Expert Verdict Avis 3 285

I am still waiting for my order you said it was sent on Oct 23rd 3 TUBES OF Glucosomine gel to my address 10A Honethill ROYAL WOOTTON BASSETT . But it has not arrived Evri say they have not received it

The Gazebo was beautifully packed with good instructions on how to put it up. Very good quality product.
Thankyou for sending this product quickly & delivery was secure..They were efficient, friendly and swift.

Waited over 2 months for my item to be delivered only to be told today that my order has been cancelled. Disappointed!!!! Lets hope that my refund of £152 dosen't take as long!!!!!
Its a shame because this company offers some really unique stuff, shame they can't sell it!!

I was disappointed at the time it takes to deliver my parcel. Your invoice states that it will arrive in November. Could you possibly deliver my order any sooner '

I’m thrilled with the water Heater and we can always rely on our delivery. Excellent Buy!

Placed an order for a water mirror online and didn’t receive the product on time. No updates from Expert Verdict were shared beforehand. I had to chase for updates with their customer team who kept postponing the delivery date and kept failing in communicating with me. After a month and a half, I cancelled the order. To say that I’m disappointed with the experience it’s an understatement.

Very disappointed with this delivery. parcel left just inside main downstairs door.My ninety years old husband had to struggle to the lift along the passage way and then from the lift on
the third floor to put flat.

Website is shocking. I even wondered if I’d been scammed after placing order, as the whole search and transaction journey is poor. My item came without the battery or charger, and is clearly labelled as included on the order receipt. The price I have paid is more than the item plus delivery? Customer services line tells me they have a queue with any customers, and then the line cuts off. Have sent an email, hoping to get a response. Very archaic operation, and very poor customer journey.

My friend ordered a lamp which was not suitable and was returned eventually by Evri. A refund was not received despite calls to a very expensive phone line, which in itself is disgraceful. She is still trying to obtain the refund but via email now due to the cost! I would avoid this company.......

Once again they gave it to Evri/Hermes. 10 days later and no one knows where it is. Evri produced no tracking and EV won't reply to emails. Use your bargepole and avoid this circus.

While the products ordered will probably be OK and arrive on time, the website is a disaster. It takes an unconscionable time to search for a desired item because of the strange way they are categorised and a complete lack of being able to search by name or the catalogue number. This renders the 'through the door' catalogue as useless.

0RDER NUMBER 7705348 CONFIRMED 2ND APRIL NOT DELIVERED BY TODAY 11TH APRIL, DELIVERY WAS SUPPOSED TO BE 5-7 DAYS

Bought my mother a handbag for her birthday as she received the magazine and chose it, ordered well in time for the event only for the email to state it would take till the 18th march I ordered on 25th Feb just for reference then the 18th rolls round and nothing arrives... entered tracking info doesn't work then called number doesn't work at this point I'm livid as there has been no thread of info to reassure me I haven't been scammed.. finally found a cs number only to speak to some dopey woman who sounded like she'd rolled out of bed who could then not offer me a refund for the rubbish service id received and didn't care about it enough to even apologise I now have to wait a further 3 weeks or so to see if they can be arsed to send me my purchase! whoopy doo.. my advice for this business is to sell the stock to a more successful platform like Amazon and let them handle your customers.. so annoyed buy with caution.

I ordered and paid for two Mattress Fresh deodorisers online. However, only one was delivered, and my subsequent emails and phone calls to customer service have been ignored. It's a shame, because the product itself is good, but I'm afraid I won't be ordering anything from this company in future.

I bought a set of four belts priced at £14.95 and paid £6.95 postage. Unfortunately the belts didn’t fit through the trouser tabs and had to be returned. I checked the return policy and it stated that if they were returned via an Evri return shop it was free. I did and received a refund of only £8. When I rang to query I was told I was charged £6.95 return fee. I have emailed twice and they are pointing to the top of the return policy where it says £6.95 will be deducted from the refund. I have informed them that it states at the bottom of the returns policy if it’s returned to one of their return points it’s a free service. I found the lady on the phone to be rude and even in the emails the reply was curt they just didn’t want to know. I will never shop with them again. Postage has cost me £13.90 for belts that were only just over £14 and still I have nothing to show for my money. An appalling, cheating company!

I'm so glad I made my purchase through PayPal as Expert Verdict did not refund the item I returned, and did not reply to any of my emails chasing it up. So I had to make a complaint and then escalate to a claim via PayPal who thankfully sorted it out and finally I have now got my very delayed refund. When I first made the order back in November of last year I didn't even get an order acknowledgement from the company so I thought something was off right from the start. I've ordered a couple of things in the past from this company and didn't have this kind of problem then, so I think there are issues with the business. Scotts (2023) and Woolovers are involved with this company now, who I have always thought were reliable businesses, but things seem pretty chaotic.

Returned an item 9th Oct 2023 to Expert verdict for a refund £24.96. Phoned the company 26/10/2023 & they confirmed they had received it & a refund was going to be sent to me. I have sent them a letter via recorded del chasing 11/12/2023 also several emails! No replies from them.
Awful customer service!
Mrs M Parsons

Terrible company! Appalling customer service!
Ordered a cutlery set for my elderly neighbour living with terminal cancer and received a roll of tape instead with the value the fraction of what was really ordered. Enclosed in the parcel was an invoice with all the correct product information on. Despite multiple attempts to contact via email all of which were ignored and being left on hold for 10 minutes whist paying 7p a minute for the call I have given up and accepted my loss! I will never ever order from this company again! I am disgusted that a company who targets the elderly and vulnerable do not take more time for customer service!

Owning this vintage-style radio is like taking a trip back in time. It functions beautifully, and the secure delivery ensured it arrived in pristine condition. Kudos for offering such a nice product!

I purchased a kettle in February which developed fault. Spoke to customer services who agreed to replace the item. I returned the faulty kettle in the prescribed manner and followed up with e-mail. Called customer services who confirmed receipt and promised replacement would be despatched. Made repeated calls to Customer Services throughout summer and was promised call backs that never happened. Finally in October after further call I was advised that Scotts of Stow, Expert Verdict's parent company, had gone in to liquidation back in March and was now owned by Wool Overs and that I should contact the Administrators - Resolve - made several attempts but phone never answered. As Expert Verdict and Scotts appear to be trading as normal I have made a further call to Customer service who once again promised to call back. I am still waiting.
This is appalling trading practice. Who now owns this company? as I understand Wool Overs have themselves been taken over.