Our Harcostar water butt, bought last June, had developed a leak during the winter, but we were delighted to find that there's a 5 year guarantee on them; two days later the replacement has arrived. M... Voir plus
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Good prices for water butts and prompt customer service when an issue arose. But their courier provider could do better. We’ve ordered water butts from EverGreener three times over the last few years... Voir plus
Looking to buy a waterbutt and had been on several web sites before coming across Evergreener. Was unsure of exactly what I needed so rang and spoke to Emily. Emily was more than helpful in answering... Voir plus
L'entreprise a répondu
Money taken for waterbutt kit, but still no goods received weeks later. I repeatedly phoned and emailed, but absolutely no response. I cannot really recommend their online service, nor customer ser... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For more than 20 years, EvenGreener has supplied home and gardening products throughout the UK. Our range is curated to give customers options on water saving, composting, food waste recycling and generally make the house and garden a better place to be!
Coordonnées de contact
Leeds, Royaume-Uni
- 08003164454
- customer.care@evengreener.com
- www.evengreener.com
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Our new compost bin was described…
Our new compost bin was described accurately and delivered promptly within a day or two.

Réponse de EvenGreener
Customer service team
Your customer service team responded very quickly to a complaint regarding the local courier

Réponse de EvenGreener
Fast delivery and reliable products
Good selection of reasonably priced water butts. Fast and efficient delivery.

Réponse de EvenGreener

Réponse de EvenGreener
Damaged Goods
The composter is lovely (although it proved fairly difficult to assemble). The problem I had with my order, was with the sieve that I had purchased at the same time. It arrived damaged and un-useable. Despite trying to return it however, and have it replaced,

Réponse de EvenGreener
Great water butts
Great water butts. VG quality, ordering and delivery very straightforward.

Réponse de EvenGreener
First choice for 100 litre water butt
Excellent product. Well moulded and includes all you need either to couple it to an existing water butt or connect it to a downpipe. All we need now is a little rain!

Réponse de EvenGreener
Delivered on time and very useful item…
Delivered on time and very useful item gift for my daughter she is delighted with it

Réponse de EvenGreener
Cannot fault
Quick, well packaged delivery and goods as described. Cannot fault the service, many thanks.

Réponse de EvenGreener
Good recovery from first delivery problem
First delivery was damaged in transit due to inadequate packaging for the rigours of DPD delivery. Excellent recovery with next day re-dispatch and well packaged second time around. Happy to recommend for customer service.

Réponse de EvenGreener
Harcostar water butts
The two Harcostar water butts I ordered were delivered promptly, well packaged and exactly as ordered with all the linking hoses present.
They are to replace two butts - exactly the same - which have lasted nearly thirty years.
They will outlast me!

Réponse de EvenGreener
Great products
Great products, good price compared to other suppliers and speedy efficient delivery.

Réponse de EvenGreener
A great range of products
A great range of products and good delivery.
I have bought quite a lot from this company over many years and never had any problems. The only thing which stops me giving a 5 star rating is the cost - their prices have increased dramatically over the years, but that said, they are in line with other suppliers.

Réponse de EvenGreener
Good product and delivered on time
Good product and delivered on time. Value for money.

Réponse de EvenGreener
water butts
Quickly delivery of two water butts. Water butts will do the job but were scuffed and one had water in it. Also no washers on one of the taps. To be fair I did not contact the company about the issues so don't know how they would have responded. The butts
were cheap enough so I used a washer from something else. It was too much bother to arrange for them to be sent back as they are serviceable

Réponse de EvenGreener
Con artists
Bought a composter base. They said 3-14 days for delivery. It's been 16 days and not only has it not turned up but it hasn't even been shipped. Messaged them twice now and have been ignored both times. Con site.

Réponse de EvenGreener
I have spent last two weeks trying to to…
I have spent last two weeks since before 01/07/24 trying to contact this firm without success. They do not reply to the phone calls, left messages or emails. I can only assume they have gone bust or they don’t want any orders.

Réponse de EvenGreener
Missing products
I ordered 3 products on the 19 June, but only 1 arrived. Still waiting for my missing goods :(
I chased up the company and was told that a ‘system error’ had caused an issue at the warehouse, but that they would ‘rectify’ the situation.
Unfortunately that message was sent to me on the 24th june - 8 days ago. Since then I’ve heard nothing, and the company are now failing to answer calls & emails.

Réponse de EvenGreener
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