Extra Help Avis 70

I have a complex care package. Over the years I have had a lot of companies and 4 years ago I decided to add Extra Help Plymouth/ Saltash branch to my package. This has been the best decision I have ever made. Nothing is too much trouble, and Luda's team work so hard to meet my family's needs. I would be lost without them. Luda and her team are amazing cooks, cleaners, helping with paperwork, taking my disabled son to school, you name it they do it. I cannot recommend them highly enough. The best company I've ever had!

Extra Help Plymouth were supporting me since April this year . Luda and her team were absolutely wonderful, I can't be thankful enough to a specialy Luda, she is top star :)) , she always responded to any of my daily lives needs , always try to help . I would love to recommend Luda and her team to everyone who struggle with managing daily lives task

I’ve been with Extra help for almost 9 years, I’ve had amazing staff, currently have two lovely ladies that help me, we go shopping lunch, fun activities. Also help with cooking, cleaning, paperwork. Always have lots of fun.

Luda, in Plymouth and her wonderful team have shown real commitment in providing marvellous service to my 95 year old Mum, starting with weekly cleaning, then increasing to every day when she had a few falls and required a lot more assistance in the house. They do anything at all Mum needs help with, except personal care, and Luda made sure that Mum had someone available in evenings when necessary to give us the capacity to spend a day or so away. Mum really loves the team of ladies working with her.

Friendly, helpful staff. Punctual and hard working, resulting in a very good job being carried out. I would happily recommend to others.

Extra Help Plymouth have been amazing with my elderly father in law age 93.Luda and her team looked after him from early in 2022 to May 2025. There is no family in Plymouth so it was important to get help which we could trust . Extra Help did not disappoint , Luda kept us informed about everything and looked after him and his house so very well! they went above and beyond to help us when my father in law was admitted to hospital and when he was discharged. This enabled him to live in his home for as long as he did . Luda and her team became like a second family for my father in law . Unfortunately my father in laws health deteriorated and he is now in a care home but we still keep in touch with some of his carers.

Lulu and her partner Villi, are friendly,polite,they are also very hard workers. They will contact you to arrange a date and time,to come,they will also contact you to let you know when they’re on their way. I would highly recommend them to anyone,who is looking for home help,in the Plymouth area

I have a cleaner from Extra help as I am disabled.
My cleaner is lovely, helpful and kind. She does a tip top job in keeping my house clean. The owner of the service is also lovely and knows just what you need. I recommend them very highly.

I wanted to leave it a while before I gave a review so I didn't get too carried away with initial enthusiasm for the service I've received, but after a couple of months it's still been consistently fantastic! I was perfectly matched with Zoe, who had incredible understanding about my disability needs and also more than competent in the help she's provided! The work has been to a high standard and her personality is as sparkling as my taps! Worth every penny to have someone like her to help me with chores when I have limited energy, my quality of life has improved significantly. Massive appreciation to Extra Help for an excellent service and Zoe who goes above and beyond to make my humble abode a clean, tidy, happy place.

Efficient staff, helpful and courteous in every way. High cleaning standard.
Pleasant in the house without being intrusive.

Myself and my husband used Extra Help for the second time for a deep clean, as we were impressed the first time and wanted to surprise our daughter, who gad been away for a few weeks.

Well, 2nd time, we will never use them again. They didn’t clean to a high standard like a few years ago. Also threw Matt’s clean uniform on the floor, I had to wash it again. They owe us about £200. You quoted £450, then it went up to £700, including £25 for installing fence panels, which should of been free for 2 minutes work. I have told my husband’s parents and his Dad hit the roof. They never gave me any money, never gave us back £25. Also overcharging £35 for pensioners is disgusting and disappointing, as we gave them lots of work.

Hi Debbie please find attached your quote for deep cleaning and carpet cleaning .
Carpet deep clean for lounge stairs landing X2 bedrooms and I will be supplying the carpet cleaner x4 litters of carpet cleaning fluid all rooms hallway and landing hooverd.
Deep cleaning of lounge doors skirting window ledges wipe sofas dusting clean behind tv stand.
. Deep clean kitchen and windows
Deep clean hallway skirting board banister rail
Deep clean bathroom mop floors
Deep clean 2 bedrooms
Total £650.00
We can start the work on the 29/3/2025 at 10.00
Thanks Debbie

The team are amazing, if your cleaner can’t come Alexandra will do everything she can to get a replacement. The ladies are also amazing, they have made such a difference to me, and my home. Sorry to be leaving them as moving out the area.

The cleaners who come from the company are very efficient. They are willing to anything that is asked of them, even if these things are not directly to do with cleaning. The lady who comes to me has helped me to put together an air fryer and a vacuum cleaner. She is also very sympathetic to any problems I have.

A lovely lady and so thorough. Arrives on time and does 2 hours in my bungalow leaving it sparkling. Hourly price is good. Highly recommend.

Caralee has been a great help with Mum. She helps around the house, takes Mum to the shops and out for coffee and trips to the seaside! Thank you for all that you do. A little bit of help goes such a long way.

Extra help Plymouth have been great! We've been receiving weekly help for my aunt for a while now and they're always reliable, friendly and professional. They've been great with cleaning and taking my aunt shopping and have made our lives so much easier- I really can't fault the service. The manager Sarah is friendly and communicative and keeps us up to date with the visits via the app. Would highly recommend!

Quality service always on time very customer friendly & always working with you

One of the top people took forever to come back to me and then when she came over we explained how bad a service we have received from another company. She went away and sent me a message saying will look for someone as they couldn’t start until 16th November and then never bothered to come back to me. Disgraceful and very unprofessional

Had Sarah from Extra Help South Hams to help with cleaning and putting my living room back in order after decorators. Excellent job done, will definitely use again, a lovely person too. Thank you

This response to my complaint was amazing!
Charlie Hawkes did not offer anything at all. He lied when he said he would email his worker re time of visit and shopping. That has caused great trauma. No way did he offer anything else. His worker blasted in demand money and refused to help me with a sling, I have broken my arm, or help change the shirt I had been living and sleeping in for a long time, She was abrupt and scary. I never had a reply from Charlie explaining. T the last time we spoke was about his birth details. as I am a retired astrologer. Why do people lie?