EYG Home Improvements Avis 

926
•
TrustScore 4 sur 5

4,0

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Noté 1 sur 5 étoiles

Gave this company my phone number 20ish years ago at a stand in Pennels Lincoln. They have called me multiple times a year since each time I have requested they remove my details from all databases e... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The installation took place on the agreed days. The installers were conscientious, courteous and skillful particularly when fitting the big 1930s bay windows. A minor oversight was very quickly correc... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service from martin coming out to give us quote to guys who fitted very professional clean and great value very happy we got EYG to do our patios doors

L'entreprise a répondu

Noté 5 sur 5 étoiles

Paul, the sales rep, was very helpful & patient with us, as we strove to make important decisions concerning designs, colours & glazing. The fitters, Danny & Peanut, were brilliant... Very efficient,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de rénovation
  2. aussi dans
  3. Service d'installation des fenêtres

Écrit par l'entreprise

Established in 1971, EYG is one of the UK's biggest double glazing companies - offering windows, doors, bi-fold doors, orangeries & conservatories - all with no deposit needed and buy now, pay nothing for 12 months!


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4,0

Bien

TrustScore 4 sur 5

926 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,0

Tous les avis

(926)

72 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Conservatory roof

Had my conservatory roof replaced from old polycarbonate to new thermal opaque panels. Really happy. Looks like a new build. Workers John and John are the dream team. Left everything pristine. Well done EYG

7 juin 2023
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Réponse de EYG Home Improvements

Thank you for the lovely review Margaret, we are thrilled you were happy with our product and workmanship. Best wishes, Lisa

Noté 5 sur 5 étoiles

All new windows and doors

I had detailed quote done done by Allan who was very thorough and talked me through everything. Andy and Josh arrived in good time, on the date as agreed. They carried the work out to a really good standard and were polite and cheerful. They cleaned uo after they had finished and i am really happy with how it looks. Keep up the good work guys!

10 mai 2023
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Réponse de EYG Home Improvements

Thank you for your great review. We're really pleased to hear Allan was thorough and talked you through everything clearly at the quotation stage.

It’s also great to know Andy and Josh arrived on time, completed the work to a high standard and were polite, cheerful and tidy throughout.

Thank you for choosing EYG, we really appreciate your feedback and will be sure to pass your kind comments on to the team.

Noté 5 sur 5 étoiles

Garden office built by EYG

I had a garden office built by EYG in preparation of turning it into my new business and the whole experience was top notch from start to finish! From planning to building completion I was kept in the loop, the build quality is second to none and definitely above competitors. Thank you EYG very impressed!

31 mars 2023
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Réponse de EYG Home Improvements

Thank you for your fantastic review. We're delighted to hear you had such a positive experience with your new garden office from planning through to completion.

It’s great to know you felt kept in the loop throughout and that the build quality stood out to you. We're really pleased we could help create a space ready for your new business.

Thank you for choosing EYG, we really appreciate your feedback.

Noté 5 sur 5 étoiles

The team were exemplary from start to finish

The team were exemplary from start to finish. Carol and her colleagues aim high and always succeed. I have no hesitation in recommending them.

10 mai 2023
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Réponse de EYG Home Improvements

Thank you for your fantastic review. We're delighted to hear the team were exemplary from start to finish.

It’s great to know Carol and her colleagues made such a positive impression, and we’ll be sure to pass your kind comments on to them.

Thank you for choosing EYG and for your recommendation, we really appreciate your feedback.

Noté 4 sur 5 étoiles

Probably the best in the area

We went to EYG as we believe they are the best overall in this area and we’re not disappointed. From the sales guy to the teams who fitted both the replacement windows and replacement conservatory were brilliant. The fitting lads worked well and tidy keeping the expected mess down. Some snagging at the end, again to be expected but the maintenance manager was very helpful, thorough and efficient. The snagging, which is why we give the 4 stars, was mainly due to product rather than fitting. We went for the tiled roof in the conservatory replacing the old polycarbonate one and again another good choice, the conservatory now looks part of the house and not an add on and the warmth is now far superior even in cold weather.

1 février 2023
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Réponse de EYG Home Improvements

Thank you for your great review. We're really pleased to hear you chose EYG and that the experience lived up to your expectations.

It’s great to know the sales team and fitting teams did such a good job with your replacement windows and conservatory, keeping things tidy and disruption to a minimum throughout the work.

We're also pleased to hear the maintenance manager was helpful and efficient with the snagging, and that your new tiled conservatory roof has made such a difference to the look and warmth of the room.

Thank you for choosing EYG, we really appreciate your feedback.

Noté 1 sur 5 étoiles

Asked to pay upfront all the cost of my…

Asked to pay upfront all the cost of my kitchen window, never had this with any other company, red flag

4 mai 2023
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Réponse de EYG Home Improvements

Hello Ms Stefanoglou, this is not standard procedure, but it is sometimes necessary if there are arrears on an existing account. Usually we only ask for a deposit payable on order. However, as I say, it is not standard policy when dealing with customers.

Noté 5 sur 5 étoiles

Upgrade windows & doors

Paul, the sales rep, was very helpful & patient with us, as we strove to make important decisions concerning designs, colours & glazing. The fitters, Danny & Peanut, were brilliant... Very efficient, kept us informed throughout & delivered a first class installation. We are delighted with our new windows & doors ...& so pleased we chose EYG.

4 mai 2023
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Réponse de EYG Home Improvements

Thank you for this fantastic feedback Brian, we are thrilled you were happy with our sales staff and our fitters, and thank you for choosing EYG, best wishes, Lisa

Noté 1 sur 5 étoiles

Beware

Recently had EYG come out to do some work for us after using them several times before and I have to say I regret that decision and would warn others to look elsewhere before going to EYG. Told things were happening on certain days only to sit in all day on two occasions without anyone turning up. Scaffolders turned up unannounced and proceeded to take scaffolding down without knocking on the door when anyone could have been using the bathroom. Scarborough branch quite rude made accusations apportioning blame towards us as the customer. We were told we weren't inconvenienced and that they don't know what our problem was and were not listened to but rather talked over. After probably spending over £10,000 to £12,000 over the years to try and be loyal and support a local company I thought there would of been a view of being a valued customer but obviously not. EYG don't value returning customers it seems and wont be getting any further business from us. I hope the directors of the business see this review and look into it further as the customer service received is shocking.

28 avril 2023
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Réponse de EYG Home Improvements

Hello Mr Roberts, I gather there has been recent communication between yourself and the installation manager and this is now resolved. I echo their apology that the glass was broken, this is an occasional unavoidable hazard due to the nature of the material, however it is unfortunate.
We were very disappointed to hear that the work wasn’t checked over by the installer once finished to ensure that the required standards had been met. This installer is no longer with our business, as you know.
We do usually contact customers to arrange a service visit once the replacement product arrives but this is no excuse for the rudeness you experienced on the phone.
I’m sorry that there was a mess left and substandard finishing, and because this wasn't reported by the installer, we did not have the opportunity to rectify it. We would, of course, have been more than happy to remedy anything that needed attention if it had been reported to us, as would have been the correct course of action by the installer.
We have now discussed customer service with the installation team and thank you for bringing this to our attention.
As a 50-year-old business, we have thousands of satisfied customers and strive for excellence. I am again sorry that on this occasion we have fallen short of the mark. Best wishes, Lisa

Noté 5 sur 5 étoiles

Only one and one only reason ... and that is Neil, the installation Manager.. He delivers customer experience, and satisfaction, in droves .. and then more.

Basically it was Neil ... no issue too big .. no problen too small. Complex installations come with complex problems ... Neil solved them all ... and with a smile.

14 avril 2023
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Réponse de EYG Home Improvements

Thank you for the review John, it is great to hear such positive feedback for our Installations team and manager. Best wishes, Lisa

Noté 1 sur 5 étoiles

Nuisance unwanted calls for ever and ever

I have a fairly large house all my windows and doors are EYG or existing double glazed have been replaced with EYG products. They are good. BUT BE WARNED! once they have your number there is no getting away from them. Call after call to my mobile every time the caller assures me they will remove my number but to no avail. I am FED UP with them they just won't go away! This has been going on for years.

5 avril 2023
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Réponse de EYG Home Improvements

Good afternoon, sorry to hear you have received unwanted calls, sometimes the message isn't passed from the sales staff on to our head office IT team unfortunately. To avoid this, if you could take a moment to email info@eyggroup.com to state your nam
e, number and address, that can be actioned immediately for you. Best wishes, Lisa

Noté 5 sur 5 étoiles

Are new conservatory is first class…

Are new conservatory is first class thanks to Kev,Al,Graham, Lloyd and the electrician for a brilliant job. Great experience from John in sales to end product thank you for everyone involved.

27 mars 2023
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Réponse de EYG Home Improvements

Thank you so much for this fantastic review, we really appreciate it and are very pleased you are happy with our products and workmanship. Best wishes, Lisa

Noté 5 sur 5 étoiles

Just had a new conservatory built by…

Just had a new conservatory built by EYG. The product is excellent and the two gents that erected it were very clean tidy and considerate. A fabulous job done.

30 mars 2023
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Réponse de EYG Home Improvements

Thank you Mr Short for a fantastic review, we are thrilled that you are happy with your new conservatory, best wishes, Lisa

Noté 5 sur 5 étoiles

Great work done by John G and…

Great work done by John G and apprentice Adrian fitting lintels prior to door and windows fitted. Impressed with John G tutoring Adrian on the work in progress. Cleaned up all mess before leaving.

23 mars 2023
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Réponse de EYG Home Improvements

Thank you for your great review. We're really pleased to hear John G and Adrian did such a good job fitting the lintels ahead of your door and window installation.

It’s great to know their workmanship stood out, and that John took the time to support Adrian during the job. We're also pleased to hear everything was left clean and tidy afterwards.

Thank you for choosing EYG, we really appreciate your feedback.

Noté 5 sur 5 étoiles

Had all my doors and windows replaced…

Had all my doors and windows replaced and cannot believe the difference. The fitters were exceptional and left no mess. Done to a very high standard. You should be proud to have them on your team.

22 mars 2023
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Réponse de EYG Home Improvements

Thank you for your fantastic review. We're delighted to hear you're so pleased with your new doors and windows, and that they’ve made such a noticeable difference to your home.

It’s great to know the fitters completed the work to such a high standard and left everything clean and tidy afterwards. We’ll be sure to pass your kind comments on to the team.

Thank you for choosing EYG, we really appreciate your feedback.

Noté 4 sur 5 étoiles

Friendly and helpful installation crew

We had new gutters and facias installed. The two EYG staff who did the work - Andy and Katy were very friendly and helpful. They cared about the work and helped through the works. We had snow and high winds so things took a little longer but we were told what was happening at all stages. We are happy with the finished job.

21 mars 2023
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Réponse de EYG Home Improvements

Thank you for the review, it is great to get feedback like this, any thanks for taking the time to give us your thoughts. Best wishes, Lisa

Noté 5 sur 5 étoiles

We decided to convert the conservatory…

We decided to convert the conservatory to a hybrid roof for 3 reasons;
The poor quality of the roof by the original firm.
The room needed excessive heating in the winter.
Temperatures in excess of 55°c in the summer with all doors and widows open.
The construction crew were efficient, professional skilled and tidy. Cleaning up after themselves at the end of the job. The plasterers finish was exceptionally good. We noticed a marked improvement in the temperature in February and haven't had to have the calor gas fire on so far.
The jury is out on summer temperatures
Expensive but we'll pleased with the results so far and turned our conservatory into a room.

23 janvier 2023
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Réponse de EYG Home Improvements

Thank you for your detailed review. We're really pleased to hear you're happy with your new hybrid conservatory roof and that it has already made a noticeable difference to how usable the room feels.

It’s great to know the construction team were efficient, professional and tidy, and that the plastering finish stood out so positively.

We hope the room continues to perform well through the warmer months too. Thank you for choosing EYG, we really appreciate your feedback.

Noté 5 sur 5 étoiles

The two johns where brilliant

The two johns where brilliant, fantastic job , really professional finish thanks very much, we are really pleased with consevatory

3 mars 2023
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Réponse de EYG Home Improvements

Thank you for the great feedback Mr Lockwood, we are thrilled that you were happy with our fitters and our products. Best wishes, Lisa

Noté 5 sur 5 étoiles

Excellent fitters products good quality…

Excellent fitters products good quality fitted in an excellent time frame
Leave work areas clean & tidy with minimal disruption
Highly recommend this company
Customer updates of progression

1 mars 2023
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Réponse de EYG Home Improvements

Hi Susan, thank you for this great review, it is great to hear you were so happy with our workmanship, product and service. Best wishes, Lisa

Noté 1 sur 5 étoiles

Don’t give this company your details they will probably sell them

I had a quote for a window of this company about 14 years ago, I didn’t buy the product Si thought that would be it, but no on a yearly basis they phone asking me if I need any new widows. Every year I tell them I don’t live in the area anymore and remove me from their system, but no they keep calling. Under gdpr they shouldn’t have my number but they don’t care or adhere to the rules. If they can follow a simple rule I’d hate to think what they would be like at fitting widows.

17 février 2023
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Réponse de EYG Home Improvements

Hello, sorry to hear that and clearly that is unacceptable. You should have been removed for our system . Can you email me your details at l.baxter@eyggroup.com and I will ensure this is done today. Our apologies, Lisa

Noté 5 sur 5 étoiles

EYG windows

Hi, l have just had my windows replaced this week by EYG. From start to finish I was very impressed with the service I received. The salesperson, telephone conversations,and the fitters were all first class.The fitters cracked on with no breaks, they were top notch. Windows out, new ones in, very impressive. Very professional, polite , friendly and most of all very respectful of property inside and out. I would definitely recommend EYG. Thank you to all involved.

14 février 2023
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Réponse de EYG Home Improvements

Hello Mandy, thank you so much for taking the time to leave us this incredibly positive review, it really is great to hear that you were so happy with everything from start to finish. Many thanks and we hope you enjoy your new windows! Best wishes, Lisa

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