Evans Halshaw - Renault Durham Avis 358

As promised and on time!

I always get a good reception from all the staff and the workshop is always very efficient

Friendly staff and work undertaken as expected

All staff were great and service went very smoothly 👌 👍

Excellent job today taking a dent out of my mini.

Lewis was very knowledgeable and friendly a d did everything that was asked of him.

I recently dealt with this dealership, primarily with a salesman called Lewis Anderson, and sadly our experience was extremely disappointing from a customer service perspective.
We initially contacted the dealership after seeing a 2025 Renault Austral advertised on AutoTrader with only 2,500 miles on the clock. We live in Essex, around 200 miles away, and the car was for my 77 year old father in law, who had been searching for a very specific model and colour. This car seemed perfect.
I spoke to Lewis after being passed over by the Sales Manager. He was pleasant enough and sent a video of the car, which all seemed fine. We attempted some very modest negotiation on a car priced at nearly £30,000, even asking for as little as £200, but were told pricing was controlled by “dynamic pricing” and could not be adjusted. That in itself wasn’t the issue — the issue came the very next day when the car was reduced by £300 on AutoTrader, despite me having offered more than this the day before. Lewis did not contact me to let me know about the reduction. I discovered it myself, and when I rang him, he wasn’t even aware of the price change. This was the first clear sign of poor customer service.
Despite this, we went ahead with the purchase. We paid £25,000 upfront, booked train tickets, and travelled four hours to collect the car. On arrival, the staff were welcoming and the car was as described. However, it had not been taxed, so we had to wait while this was sorted. After paying the balance, we were given a very brief handover and set off.
Less than 90 minutes later, on the A19, a 40 tonne articulated lorry drove into the back of us. Both of us were injured — thankfully not seriously, but with cuts, bruises, and whiplash. The car was badly damaged just two hours after purchase.
Following Lewis’s instructions during the handover we contacted Renault Breakdown using the number provided, only to be told they could not help as the car was not showing as taxed. When I called Lewis to explain what had happened, he simply stated that breakdown cover doesn’t apply to accidents (which may be true), but offered no assistance whatsoever, no advice, and no support at a time when his elderly customer had just been involved in a serious accident.
Our own insurer had to take over recovery, and we then had to make our own way home — injured, shaken, and without a car that had just cost nearly £30,000.
This leads to the most shocking part of the experience. It has now been over a month since the accident, and not once has Lewis or anyone from the dealership contacted my father in law to ask if he is okay, to check on the situation, or even to enquire about the car. Nothing. No call. No email. No message.
This is appalling aftersales service. A 77 year old pensioner was injured in an accident just hours after buying a car from them, and the dealership could not care less. Even from a commercial point of view, if the car is written off, there may be an opportunity to assist with a replacement — but again, nothing.
At the very least, a basic message expressing concern or offering help would have been expected. The complete lack of empathy, follow up, or customer care is unacceptable.
Based on our experience, I would strongly caution others about the level of service you can expect once the sale has been completed

My new car was due its first year service, they came and picked the car up and brought it back when complete, also had a phone call explaining what follow up work was needed after the sevice.

Easy and friendly

Excellent service as usual after many years of being a customer.

My experience of booking in my Dacia Duster for a service, provision of a courtesy car and the helpfulness of the receptionist were all very good.
I was also sent a video of the mechanic carrying out a health check on my vehicle.
My misgivings concern what is included in the service plan which was included in the purchase price of this vehicle. The vehicle is coming up three years old and this was the last service of the plan.
When I looked at the health check list provided I noticed the oil and filter change had not been included. Since the last service at two years old I had covered just shy of 7000 miles. For me a vehicle should have oil and filter changed every year irrespective of mileage. The air filter hasn’t been changed within the three years of the plan and neither has the brake fluid in this latest service.
The only item replaced in this service was the cabin filter.
The oil and filter have only been replaced once in three years with just over 19000 miles on the clock.
Are these service plans basically health checks?
For my own peace of mind I’m now going to have my oil and filter replaced at my expense when they should have been included in service plan.

Staff very polite and friendly.
Time taken for service great, but was disappointed that the car was not given back in the same condition as we left it. (Seat was not clean)
No service manual's now, and app still shows service overdue, and no health check video received as advised.

As a first time customer I was readily welcomed by Josh.

He is very professional, knowledgable and he fully listened to me.

He went above and beyond to obtain the right vehicle for me and regularly kept me informed throughout the process.

I also obtained a fantastic price for my previous vehicle.

So, all round, I had an excellent experience.

After sales service is poor, you are made to feel as if you are inconveniencing Evans Halshaw.

Good experience from booking in car for mot to dropping off and collection,would recommend

Car was collected in the morning and retured in the afternoon having passed it#s MOT and having 2 Renualt recalls sorted

we have been going to Durham garage for a few years they are very good

The receptionist was really good explaining everything l needed to know

We were given a two hour wait appointment and the service was completed in this time