Express Avis 249

I placed an order on Thursday and paid extra for overnight shipping so it would arrive Friday before I left out of town for the weekend. I even called ahead of time to confirm that delivery would be guaranteed, and was assured it would be.

Unfortunately, that was not the case. My order is now scheduled to arrive Monday, completely defeating the purpose of paying for overnight shipping. Because of this, I had to go out and purchase an additional purchase.

Very disappointing experience. If overnight shipping cannot be guaranteed, that should be communicated upfront instead of giving customers false expectations.

I couldn't be happier with the comfort, fit, appearance and durability of my Express jeans. I'm 59 years old and your jeans are the first ones I've ever found that fit me well. I've purchased multiple pair over the last 9 years.
Sadly the Express jeans I just purchased now have multiple small tears and worn areas on various parts of the jeans. I realize this adds character and bling to the younger generation. But as evidenced by my loss of hair, cataracts, and ever-increasing daily aches and pains, I'm old. And most old people, I think, prefer to put tears, rips, holes, ect. in their clothing themselves. If it's not too much trouble, could I possibly but one or two pairs of your jeans after they are sewn together, but BEFORE the tears and holes are added? Also how are the tears and holes produced? Do you have a machine that does this, or a crew of jean-abuser people. If you use jean-abuser people, can I apply for this job - I have lots of experience in this area?
Thank you again for making such a great product. Even with the pre-installed rips and tears, these are incredible jeans.
Take care,
Joe K

Scam. They never delivered my product. Kept asking for more and more money they said that they would refund. The had me even buy go2 bank cards for them. The bottom line is I never got a refund or the product I paid for because every time I met their “final” payment needed I would be given another bs payment that I had to make.

Express 22 days I have waited for my items you received on February 25.I walked by your store today and after years of shopping with you I didn't go in I will never shop Express again .People need to read these reviews because it could happen to you. THEY keep saying 10 more days they have no plans of giving my money back to me, Express do the right thing Give me my money

Quality of clothes is going down and their customer service is TERRIBLE. They treat customers like an inconvenience, the reps have a script or something that they have to stick to and refuse to help. I tried to get help with a pair of pants that I owned for less than 2 months and only wore 3 times before the back pocket started ripping a hole at the seam. Their return policy used to be 2 months and is now 1 month, maybe because they know how bad the quality of their clothes has gotten and they don’t want to take accountability for their defective product.

Don't shop on Express.com-Damaged packages are delivered, items are missing, and customer service is useless!

This was my first and last purchase at Express. Honestly, it was a terrible experience. They sent my items with the security tag still attached, which is completely unacceptable and shows a total lack of professionalism. How does something like that even happen?
Instead of properly fixing their mistake, they expect the customer to go to the store to have the tag removed, as if it were my responsibility. That is unbelievable.
Customer service was just as bad. The representative I spoke with was not helpful at all, and when I asked to speak to a manager, I was told there was none available. Very unprofessional.
Overall, a very disappointing experience. I will not be shopping here again.

I would have given zero stars if given the option. Terrible customer service and poor quality clothing.

This was the worst customer experience I’ve ever had. They mailed me the wrong item and then refused to provide a QR code for the return, something most companies offer as a basic convenience. Instead, they required me to print the label myself, and UPS charged an additional $4 just to print it. Completely unprofessional. I will never shop with Express again, nor would I ever recommend them.

Cust Service Ref # 533068. Spoke with "Mario." Horrible experience!!! received my online garment literally thrown in the bag; no protective covering and the plastic security tag still on. I called customer service and got terrible reps. Bad news company! The so-called packing slip was ripped in half by someone and crumpled up. Thanks a lot.

I ordered a dress on 12/24 paying for 2 day UPS shipping. The website clearly stated it would arrive 12/29 or 12/30 so I placed the order knowing that I needed it for NYE. Update from UPS on 12/29 @ 7:30 pm that delivery is anticipated Jan. 2??? Reach out to UPS - item shipped 12/29 😡 UPS Ground!! Reach out to Express - response is that they are refunding shipping cost?? Express blames UPS for lying - call UPS again and they clearly state that the sender may contact them to update to overnight which may resolve the issue. Back to Express, request escalation who clearly states that they are not able to assist. I request that they contact UPS or overnight ship another dress to which she responds “people don’t work on New Years Eve at FedEx or UPS so it wouldn’t help” which we all know is incorrect. Email received afterwards from Express suggesting I find an alternative dress to wear NYE. How can you charge for 2 day shipping and ship UPS ground, then refuse to acknowledge your mistake, apologize and at least attempt to resolve the issue??

I bought a coat from them in the middle of Nov. It was a Christmas gift. Usually there is an extension for returns everywhere because of the holiday. Nope! I am a couple of days over so they wouldn't let me return it. They could have at least offered a gift card. They didn't do that either I will never buy there again!

In trying to purchase items for Christmas early and taking advantage of sales and items in stock, I find there is definitely a negative side to this. I placed an order online on 11/9/2025. One of the items was a style of jeans that I had not purchased before for my wife. I ordered the same size as we always do however the new style is much longer than others that we have purchased. Christmas Day we find that they are way too long. I’m trying to initiate a return and reorder a different size and it tells me nothing on my order is eligible for return. Due to my early shopping I find that my delivery date is 3 days outside their 30 day window. The Customer Service Rep. would not/could not help me in anyway outside of stating the return policy. I understand policies but absolutely no flex at all on the problem? Especially 3 days. REALLY!! I requested to speak to a supervisor, which is suppose to call me back. I’ll wait and see if that really happens. I’m guessing if they do call I’ll get the same lip service that the Customer Service Rep. stated. Although he said he apologized for the inconvenience I don’t think it was sincere, especially with it being the Christmas season. I really think there should be a little flexibility or exceptions in some cases. I’m going to have to seriously think about ordering again in the future. With all the business we have done over the years at Express it may have come to an end. In today’s world I feel true customer service is a thing of the past. Very sad!

I like the quality of their clothes but not the quality of their employees, specifically the one at Partridge Creek Mall. Rude employees. Not one time a few times in the same place maybe only one young lady wen out of her way to help.

As a lifelong customer of Express, I am extremely disappointed in their change in ethics regarding their promise to give 20% off coupons and “claim offer now” bait and switch both online and in store. Instead of being able to receive 20% off of regular priced items, the code when attempting to use says “invalid code” then in store they promise 20% off when you apply for credit card. Instead of approving they say you will be notified in two weeks if you are approved and meanwhile you do not receive the 20% off. P.S. I have perfect credit and very little debt. I can get any form of credit that I want right away. Except Express who didn’t want me to get $200 off since I spent almost $1000.00! Disgusting bait and switch. Never had this problem in the past! Tried calling customer support and was routed to God knows where with no resolution.

Went to p/u my items at fashion show mall, the person who help me was extremely rude, starting by saying that she couldn’t find my order, that they had over a 1,000 orders and it will take a while before they can find my order.

Once my order was found, same person told me that one of the items I selected was not available, I said ok. After scanning my order there was $176 hold on my account, called customer service and was told that I was only getting charged $71 DLS. After I let Lara in customer service know that there was a pending charge of $114 DLS, Lara said that I will get credit with in the next 7-10 business days. I asked why was I charged the $114 DLS, when the item was not available?

customer service Lara was going in circles saying that I will be refunded. It’s plain wrong, customer service at the store was beyond terrible, and on top of that I was charged the full amount and there’s nothing that can be done, I was also denied store credit as well.

3 yrs ago I stopped shopping at Express due to their terrible customer service, after not shopping for 3 yrs I decided to give it a 2nd chance, it was a bad idea, ABSOLUTELY NOTHING HAS CHANGED!!!

I had a simple order of three pairs of jeans and a sweater. The sweater came with the security tag - they say I need to take it to a store - which is far away and a lot of my own time - and no guarantee I won't be charged with stealing it. One of the jeans was also missing, with a note from some store saying they didn't have it. How much time have I spent on this, still have to spend on the sweater - they offered me $5.00. This store is not a place to order from.

Express Returned My Items With Tags Torn Off and a Note Saying “stinks send back” – I’m Out Hundreds of Dollars

I never imagined a national retailer would treat a customer this way. I returned four pairs of dress pants to Express, only tried on, never worn, and shipped with every original tag attached. Instead of processing my refund, I received the box back with all tags ripped off and a handwritten note tossed inside that said: “stinks send back.”

That was the entire explanation.

Not only is this extremely unprofessional, it has now financially harmed me. By tearing off the tags, Express made it impossible for me to return the items, exchange them in store, or even resell them. I am out hundreds of dollars because of a decision made in their returns department, and customer support refused to take responsibility or offer a real solution. I was met with nothing but generic policy statements, even when I explained the situation multiple times.

I’ve spent a lot of money with Express over the years, including purchasing uniforms for my staff and I’ve never experienced anything this disrespectful or careless from a brand. The fact that a company would send merchandise back in worse condition than how it was shipped to them, write an insulting note, and then deny any accountability is alarming.

Consumers deserve better than this. I am extremely disappointed and feel completely taken advantage of.

I would never purchase from them again. I did not receive my order and they will not credit my account. I explained I was away for my moms funeral and they package may have been stolen. They told me they are very sorry that happened but can’t help. Very poor customer service reads from a script with no help at all. I rather pay double the price at a boutique and have good customer service.

Sad to see the location in astoria close. This express has always been a go to when in need of something and no time to get to the city or the mall. I hope upper management can figure things out and keep the remaining stores open.