Everyman Media Group Plc Avis 244

Event booking is a terrible experience. We have tried for over a month to book a screening for a birthday party and it still is not done. The team is highly unprofessional. They can only be reached via email and take ages to respond. When they do, dates are proposed and then cancelled. Save yourself weeks of frustration and book an event somewhere else.

I go to Manchester Everyman almost every weekend with my partner Lil. Everything is outstanding from the drinks, food to the incredible customer services (Jack's a star!) - Find it very strange how low some of the scores are on Everyman's Trustpilot, by far the best cinema in this city.

Second visit to Plymouth Everyman cinema, comfortable seats, expensive tickets, generous ice cream sundae, far too warm and could do with increasing the volume, can’t decide if it’s worth the hour plus drive from home, probably not

Unexpectedly impressed. Easily the best cinema experience I’ve had. Comfy chairs, fresh popcorn, lots of space. I felt like I was hosted rather than treated like livestock. Prices are a couple of pounds higher than other local cinemas – but well worth it

Everyman never misses to provide a polished experience. We’ve visited the Brentford cinema multiple times and the staff and experience continues to be exceptional.

Great customer service, and lovely cinema experience. Staff are always pleasant and helpful at Gerard’s Cross branch

Very disappointed with the way Everyman Stratford handled my lost property. I left a brand new hoodie at the end of the final screening of the night and reported it first thing the next morning. Despite the timing and location making it highly likely it was picked up by staff, I was met with no effort to investigate properly, no apology, and no gesture of goodwill. The head of complaints said there’s “nothing he’s willing to do.” Really poor customer service and follow-up

I am a member for the second year as I enjoy the experience at my local venue. However the website frequently glitches, they're is no app for android only apple and customer services fail to respond to emails. I tried and failed to book tickets for myself and a guest on Wednesday and ended up having to call after receiving no reply from two emails. The customer service rep on the phone was lovely and helpful. I still have not received any reply to a further email or a confirmation email re tickets however. I tested again today and three days later, I am still unable to purchase any tickets. Having chosen seats and then trying to progress to selecting seat type, there is just a terminal response with a pulsing circle in the centre of the screen. Everyman really need to up their game re customer experience and satisfaction.

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Anne Runciman
0 reviews
GB
Rated 1 out of 5 stars
Over hyped, over priced over heated
Air-conditioning not working on one of the hottest days of the year. I asked several staff whether there was an issue as it was so hot in the bar and was told it would be better in the cinema itself. When we went into the screen it was hotter still, again I asked if the aurcon could be switched on. I was assured it would kick in once the film started. We waited and eventually heard the fans kick in. But to no avail, no cooling. The head of house made an announcement that free iced water could be collected from the bar as it was so hot.
This was supposed to be a special treat but tbh, we had to get them to change our seats as all I could see was the safety bar. The seats are not that comfortable and the cushion did nit help. The food was OK but the tables are inadequate for the plates. All in all it was a terrible experience and we will not be back. Overpriced, over hyped and overheated.
When I commented to tge staff on exit, I was told they had issues but had been assured the air conditioning had been fixed. It clearly had not and we should have been warned and refunded rather than endure that oven

We were at the York Everyman

My brilliant instructor Jack made such an exhilarating experience in the Ferrari...

Very good staff a d brilliant time in the si Glen seater f4, went ro quickly

Appalling. Membership - login doesnt work. Booking tickets - errror.

How on earth can you run a company where the website doesn't even work properly.

Me and my partner had a great experience at Everyman cinema Cardiff earlier tonight,

Service, amenities, food were excellent. We would highly recommend and will definitely be back. Never felt so comfortable at the cinema.

You certainly get what you pay for in this venue.

At Salisbury venue last evening the sub titles failed to connect from the start of the 5.15pm film
Very quickly the absolutely amazing Rosanne informed the audience that she was trying to solve the problem but offered any drink free-orders were swiftly taken..Soon we were told that it would not be possible to fix the problem but Rosanne offered to move us to another Screen which would be available in 25 minutes and added that we could ask for anything we wanted from the menu- While waiting in the very comfortable lounge area we were given complimentary Cinema tickets for any Everyman venue .
At the promised time we moved to the new Screen & the film resumed
Rosanne’s control & handling of the problem was a Masterclass in damage limitation & creation of lasting goodwill
to the Company
I hope her bosses realise what a fantastic manager they have.

Our local Vue Cinema is closing down and we wanted to try Everyman. We when last Sunday for the first time. Overall not worth the money. The sofas are uncomfortable, especially if the film last nearly 3 hours and you’re seating in the first line, the seating area are quite small as its the back rest. We were in the first line, being so expensive, we thought there would be a good distance to the screen, but not. The food is a joke, my son ordered a pizza that was a very small piece of dough with little cheese in the middle and a couple of cherry tomatoes £7.90 popcorns £6 and even though suppose to be large it’s very small, the coke was one of those glass bottle, tiny. You’re not allowed to bring your snacks or drinks, because they want to take as much money out of you as possible.
The sound was good and the floor vibrates but at £18.50 per adult ticket and £14.45 children? Never again for us.

Wonderful Ambiance.... worth a visit.
Princess Square in Glasgow. Saw The Accountant 2 which was excellent but have to say the sound was far too loud....
Food was great as was the glass of wine I had. Staff were helpful. Certainly return.

Just watched Sinners, it’s just like being at home with the sofas. Snacks were nice, maybe a little pricey but to be expected.

Brilliant experience 750 bhp GTR with Josh was awesome great instructor and got the most out of me.

In December 2024 I attended the Everyman in Glasgow and purchased a ticket. Within ten minutes and before the film had been called to the cinema I received a phone call from my Spanish wife in Spain asking if I could deal with a problem with our daughter who was unwell. My wife is a cancer nurse and was doing home visits. I asked for a refund and was intially told it would be fine. Then, a line manager appeared and said I could not have a refund and to contact the company. I have since contacted the company, twice, and they haven't even had the decency to acknowledge my emails. Disgusting treatment.

Paid for membership last year, got my 6 tickets, used one before I moved to somewhere with no Everyman Cinema. Wasn't going to renew, but new job, moving to Chelmsford, they offered to carry over the 5 tickets if I renewed. So I did. Only, when I tried to book, I was told my membership had expired, endless emails, on hold phone calls got it back, but without the carry over....Anyway, when all was done and dusted, I tried to buy tickets online, and I can't use my pre-paid ones. A friend tipped me off (you have to use an App to be able to use your 'membership tickets', you can't do so online. 4 hours (over 4 days) to book to see a movie, which had (in the meantime) won a BAFTA so all reasonable seats sold during the period I was fighting re my membership.