Evans Halshaw - Vauxhall Middlesbrough Avis 522

Lack of communication to waiting customers about the situation of their car undergoing services.
Why is there additional payments to be made, when you agree to a service agreement plan DD monthly payments.

Richard was a big help and get things sorted.

Good service

Always friendly and positive (thank you, Angela Gardner!) when I arrive, and efficient and informative as work is being done on my car.

staff were very polite and let me know what was going on and very helpful

Angela, the Senior Service Team Member, was absolutely amazing. Her level of Customer Service was extremely high. Angela was very efficient in her role.

Extremely poor customer services, not kept updated despite reassurances, phone calls not returned would not recommend

Super fast service and Angela is very helpful through everything

- Excellent customer service
- Complementary car wash after service

Five star efficient and professional

Appointment ran to time, I was advised of progress throughout and staff were welcoming and respectful.

I would just like to thank the staff who carried out my annual car service and it's first MOT. I was well informed. The staff on the reception desk are always courteous friendly and knowledgeable and explained everything clearly about my service plan. It's always Angela Gardner in the service reception who deals with my car service paperwork every year, she is very proactive member of staff. Everyone who works at Evans Halshaw have got good customer service skills, hence, this is the reason why I always service my car with them. Thank you.

I have been buying my Vauxhall cars from Evans Halshaw, every couple of years since 2014. They provide a five star service and this was the case yesterday when my Mokka was due its service and first MOT. Angela had telephoned me a few weeks ago to remind me, she booked my car in and the work was carried out yesterday in an efficient and timely manner. When I collected the car it had also been cleaned inside and out and was as clean and smelled as good when I first drive it out of the showroom. Brilliant dealer.

Customer service, work carried out and finance options are top notch.
Angela and the team get my 100% recommendation.

I was kept up to date with everything that was happening with my car.All nice and cleaned inside and out very helpful staff.

Very good service from all. I felt that my car was well looked after.
Only disappointment is not being able to get a courtesy car or a lift

After a really disappointing experience with another Vauxhall dealership—poor service, bad attitude, and feeling like my custom didn’t matter—dealing with Vauxhall Middlesbrough was a breath of fresh air.

From the moment I arrived, the staff were professional, welcoming, and genuinely helpful. They took the time to listen, kept me informed throughout, and made the whole process straightforward and stress-free. The level of customer care was exactly what you’d expect from a Vauxhall main dealer, and they went above and beyond to make sure everything was sorted properly.

I’d especially like to thank Shane and the team at Vauxhall Middlesbrough. It’s rare to find service like this these days, and the difference compared to my previous experience was night and day. I’d have no hesitation recommending them to anyone looking for honest, efficient, and friendly Vauxhall service. A great example of how customers should be treated.

Staff are always so helpful and pleasant keep you updated on the job very efficient

Shane was really helpful great experience will recommend my experience to all my friends