Evans Halshaw - Hyundai Leicester Avis 

Great customer service, would highly recommend!

Really friendly staff , Alex made sure everything was explained clearly they weren’t pushy and made the process easy.

Please see my feed back report as i am a dissatisfied customer and ha to pay £126.00 00 for the unlock key of tyres including fitting charge as the key was not supplied to me by the retailers Hyundai Evans Halshaw of Aylestone Rd Leicester when the car was handed over to me in July last year . I had to pay £126.00 for the negligence of the sales dept last Tuesday 30th December. I truly and honestly deserve for the refund of £126.00, neither i was told to report if there was anything missing within six months of purchase. I trusted the good faith of the sales dept and had to pay the price for it.

Terrible service. Poor organisation, no communication between teams. Lengthy waits- an hour on site for a simple pick up, lack of customer and vehicle knowledge.
Seemed each car had been misplaced in the lot with customers given keys and just sent out with no help to locate their car in the overcrowded lot. Many vehicles including mine were blocked in when eventually found.
My car was scratched during cleaning, still no promised call to resolve. Car cleaning was half finished and of a very poor standard.
Tried to sell me a service plan after all that!

I went with my son to buy a car. We where very dissapointed with the experience and I list the following. No negotiation on price. No negotiation og trade in offer. £150.00 to have to car which they where selling bought to Leicester. £22.00to re-charge the car. No warranty on used EV cars whatsoever. This put us off and EH lost a sale and lost any recommendations from us as a multi car family.
We went to Sandicliffe Ford Welford road and the experience was so different and welcoming. Negotiated on price of car. Negotiated price for trade in. No charge for bringing car to Leicester and no charge for re-charging car. Extended warranty on EV car. So sale to Sandicliffe and future recommendations. I emailed the sales guy at EH and to date still no reply. Very unprofessional and rather dissapointing.

Waste of time and effort. Offer to buy you car, you send all the details and they call back and talk a good game and then even have the courtesy to tell you that they can’t meet your expectations, they just ignore you. I didn’t realise they were part of the Lithia Group who are an absolute shower. Avoid Avoid Avoid

every thing went well Timly advice

I have been waiting 14 days to find out whether my 2001 Tuscon repair is covered by a warranty at Evans Halshaw Leicester. I rang several times and never got through to the service dept 2 weeks ago, so I went in personally a 20 minute drive.
They said it was covered no problem and booked it in.
I took it in, they had it 2 days and did nothing. I rang and then went back to collect the car as I had personal matters to deal with. They said they would ring me back,they never did. I rang again today 14 days later to be told the service manager would ring to update me. (FAT CHANCE) The same old poor poor customer service, not enough staff on to cover any call backs and they keep you standing around for ages in the service dept and no one asks to help you as they only have minimum cover on the desks. IT IS ABISMAI AFTER CARE they are on top at selling you a car, but after the sale they dont care. If I could go to another HYUNDAI Dealer I would but its the other side of the county.

Avoid Evans Halshaw at all costs. I bought a Volvo XC60 from their Leeds branch in October 2025 and within 6 days it went into limp mode. Communication was awful from day one. The car was taken to Volvo Leicester, where I had to chase every update myself because Evans Halshaw barely communicated a thing.

After finally getting the car back, I checked the history and realised it wasn’t even serviced before being sold, despite being due in November 2025. I’ve now had to book and pay £399 for a full service myself.

On top of that, the automatic windscreens wipers still don’t work, after being told there were no issues with the car and now Volvo have quoted £250 to put this right , another cost I shouldn’t be facing on a car I bought and only had for 6 days.

We are now in the process of consulting with the Motor Ombudsman because this dealership has failed at every basic responsibility expected of a main dealer.

Absolutely shocking experience. I would strongly recommend avoiding both Evans Halshaw Leeds and Evans Halshaw Leicester.

Great customer service! Especially nick he was absolutely brilliant, ellie was also very helpful, they both worked so hard and did everything they could to help us. In turn we drove away in the family car of our dreams. Thank you so much! :)

Thank you very much to the service desk who were extremely polite and professional in relation to an issue (misunderstanding) arising in relation to a service. This was resolved to my complete satisfaction, with no arguments or quibbles on their part - I was left with a very positive impression, and will certainly return.

Super fast service to fix a faulty brake caliper under warranty.
Friendly and helpful staff who kept me informed at all times.

Arranging of service - poor - No call back on my first 2 contacts , eventually got to speak to someone after 3 days.
Wash - mediocre

Valet-which i was owed - could have been done if you had desire to do

Extremely poor communication. Calls not answered after messages left. I could have collected the car 5 hours earlier if someone had let me know

Good service and the staff

Check in for service was quick and done with a friendly service.
A pleasant wait with coffee provided.
Very pleased.

My husband and I both own Hyundai, but when our local Hyundai is so unhelpful, has put us off. We are both looking for new cars, but will not be a Hyundai anymore.
Staff in Leicester have consistently unhelpful. Today I went in to book Service and ask if I could try their charger for 5 mins just to find out if it our charger at home or my car. I was told I would need diagnostic booking for 199, and won't be for 10 days. My car had 35 miles which would not last 10 days. I got a shrug as a response.
Deeply disappointed as really like the cars but the aftercare and service is terrible. I will be writing to head office too.

Brilliant from start to finish.
First painless (Service and MoT) I’ve experienced in 5 years.

Awful until the last day when it went smoothly but before then far too bad to ever consider getting a car with EH again… hell when I got the car it was another dealer who I wish were still there….