Many years ago this Ford dealer did not treat customers very well... Completely different now for me, I was welcomed upon arrival and on departure I was treated well, and given answers and information... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement1 Lasborough Road, Standing Way, MK10 0AB Milton Keynes, GB
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Purchased a car from this branch 20 months ago. Battery needed replacing after approx 9 months. It took a week to achieve this mainly because the wrong battery was ordered. Now showing engine malfun... Voir plus
L'entreprise a répondu
Rebecca was commendable in her approach and keen follow ups . She explained well and made us buy our first car at first sight of it . She also prioritised us over and got it delivered on short notice... Voir plus
L'entreprise a répondu
They keep you updated with any work which needs doing, and you get a video of your car, including engine bay and the underside, which is great. The mechanic talks about the condition of various parts... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Coordonnées de contact
1 Lasborough Road, Standing Way, MK10 0AB, Milton Keynes, Royaume-Uni
- 01908 585000
4,0
Bien
436 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Excellent service as always.
28 janvier 2025
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Helen,
Thank you for your kind words and five-star rating!
We appreciate your continued support.
Evans Halshaw Customer Services
Car picked up and returned on time…
Car picked up and returned on time specified and all work carried out efficiently..overall very pleased with service.
27 janvier 2025
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Paul,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Evans Halshaw Customer Services
Their customer service was great
Their customer service was great, but the time needed to get the service of my vehicle done was way too much.
18 janvier 2025
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Ka,
We appreciate your feedback and are glad to hear you had a positive experience with the service team.
We understand that waiting for vehicle service can be frustrating, and we're always looking for ways to improve our efficiency.
We'll take your comments into consideration as we continue to work on providing the best possible service to our customers.
Evans Halshaw Customer Services
Wiper motor
Martin and his staff did all they could to get the wiper motor from Germany
19 janvier 2025
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Roy,
We appreciate you taking the time to share your experience.
We're glad to hear that Martin and his team were able to assist you.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Samuel,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Really good service
Really good service. Car was collected, MOT done. Cleaned and hoovered and returned.
17 janvier 2025
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Rebecca,
Thank you for your kind words.
We're glad you were happy with the service you received.
Evans Halshaw Customer Services
Poor Service - Struggle to get Refund
Hi,
I am not very happy with the service received from your Milton Keynes branch on Thursday 16th and Friday 17th of Jan-25.
I bought my wife a second-hand car from this branch in Nov-24. I then decided to take it in for a full service yesterday.
I can’t really complaint about the service, apart from not doing everything I’ve originally requested, and I also had to pay for my own taxi to and from – no longer drop off service offered (a bit of a surprise).
When I collected my vehicle that evening, I paid for the service via my debit card. The service advisor - JC informed me that there was an error with my card payment, even though it showed that it went off my bank account.
I was happy to pay the £405 again, and the Senior Service Advisor - MS informed me that only one payment will go off. However, this wasn’t the case.
I’ve emailed the Senior Service Advisor with proof of double payment and requested a quote for additional work. However, still waiting for a reply.
I then went into Evans Halshaw Milton Keynes this morning to resolve the issues face to face.
However, I felt like I was totally ignored and my fault for the double payment.
Evans Halshaw took double payment from me, and now I am struggling to get refunded for their mistake.
Due to personal circumstances, I need my money back asap, but they just ignoring me.
16 janvier 2025
Avis spontané
Réponse de Evans Halshaw - Ford Milton Keynes
Hi,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service and would really like to assist with your outstanding issues.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thanks,
Evans Halshaw Customer Services
Super Garage with Super Team of People
I have dealt with many garages and service centres over the years, I can honestly say that the team at Evans Halshaw Ford in Milton Keynes go way beyond anything I have ever experienced elsewhere. They are super friendly and very helpful. I feel that I am genuinely valued as a customer and treated so well. Thank you everyone.
10 janvier 2025
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Kim,
It's wonderful to know our team's friendliness and helpfulness made such a positive impact on your visit.
We truly appreciate you taking the time to share your feedback; it means a great deal to us to know we're exceeding expectations and providing a valued customer experience.
Evans Halshaw Customer Services
Excellent Customer Service
Rorie was very helpful and informative. He has brilliant customer service especially as we had two young children with us.
11 janvier 2025
Avis spontané
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Jenny,
We're so pleased you had a positive experience, and that Rorie's assistance made your visit comfortable, even with young children.
Evans Halshaw Customer Services
Unreliable online booking
Unreliable online booking. No pickup/dropoff available. Annoying in a work week trying to accommodate this casual approach to getting a car routinely serviced.
7 janvier 2025
Réponse de Evans Halshaw - Ford Milton Keynes
Hi,
We understand your frustration with the online booking system and the lack of pickup and drop-off service.
It sounds incredibly inconvenient to have to work around scheduling your car service, especially during a busy work week.
We appreciate you bringing this to our attention.
Evans Halshaw Customer Services
Ask for Nathan
If you need to buy a car in M.K., ask for Nathan at Evans Halshaw! All the care you could ever hope for to find your perfect car: patience, manners, knowledge and genuine consideration. Nathan made sure that I found my perfect car, answered every question with respect (I didn't know how to turn on a car with a button!!), didn't push products beyond explaining them so I could choose, worked beyond opening hours, helped when my insurance company were tricky, reversed test drive cars for easy driving, politely updated me throughout and retrieved a tiny sentimental item from my last car, etc. I love my new car and highly recommend Nathan's care! It is a strong team and I literally can only praise them. Thank you.
3 janvier 2025
Réponse de Evans Halshaw - Ford Milton Keynes
Hello Victoria,
Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you had such a positive experience with Nathan and that you are happy with your new car.
We are proud of our team's commitment to providing excellent customer service, and we will be sure to share your feedback with them.
Evans Halshaw Customer Services
Friendly staff
Friendly staff. Kept me informed on status of vehicle and advised me on me without any pressure to have any additional work done, that wasn't urgent or necessary
31 décembre 2024
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Felicetta,
Thank you for your kind words about our staff.
We are delighted to hear that you found them friendly and helpful. We appreciate your feedback and are glad you felt comfortable with the advice provided.
Evans Halshaw Customer Services
Rebecca was commendable in her approach…
Rebecca was commendable in her approach and keen follow ups . She explained well and made us buy our first car at first sight of it . She also prioritised us over and got it delivered on short notice . Love her support and would definitely recommend jus for her aurora
31 décembre 2024
Avis spontané
Réponse de Evans Halshaw - Ford Milton Keynes
Hi,
Thank you for your kind review and 5-star rating.
We are thrilled to hear about your positive experience and that you found Rebecca to be helpful.
We appreciate your recommendation and are proud of our team.
Evans Halshaw Customer Services
Really nice and helpful staff
Really nice and helpful staff. Went the extra mile to help
27 décembre 2024
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Paul,
Thank you for your kind words.
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Very good showroom and helpful.
23 décembre 2024
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Mya,
Thank you for your kind words.
We're glad you found our showroom helpful.
Evans Halshaw Customer Services
Definitely recommend if you are thinking of buying a car
Helpful, friendly and professional staff from start to finish. Huge thanks to Liam and Marcus for making the whole process easy.
13 décembre 2024
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Paul,
Thank you for your kind words and 5-star rating.
We are delighted to hear you had a positive experience and appreciate your feedback.
Evans Halshaw Customer Services
Always had great service from Evans…
Always had great service from Evans Halshaw, Rorie was so friendly and helpful. No question was too much!
Thank you
13 décembre 2024
Avis spontané
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Lauren,
Thank you for your kind words.
We're delighted to hear you had a positive experience and appreciate your feedback about Rorie.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Ford Milton Keynes
Hi John,
We're so glad to hear you had a positive experience.
We appreciate your kind words about Martin.
We'll share your feedback with the team.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Michael,
Thank you for your kind words.
We appreciate your feedback.
Evans Halshaw Customer Services
Fantastic Service
One of the best main dealer service experiences I have had recently, largely thanks to Josh, who couldn’t have been more helpful. Other main dealerships could learn from Josh in how in engages with his customers.
29 novembre 2024
Réponse de Evans Halshaw - Ford Milton Keynes
Hi Paul,
We're so glad to hear you had a positive experience.
We appreciate your kind words about Josh and his dedication to providing excellent customer service.
We're proud of our team and strive to ensure every customer feels valued.
Evans Halshaw Customer Services
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