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evonicfires Avis 15

•
TrustScore 3.5 sur 5

3,4

Fabricant de cheminée
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À propos de l'entreprise

  1. Fabricant de cheminée

Écrit par l'entreprise

Established in 2005 in Stratford-upon-Avon, the heart of Shakespeare country, Evonic Fires is a multi-award-winning manufacturer of premium electric fireplaces. We take pride in designing and producing a range of British-engineered electric appliances and are recognised as one of the most technologically advanced manufacturers in the industry today. Alongside our market-leading electric fires, we offer an extensive selection of surround solutions, from fully designed media walls to classic fireplace mantels. Our diverse fireplace collection provides heating solutions for every interior, with a wide choice of styles, sizes, and flame effects. Operating from a 30,000 sq ft facility, Evonic Fires designs and produces some of the world’s most advanced electric fires, offering an extensive product range to suit all spaces and lifestyles. By sourcing components from leading suppliers and assembling every product at our UK factory, Evonic is committed to delivering excellence in every unit we dispatch. Choosing Evonic Fires means supporting British jobs, reducing your carbon footprint through shorter supply chains, and investing in a high-quality product built to stand the test of time.

Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

15 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 1 sur 5 étoiles

App Keeps Disconnecting

The fire looks great and has lots of options that can be easily controlled by the App....... BUT.......
every time I go to the App it has lost the connection to the fire, so, power up the fire manually and relaunch the App. Works fine.
Next day, App has lost the connection and so on and so on.
If you sell a product that can be controlled by an App, make sure the App is robust!

6 mars 2026
Avis spontané
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Réponse : evonicfires

Hello Mike,

Thank you for your feedback. We’re really pleased to hear that you like the look of the fire and the range of features available through the app, but we’re sorry to learn about the connection issues you’ve been experiencing.

This certainly isn’t the experience we want for our customers, and we understand how frustrating it can be if the app needs reconnecting each time you use it. In many cases, this can be resolved with a few simple checks or adjustments to the connection settings.

Our support team would be more than happy to help get this working reliably for you. Please feel free to contact us directly at service@evonicfires.co.uk
or call 01789 263868, and we’ll gladly guide you through the steps to resolve the issue.

We appreciate you bringing this to our attention and hope we can help you enjoy your fire and its app features exactly as intended.

Noté 1 sur 5 étoiles

App doesnt work and company doesnt respond

The fire itself looks great.

Unfortunately, the app is utterly useless (just look on Google Play store). It doesnt connect and even if it does, the connection drops out and despite trying to reach out to the developer and Evoniq for over 2 years, they simply do not respond.

Truly horrendous and not befitting of a 'premium fire' and price.

19 février 2026
Avis spontané
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Réponse : evonicfires

Thanks for your feedback, Andrew — we’re really sorry to hear about your experience with the app and the frustration this has caused.

We’d like to look into this for you and work towards a resolution. Please send us a direct message via our social media channels with your contact details, or get in touch with our service department so the team can assist you further.

We appreciate you bringing this to our attention and hope to put things right.

Noté 5 sur 5 étoiles

We had a heat issues on our evonic fire…

We had a heat issues on our evonic fire and a service call was booked for today. Tom the service/repair engineer arrived at the agreed time.
He was very polite and worked methodically throughout the repair.
Tom also helped set up the app on my phone.
I found Tom to be an excellent engineer, he is a credit to evonic fires.

12 février 2026
Avis spontané
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Réponse : evonicfires

Hello Ray,

Thank you so much for your fantastic review.

We’re sorry to hear you experienced a heat issue, but we’re delighted that Tom was able to resolve it for you. It’s great to know he arrived on time, carried out the repair thoroughly, and even helped you get the app set up on your phone.

We’ll be sure to pass your kind comments on to Tom – he’ll be thrilled to hear them. Thank you again for your support of Evonic Fires.

Noté 5 sur 5 étoiles

I recently ordered a fire

We have a fire that was installed in November 2025. Chris at Evonic provided excellent support during the setup, patiently guiding me through the app controls over the phone. We’re extremely happy with the fire. Couldn't recommend you guys enough

19 décembre 2025
Avis spontané
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Réponse : evonicfires

Hello.

Thank you so much for your fantastic review.

We’re delighted to hear you’re extremely happy with your fire, and that Chris was able to support you during the setup and guide you through the app controls. We’ll be sure to pass your kind comments on to him.

Your recommendation truly means a lot to us — thank you for choosing Evonic Fires.

Noté 5 sur 5 étoiles

Want to thank the service team at…

Want to thank the service team at evonic fires for helping me set my fire up to the esmartplus app

4 février 2026
Avis spontané
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Réponse : evonicfires

Hello Michael. Thank you for taking the time to leave your review. We’re really pleased to hear our service team was able to help you get your fire set up on the eSmartPlus app. Enjoy getting the most out of your Evonic fire, and thanks again for choosing us.

Noté 5 sur 5 étoiles

Great Customer Service

Great customer service experience when I contacted the team in regards to my warranty. Very helpful and professional.

28 janvier 2026
Avis spontané
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Réponse : evonicfires

Hello Miss Park. Thank you for taking the time to leave such a great review. We’re delighted to hear you had a positive experience with our team and that we could help with your warranty. Providing helpful and professional service is really important to us, so your feedback means a lot. If you need anything in the future, please don’t hesitate to get in touch.

Noté 5 sur 5 étoiles

Warranty

Thanks for sorting my warranty out
I am a happy happy now

27 janvier 2026
Avis spontané
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Réponse : evonicfires

Hello Janet. Thanks so much for your review! We’re really pleased we could get your warranty sorted and even happier to hear you’re a happy customer now 😊
If you need anything else at all, we’re always here to help!

Noté 5 sur 5 étoiles

Bought a Evonic Vanquish

Bought a Evonic Vanquish, absolutely love the fire and the service from Evonicfires

27 janvier 2026
Avis spontané
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Réponse : evonicfires

Hello Alex. Thank you for your review! We’re delighted to hear how much you love your Evonic Vanquish and that you were happy with the service from our team. Enjoy your fire, and thanks again for choosing Evonic Fires 🔥

Noté 5 sur 5 étoiles

I had an issue with my remote control

I had an issue with my remote control, and Chris got it working within ten minutes, and also got me connected to an app, I never realized my fire had. Massive thanks to Chris and the speedy response.

27 janvier 2026
Avis spontané
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Réponse : evonicfires

Hello Sonia. Thank you for taking the time to leave such a great review. We’re really pleased to hear that Chris was able to resolve the issue with your remote so quickly and get your fire connected to the app too. It’s great to know everything was sorted within minutes. I’ll be sure to pass on your thanks to Chris – he’ll really appreciate it. Enjoy your fire and thank you for choosing Evonic Fires 🔥

Noté 5 sur 5 étoiles

evonicfires

Hi All
Had a problem with my Evonicfire which we have had for 3.75 years. We changed WiFi router from BT to SKY the fire app went down. We contacted Chris at evonfires and he was brilliant. He talked me through setting the app again and got it working.
Brilliant support thank you Chris.
Basil Morris
Alsager

27 janvier 2026
Avis spontané
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Réponse : evonicfires

Hi Basil,

Thank you so much for your kind words. The Evonic service team work tirelessly to ensure our customers are kept satisfied. Please do not hesitate to get back in touch should you have any further queries.

Kindest Regards,

The Evonic Fires Team

Noté 2 sur 5 étoiles

Very disappointed

I bought the e-lectra Camden fire, it worked for a couple of weeks, then an engineer came out after a week of waiting to repair it, he said the board was faulty, he changed it and was fine for four weeks and now it's completely dead, they are over priced rubbish and I have asked for a refund, but still waiting.

I have now had a refund from the shop I bought it from.

22 décembre 2025
Avis spontané
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Réponse : evonicfires

Hi Androulla, we're sorry to hear about the issues you have had with your Camden stove. Please feel free to get in touch with us using the contact details provided and we can try and get this rectified for you.

Kind Regards,

The Evonic Fires Team

Noté 1 sur 5 étoiles

terrible customer care.

Bought a fire a year ago but not used it more than 5 times, broke down before christmas Feb was first call out time. Spoke to Chris on customer services who put the phone down on first call, had zero interest in his job.
emailed before christmas but just did not reply. I would not use this company again.

8 janvier 2026
Avis spontané
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Réponse : evonicfires

Hi Donna, we're extremely disappointed to hear about the issues you have had with your fire. We are also surprised to hear of Chris' behavior, as he usually an extremely professional and helpful member of the team dedicated to helping customers in anyway he can. We will review this with our service team as soon as possible. In the meantime, if the issue has not been rectified, we would encourage you to get in touch with us using the contact details provided.

Noté 1 sur 5 étoiles

Evonic Colorado electric fire - poor reliability

Bought an Evonic Colorado. Now just under one year old. First one failed after 3 hours use. Replced with a brand new one. This worked during the winter though we don't use it very often. On first switch when colder evenings started it failed again with exactly the same fault as before. No happy with the after sales service either as have had to wait 3 weeks for an engineer to come out to try to fix it. That is scheduled for tomorrow. May review again soon!
Thank you for your reply to my review.
So far after the repair things seem ok but we have been asking for a renewed 12 months guarantee in view of the problems we have suffered but we have received no response. Please could you confirm through another response that you will be willing to do this and put this in place?

4 novembre 2025
Avis spontané
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Réponse : evonicfires

Hi Jon, we're disappointed to hear of the problems you have experienced with your Colorado inset fire. Despite our products being thoroughly quality checked before being shipped, unfortunately it seems like this particular batch had a recurring issue. Please do get back in touch for any further assistance you may need.

Kind Regards,

The Evonic Fires Team

Noté 1 sur 5 étoiles

I wish I could award zero stars

I wish I could award zero stars. I bought an evonic fire 2 years ago and it was rarely used however, I turned it on as the night got colder and it was dead. I called the fireplace shop in Poundbury where I bought it and they were no help. I took the fire to a local electrical firm who advised the circuit panel had melted. Therefore the fire was faulty when it was sold to me. The electrical company tried several times to get a replacement from Evonic who refused to cooperate, even though there is a 5 year warranty for parts. They want to fix it themselves and charge me £180 for the privilege.

9 octobre 2025
Avis spontané
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Réponse : evonicfires

Hi J,

We are extremely disappointed to hear of the issues you have experienced, this is obviously not the standard of service and quality that we usually pride ourselves on. Please accept our sincerest apologies. Should you experience any further issues, please do not hesitate to get in touch with us directly.

Kind Regards,

The Evonic Fires Team

Kind Regards,

The Evonic Fires Team

Noté 1 sur 5 étoiles

No engineer as I live ‘too far away’

Brand new very expensive fire, went wrong within days. Customer service tells me I have to wait 4 weeks, that’s 4 weeks in the winter cold, before an engineer can visit because I live ‘too far away’.? Beware if you buy a fire, if it’s cold and you don’t live near them then you get punished.

18 février 2025
Avis spontané

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