been fine, but before collection we pointed out marks on the interior and were assured these would be dealt with when the paint protection coating we had paid for was applied the following day. When we collected the car, the marks were still there exactly as before, which raises serious doubts as to whether the coating was ever applied despite being charged for it.

When I escalated my concerns to the dealership manager, I was met with a complete lack of accountability. My complaint has now been left unresolved for nearly two months, despite being told someone would come back to me. Unsurprisingly, no one ever has.

This is not how customers should be treated. The poor communication, failure to honour agreed terms, misleading information, delays in settling my part exchange, and lack of accountability have made this an extremely disappointing experience.

I would not recommend this dealership based on my experience. The customer service has been poor from start to finish, and I have very little confidence in the way they handle their responsibilities

I was abit nervous to buy a car from here after some of the reviews but I got a blue Kia Sportage 1.6 GT-Line Mild hybrid from here and couldn't be happier. Nicky was fantastic and very helpful. He even went out of his way to contact Kia when I had specific questions and made sure eveything was perfect with the car before it was handed over to me. Though I felt like a nuisance by constantly calling the dealership for updates, I was never treated like one and Nicky always made sure to call me back or update me via email. Thank you Nicky and the 2 guys that delivered my car 🚗

The dealership went above and beyond to support me during a recent visit, nothing was too much trouble for the team. My car was returned back after a few days having had some diagnostic testing and it was perfect! They kept in constant contact with me, fully transparent on the process and nothing was too much trouble.

Nicky was great, from start to finish of finding a car for me within my budget with my list of specifications. He was very patient and knowledgeable. The whole experience was smooth, transparent and stress free. I really appreciated his great customer service and would highly recommend him to anyone looking to buy a vehicle.

I purchased a new vehicle from Evans Halshaw Chesterfield and from the outset the dealership failed to deliver on commitments that had been agreed before collection. Paintwork defects I specifically highlighted during the sale were supposed to be rectified before handover. Despite contacting the dealership multiple times to confirm the work had been completed, I arrived to collect the vehicle only to find that it had not been done.

What followed was weeks of chasing, broken promises, missed callbacks and poor communication. Time and time again I was assured that somebody would contact me, only for nothing to happen. Virtually every update had to be chased by me.

The most serious issue involved the settlement of my part-exchange finance. I was repeatedly told that the finance had been paid, yet the account remained outstanding for over a month after I had handed over my vehicle. I was left in the unacceptable position of having a finance agreement still active on a car that was no longer in my possession.

Despite repeatedly raising concerns, Evans Halshaw failed to properly investigate the issue. I ultimately had to contact the finance company myself and establish what had happened. It transpired that the original settlement payment had been rejected and returned due to an error made by Evans Halshaw. Had I not pursued the matter myself, I have little confidence that the issue would have been identified when it was.

Even after the problem was uncovered, I continued to experience delays and had to repeatedly chase for updates. Throughout the entire process I felt as though I was doing the dealership’s job for them.

To add to the disappointment, the vehicle was later returned to me covered in paint residue following repair work and documentation belonging to the previous owner had been left inside the car.

Whilst my financial losses have eventually been reimbursed and the finance account has now been settled, this only happened after countless emails, phone calls and weeks of unnecessary stress and inconvenience.

I would like to acknowledge that Nicky Reece did try to assist where he could, however the overall handling of this purchase and subsequent complaint was completely unacceptable. The lack of ownership, poor communication and repeated failures to follow through on commitments have left me with very little confidence in Evans Halshaw as a business.

I would not recommend this dealership based on my experience.

We bought a secondhand car and took it back twice to get faults fixed. Poor communication and after sales support. We had better experience once we spoke to the manager about our list of concerns.

From walking through the door to leaving with my new car Darwin King at Evans Halshaw,Chesterfield made the experience a pleasure, so helpful and knowledgeable. A+++service. Would definitely recommend, felt at ease and not pressured.

Pleasant staff very welcoming. Bought a used car, Andy made the process seamless. Communication outside core hours ensuring car was ready as agreed. Would look here again next time in the market for another car. Thanks John.

Great experience - very nice dealership, with helpful staff. They have great knowledge, and Andrew was a big part in getting me in my new car. Any questions I had, or information I needed, was met straight away. 10/10.