Evans Halshaw - Hyundai Leicester Avis 

Own your mistakes. Don't bury them. Respect your customer.

They made me feel comfortable whilst I was waiting for my car .With choice of refreshments. Seating area and toilets.

Their website looks good, but seems there are no human beings working for this company. Booked a service online (no human contact) then a couple of days later needed to change the date. Could not do that online so I called their listed telephone number. Went through the options (no humans) then waited while it rang, and rang. No answer. Tried again two days later, no answer. So I complained online to their connected email link. No Response at all. I had the same problem with their predecessor, Sturgess. Seems nothing has improved. I've bought two cars from this company but never again.

Good hospitality

Unfortunately, both of my experiences with Evans Halshaw have been very disappointing. During my first visit in September 2025, I needed to amend my existing appointment and add an air conditioning regas. However, it was extremely difficult to reach the service department. I repeatedly tried to contact them, but I could never speak to anyone directly. The service booking department never answered the phone, messages had to be left with reception, calls were not always returned, and even my email went unanswered. When I finally managed to arrange the additional service, the garage forgot to add the air conditioning regas to my booking. I then had to wait for Arval’s approval and eventually had to leave because I had already spent the entire morning there and needed to return to work.
When I returned recently for a software update and the previously cancelled air conditioning service, I clearly stated in my online booking and again at check-in that I needed both services. Despite this, nobody seemed to be aware of my request. I was then told that Arval would not approve the air conditioning work because, according to their records, they had already paid for it back in September.
It eventually became clear that Arval had indeed been charged for a service that had never been carried out. I then had to spend several extra hours at the garage while the issue was resolved. At no point did anyone apologise for the inconvenience, the wasted time or the stress caused by the situation.
Overall, I felt that I was not treated well as a customer. The lack of communication, poor organisation and complete absence of any apology left me extremely disappointed with the service I received.

Overall a pleasant experience, service carried out within the timeframe quoted.
If visiting to make a general enquiry be aware there is very little customer parking available on site.

In the main the communication and service provided was very good. However having had the car visit the workshop over the last year on three occasions it was alarming to find a locking wheel nut had been missing for over a year. The transport company that picks the car up on each occasion photographs the wheels and provided the evidence to the service department. As a goodwill gesture Genesis provided a new set of locking nuts. It is alarming that this could be missed on a number of occasions.

They did a service and iam happy with that . I was not pleased when they ask if I wanted my car to be cleaned after service and I gave consent for my car to be washed and they said instead of me collecting my car at 16:00 they asked me to come at 17:30 to allow them to wash the car. 17:45 On collecting my vehicle the wash was not done i was handed over my keys no explanation to why they delayed me to collect my vehicle, when they had promised me to come at 17:30 to allow them to wash the vehicle i was not happy.

We found a car online and paid a deposit to have it brought down from Leeds. Unfortunately, after waiting over a week for the vehicle to arrive, the experience only got worse.

When the car finally arrived, it was in a very poor condition compared to what we expected. There was no apology from the staff member regarding either the delay or the condition of the vehicle, which was extremely disappointing.

Although we were told that the issues with the car would be rectified, the overall experience had already completely put us off purchasing it. The lack of communication throughout the process was frustrating, and customer service fell well below expectations. No apology. They have even kept the deposit we put on the car.
If we had a better experience, better communication, an apology, we would've considered staying with this company.

Based on our experience, I would not recommend buying from this company.

Not probably work In my car

0 is not an option but should be.
November last year bought a 21 plate Tucson.
January this year GPF light came on dash board so Hyundai stated it needed a forced regen which they’d do as “a gesture of goodwill”
March this year same fault light came on, Hyundai stated they’d do a final forced regen and adjust the temperature as a “final gesture of goodwill” to make sure the fault didn’t come back again.
Decided to reject the car with Hyundai and the finance company as per my customer rights (had multiple opportunities to fix, and failed)
Consumer Rights Act 2015 says a company has 8 weeks to give a final decision.
Hyundai on the last day of the 8th week finally emailed the finance company back saying it had “just crossed their desk”. (Had been emailed multiple times weekly so that is a blatant lie.)
Hyundai stated it was the way I drove the car - was not sufficient and therefore the cause of the fault light, which wasn’t actually a fault light - it was just the nature of the car.
I have stated to Hyundai when I bought the car and every interaction I’ve had that I drive a minimum 2 hours a day on A roads to take my son to a SEN school.
Our visit in March when we said this - Will the service manager responded with “yes but there may be roundabouts”
If I carry on driving with this light it can do more severe and permanent damage - something I will be responsible for so I no longer can drive the car (that I’m still paying monthly for)

If a car is meant to be driven a certain way - this should be stated at point of sale.
If an amber light comes on the dashboard - that is a fault.
If I have to pay Hyundai to fix it every 3 months that is unfair for me as a customer
And it is completely outrageous to assume I’ll use my limited mileage allowance to take it on the motorway every so often.

The fault light has now returned for a 3rd time. I have notified the finance company and financial ombudsman - as I have 0 faith in Hyundai responding with any clarity or fairness.

Please be aware when buying from here - if you look up Hyundai Tucson GPF light you’ll find loads of others who have had the same issue with these cars - yet Hyundai are refusing to accept any responsibility.
I am absolutely disgusted with Hyundais response (or lack there of) and regret ever purchasing a car from them.

A massive shout out to George and staff at the Leicester branch. Fantastic service. We wouldn’t have got sorted without you George, Thanks.

No feedback on dashcam I had fitted, I’ve never had one before and would have expected a little instruction, but was told the box is in the car with the instructions.

Pleasantly surprised with the video inspection

Imran Moosa the Salesman is a professional, not pushy, very helpful and honest. He even gave me additional advice wrt my very old car!
He calmly showed me all the features of the car. When I test drove the car he knew when to talk to me without distracting me. Throughout the financial transaction he was calm and polite! Even in the last minute when I was about to take my new car he noticed that one of the lights was not working! Imran made sure that it was fixed at the next available slot!
I would definitely recommend Imran when buying a car! Great Customer service and respectful! I would not hesitate to buy from him, again!

Communication was good. Car ready before the estimated time told.

Great service

Booked my car in in response to a safety recall, never been to this garage before and wouldn’t choose to go back. I called to book my car in and was told someone would call me back. No one ever did, so I booked it in using the online form. I selected to wait for my vehicle when booking. Reception on arrival weren’t at all welcoming and I was directed to the service desk. My booking was confirmed and I handed over my key. To be told someone would call me nearer to 12.30 to confirm when I could collect my car, I advised I’d selected the wait option to be told they didn’t offer that for ‘recalls’. Unfortunately this meant I had to sit and wait for the full four hours , coffee machine out of order, lady came to put the TV on just above me whilst I was reading my book when there was no one else in the sitting area to watch it. When a gentleman called just after 12 to say I could pick my car up and I told him I’d been in the waiting area all morning he was surprised and said he hasn’t been told this. Overall not a overly pleasant experience at all.