Evans Halshaw - Renault Sunderland Avis 

R3nault service among the forums get a pretty poor press, Kerry and Katy in the service dept here are great, keep you informed, very helpful and attentive.

Each member of staff I dealt with were super helpful getting my needs dealt with thank you!

Went to Evans Halshaw Renault in Sunderland after a difficult time with another dealer & with a baby arriving in the next few days.

Sheldon sorted us out with a good car, quickly, without fuss. He really understood what we wanted and listened. He was transparent about everything and the car fits our needs at a reasonable price. We’d happily buy there again.

Purchased a Ford Ranger from this garage all my paper work was headed Renault. paid £27490 px my bmw for £26500 (now up for sale near £29995)paid for extended warranty £1225 and full service plan.
picked car up 27th of June 26 and less than 60 miles then engine warning light came on (it was advertised as having had multi point check and only 16k on the clock)
Dealer said ok to drive as light only amber??
too k back following week in the meantime chatting to the garage said take for a long drive as might be DPF due to low miles also an intermittent beeping noise
Garage fixed it said it was the DPF and now resolved beeping noise maybe caused from previous owner having a tracker fitted
drove away and again within an hour engine light back on and beeping noise?
Service team said its safe to drive they will come back to me
fast forward 16th July and many many calls to ask what was happening with the car salesman said we are buying car back as needs new DPF and they will not pay for it and their ford garage who supplied the car won't??? they knew this on the 14th July why not call then?
Returned car 18th July the General Manager Neil Milnthorp emailed me to say he had deducted £400 for mileage done at 40p per mile? I was never informed of this whilst they asked me to go on long drives to clear the exhaust and he refused to repay me the fee to remove the private plate. £80
They refused to refund any money until V5 was back from the DVLA (not my fault I had to remove the plate)
I logged a complaint with them via their complaints process.
I write this on the 24th July 3.51pm still awaiting (scandalous) refund no car since it was returned and they cannot guarantee the £28700 will be in my bank today and if not I wait til Monday
Neil's email stated he will close the complaint as they all go to him (not impartial!!!!) he said best agree the settlement and I quote "if you are still upset over a last few hundred pounds" Arrogance beyond belief how does he know someone's financial circumstances and if only a few hundred pounds to him (£480) then pay it?
No mention of 4 weeks of stress and as we speak day 7 without a refund even though he promised it would be in my bank on an email dated 21st if I sign the papers which I did and I have had no further emails from him just me chasing for my money
I am using the ombudsman to try recover the £480 but even then the general manager in his e mail suggested I will lose again arrogance beyond belief

make your own choice with this dealer the very poor customer service I received I would not wish on anyone
They should have on first repair given me courtesy car fixed the car road test it and they would see the light come back on and I could have just got my bmw back

I dropped my car off and was rang when it was ready to pick up all good.

Professional hassle free resolution to my issue. Highly recommended.

From start to finish an excellent great effort and nothing was a problem

I was contacted by Evans Halshaw to arrange service and MOT. They booked well in advance. Sent reminders. Kept me well informed and updated regarding the service. A stress free, efficient service.

No issue with service. Only as previously stated. The payment method.

Whilst the parts for my car were unavailable for 5 months which is a disgrace THIS WAS NOT THE FAULT OF EVANS HALSHAW.
The staff I came in contact with were always so sympathetic to my frustration waiting for parts from RENAULT who should be ashamed of being a so called motor manufacturer.
Again I stress that this was not the fault of EVANS HALSHAW.

Incredibly unhappy. Penny pinching service department and the new Dacia is essentially defective after 2 months - with little support from the garage to rectify the problems.

The parking sensors keep going off on the motor way while driving on a straight road, The lane assist keeps trying to veer me into lanes with oncoming traffic and the back logo on my Dacia is already sliding half way down my boot - and even though there is an 8 year warranty - the garage refused to fix it, because the 'Sales Department Budget won't pay for it'....

Cowboys

Always someone on the end of the phone, answering queries and offering advice. On visiting the showroom, the staff are friendly and helpful, nothing is too much trouble. The girl at the desk who took care of my service day was super friendly, and kept me informed throughout the day, and gave clear information when I saw her again on collection.

Customers are just a number in this sausage factory.

Dreadful avoid

I had an outstanding experience buying my car thanks to Faye McDonald. From the moment I walked in, Faye was professional, knowledgeable, and genuinely committed to helping me find the right car rather than just making a sale.

She took the time to answer all of my questions, explained everything clearly, and made the whole process completely stress-free. Her honesty, patience, and friendly approach made me feel confident every step of the way.

Nothing was too much trouble, and her excellent customer service really stood out. It’s rare to find someone so dedicated to ensuring their customers are happy.

I wouldn’t hesitate to recommend Faye McDonald to anyone looking to buy a car. She made what can often be a daunting experience enjoyable and straightforward. Five-star service from start to finish!

Absolute rip of merchants. Took premium warranty when bought car almost £1000 for 2yrs. Wipers stop working think no problem im covered. Take it to garage we want £156 to look at. NEVER told this when took policy out. So have to pay it. Next have you had car serviced?. Yes I tell them. Can we see invoice. Show invoice. Ahh it's not a VAT registered garage so it's invalid. Was NEVER told this wad told could take it to my local garage that been using for years when I bought the car. So car isnt getting fixed unless pay there ridiculous prices and im not getting my £156 . So going to have to take it to my local garage who's quoted £70 to fix it. PLEASE AVIOD THESE TOTAL RIP OFF MERCHANTS. Nice as pie when they are taking money off you but dont want to know when something goes wrong with your car.

⭐️⭐️⭐️⭐️⭐️

Steve W – THANK YOU! 🤩

What an absolutely first-class experience from start to finish. The customer service we received was exceptional and genuinely some of the best we’ve ever had.

A huge thank you to Steve for going above and beyond to sort us out with the Qashqai. He was professional, friendly, knowledgeable, and made the whole process completely stress-free.

We couldn’t be happier with the service and will definitely be back in the future. Highly recommended!

they have never fixed a fault first time always bneeds to be booked in again