Formula One Autocentres - ST Albans Avis 

Ordered (Saturday) 2 RFT tyres delivered through an online website. Upon confirmation from the website about tyre delivery when I went to Formula OneAutos, Hatfield Raod, St Albans centre the reception told me (Tuesday) that the order is literally received 1 hour ago but still the tyres are not delivered. Trusting his word I have rescheduled the tyre fitting for the following Saturday @ 9am. On Saturday I was sharp on time F1 team took a little longer to book as they have received the first order from that website. Thinking Fair enough I handed over the car keys and waited in the waiting room. While waiting I observed that the technician tried a few attempts to open the nut bolt. Finally, he gave up quite quickly and told me that he was unable to open the wheel nut as it was too stiff and if he try to open it, he might damage it and suggested to get it opened by some external mechanic. Upon my enquiry, he quickly handed me over a number of a guy who can visit my place and unbolt the wheel nut for me and might roughly charge £120. I felt a little awkward but continued considering that I am not a subject expert. Later I took it to someone else, he tried to open it once and realised it is stiff, so the smart guy applied some WD40 kind of spray and was comfortable opening the wheel nuts with his hand tool. He didn't even use any power tool to open it. Surprisingly this could have been done conveniently by F1 guy. Anyways I called them again to rebook for tyre fitting, initially, the receptionist told me they are very busy for another 4-5days and do not have any slots available but things changed as I told him that I want all 4 wheel alignments to be done as well, so he was immediately ready and gave me the slot of 2.30 pm (Sunday). Sunday when I went the garage was literally empty no cars were there. Nevertheless, they did my tyre change and wheel alignment and charged the quoted price. I was ok till now. Learning from my past experience I have asked for a Wheel alignment report and the receptionist told me he is unable to print it as the system is new and he isn't trained for it. I felt quite unprofessional, normally you get the report without even asking for it. Anyways upon my request he agreed and confirmed that it was emailed to me but might take a little long to receive due to their low server speed (This was another story made up), till date I haven't received that email. The invoice email is received by not the report.
Anyways didn't want to spoil the mood of my family by further delaying so I drove from the garage directly to the south to enjoy the sunny evening. As soon I approached M25, my steering started vibrating very dangerously. I pulled my car and called the F1 garage he said we did everything best, and that might be a fault with the suspension (Another story), I offered to return and get it checked but then the receptionist said everyone is gone as it was already 3.45, normally they close at 4.30-5 pm... Finally, I had to cancel my plan and decided to take the car off the motorway. The next day, when my partner took it to F1, they confirmed that might be due to suspension and quoted roughly £350 to do the job. Understanding my overall experience with the team I have decided not to carry on the job with them. Later I got it checked with my regular local garage, who confirmed that there's no issue with the suspension they have checked it thoroughly and confirmed that the Wheel alignment job by F1 isn't done properly at all.
The complete job of changing 2 tyres and wheel alignment was started at around 2.45 and done by 3.20 that too was done by 1 technician, initially, I thought must be very skilled labour but later it opened all the cards.
Now I am struggling for my refund. They are not even responding to my emails.
I would consider F1 Autos non-reliable, not trustworthy and a WASTE OF TIME AND MONEY

I put my car today in to check tyres as I kept looking pressure. Dave at the desk was very helpful and sorted the issue out for me very professionally. I’d recommend formula one to anyone who needs an honest bit of work done any time.

Big thank you to the fantastic team at the St Albans Formula One Autocentres. Special mention to Dave the manager for the friendly customer service.

The company is a best one, they find easily the issue and they fixed very fast, thank you much, great team 👍 💪

Really good customer service from Daniel and his other colleague at St Albans today. Friendly, professional and helpful. Usually I leave a garage feeling scammed but not this time! Will be back.

I phoned F1 Autocentre in St. Albans to see if a safety check could be carried out on my 1993 Mitsubishi GTO. I was asked to bring the car in on the same day! I duly did, and very soon after, a comprehensive safety check was carried out by a chap called Martin who acted in a very friendly and professional way. His advice was very informative and welcome. I would thoroughly recommend this centre for all your car requirements. Splendid work.

Booked a tyre online as I needed an urgent replacement due to a bulge on my existing tyre. Recieved a confirmation email re tyre and chosen date at the St Albans centre. Attended the centre on the confirmed date and time. Counter guy tells me that he can see the order and that he has the tyre but because there is no work order on the system so he cannot "legally" fit the new tyre for me. He tries to contact the online Team but unfortunately they are not available on a Saturday afternoon! So....... they have taken my money, they have the tyre at the centre, the order and time/date confirmed via Email yet still they cannot fulfill the contract because "the computer says no", pathetic! I asked for a full refund from counter guy so i could get my dangerous tyre changed elsewhere but he couldn't do anything as "you booked on line, it would be different if you ordered thru me"(must be 2 different companies I guess????) I have requested a refund via the online Team but no response as yet so I guess this will be a battle given the way they have treated me as a Customer so far. Go else where is my advise.

What a fantastic team at St Albans, my car was having issues with the emissions test and with their great knowledge and skill they were able to help me to get it fixed without having to add extra costs on top of what I had. They are so knowledgably and give great advice making me a repeat customer to this garage. I have also had burst tyre and they have been so accommodating to help me get that changed. Definitely would advise anyone in St Albans to use them.

Recently serviced my car.. Kept update about extra service requirements and parts. Friendly staff & professional solution. Local business & quality service . Worth to revisit whenever required. Highly recommend.

They're very polite, understanding and well done job

Very friendly. Was a quick service and a good price will definitely come back and recommend.

Great service … staff were friendly and polite car was ready to pick up on time really satisfied with the work done

I came to f1 auto-centres St Albans to get my two front tyres changed the staff were excellent and hard at work the whole time I was there. It was a pleasure to meet the branch manager Dave. At such a young age he has such a great understanding of mechanics and how to make sure his customers leave satisfied with the work done to their cars. I also couldn’t believe how clean the auto-centre was. Will definitely be coming back again as it is very reliable and the price is very reasonable.

Booked online MOT and the day before call me and tell Sunday i can not make MOT.

Hi, Booked online service and MOT twice in a month. Called a day before to St Albans (Herts) and they moved the booking next day without checking with me. The day the moved the booking, I received an email and they stated that they can’t do service. I did not want to leave my car whole day for MOT.
Booked online again for MOT & service. Checked again 3 days before booking day. I was told that the booking is fine and bring the car on the day. Just for making things smooth called again a day before booking. I was told that it’s cancelled again. I had to request them both occasion about the refund.
Life is hard as it is and we have to arrange the day for getting cars serviced and MOT. I ruined two days and cancelled other stuff which meant to do over those 2 days. I think they have business now and don’t care if they loose me or few more customer because of their poor customer service.
Many thanks.

Formula one Hatfield Road. Great team work. Fixed a problem with my bonnet not opening in 20 minutes and tightened the cable no charge. highly recommend.
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Excellent service very helpful and friendly feel safe leaving my car in there care

Used F1 St Albans for MOT and service for our VW Golf. Completed swiftly and efficiently. Recommended and will use again.

Excellent service. Had brake pads and discs fitted and discounted MOT done over the Jubilee weekend. Friendly, polite, knowledgeable staff.

Very pleased, all the work I needed to be done , was carried out to a very high standard, and at a great price.