Outstanding customer service from these folks. It wasn't all plain sailing but when there was a little hiccup, these guys put it right, no quibbling. Exactly what you need. Great product, awesome qua... Voir plus
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I had great customer service from Brian from the sales team. He was very patient, understood my requirements, explained everything and provided a great price for my project.
Very helpful and it was refreshing to call a number and speak to someone. I had a delivery issue as I had to go out and the person I spoke to said that she would call me back with an accurate deliver... Voir plus
L'entreprise a répondu
The samples I ordered arrived quickly, they are good quality as well, I'll be placing an order as soon as I've done the decorating
À propos de l'entreprise
- Magasin de revêtements de sol
- aussi dans
- Entrepreneur spécialisé dans les revêtements de sol
- Fournisseur de bois et de laminés
- Magasin de rénovation
Écrit par l'entreprise
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Coordonnées de contact
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Royaume-Uni
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
4,5
Excellent
2 k avis
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Driver was very nice and helpful he was…
Driver was very nice and helpful he was very cheerful and went out of his way for us
5 octobre 2026
Réponse de Factory Direct Flooring Ltd
Betty Hutchinson,
We are glad you enjoyed your experience. Thank you for your review. We appreciate knowing our team member was so pleasant, helpful, and attentive during your journey.
Factory Direct Flooring Ltd
Delivery between Thursday 08-18:00 on…
Delivery between Thursday 08-18:00 on 8th October - still not arrived. When you play £79.99 for delivery that’s a great advert
6 octobre 2026
Réponse de Factory Direct Flooring Ltd
Hi Robert
We're sorry your flooring arrived later than you expected, and we agree that this is not a great advert; however this was an email error rather than a service failing.
For context, you ordered at 4:30pm on Monday 5th and chose a 3-5 working day economy delivery service to Inverness. I'm pleased that the flooring was delivered today - the 12th - at 9:45am, being the 5th working day after your order, and therefore the service paid for was in fact met.
However, we fully accept that an email incorrectly stated that the order would be delivered by 8th - only 2 working days after your order - despite you selecting the 3-5 day economy option. This was in fact the Named Day option which would have been £120. It was this email that incorrectly set the expectation. We have identified the error and have corrected it, and apologise for the confusion.
As the delivery service that was actually paid for was met, we kindly ask that you consider revising this feedback to reflect the service paid for.
Kind regards
Factory Direct Flooring Ltd
Great service and good quality
Very helpful and it was refreshing to call a number and speak to someone.
I had a delivery issue as I had to go out and the person I spoke to said that she would call me back with an accurate delivery time , which she did 1 hour later and the delivery arrived exactly within the 2 hour time slot she predicted.
5 octobre 2026
Réponse de Factory Direct Flooring Ltd
Peter,
We are happy to hear that you had such a great experience with our phone support. We know how crucial clear communication is when managing a busy schedule, and we are glad our team member was able to follow up promptly with precise information regarding your shipment. Thank you for taking the time to share your positive feedback about our reliable service. We appreciate your support and look forward to serving you again.
Factory Direct Flooring Ltd
On time delivery and good size samples.
6 octobre 2026
Réponse de Factory Direct Flooring Ltd
Zahid Mahmood Khan,
We are delighted to hear that your generous samples were delivered right on schedule. Thank you so much for taking the time to share your positive experience with us; your feedback is truly appreciated.
Factory Direct Flooring Ltd
Excellent Quality
Thank you very much for the samples. They are of excellent quality but the colour is not quite right to match the walls. I will return to the website and hopefully settle on a another item. Thank you
2 octobre 2026
Réponse de Factory Direct Flooring Ltd
Brian Macartan,
Thank you for taking the time to leave such a lovely review. We are glad to hear that you were pleased with the quality of our samples, even if the shade was not an exact match for your space. Please feel free to keep them, and we wish you the best of luck in finding the perfect alternative on our website soon.
Factory Direct Flooring Ltd
The service was excellent
The service was excellent, we received the samples within two days which was very helpful but unfortunately they did not suit our room so we may change our plans for redecoration.
6 octobre 2026
Réponse de Factory Direct Flooring Ltd
Sando,
Thank you for your review. We are glad you enjoyed your experience with our fast sample delivery. We appreciate that choosing the right decor is important, and we hope you find the perfect match.
Factory Direct Flooring Ltd
Ordered some samples.
Ordered some samples.
Delivered promptly but sadly not suitable for our needs this time.
Great quality flooring though.
5 octobre 2026
Réponse de Factory Direct Flooring Ltd
Mrs Annmarie Cork,
We're happy to hear that our fast delivery and product standards met your expectations. Thank you for your feedback, and we hope we can assist you with future projects.
Factory Direct Flooring Ltd
Quick on delivery
The delivery on my samples were quick than expected. The quality of the samples were ideal and helped our decision on the flooring theme.
5 octobre 2026
Réponse de Factory Direct Flooring Ltd
Rash,
We are delighted to hear that your samples arrived so quickly and that their quality helped you choose the perfect flooring theme for your project. Thank you so much for taking the time to share your wonderful feedback with us!
Factory Direct Flooring Ltd
Great communication from factory direct…
Great communication from factory direct flooring. They advised me that my order would be a few days later as I live in the highlands. As it turned it out it arrived just a day late. They were very nice on the phone, and I would buy from this company again.
5 octobre 2026
Réponse de Factory Direct Flooring Ltd
James Marshall,
We are happy to hear that our proactive updates regarding your delivery timeline to the highlands were helpful. We appreciate your patience with the slight delay and are glad our team provided pleasant assistance over the phone. Thank you for sharing your experience with us, and we look forward to serving you again in the future.
Factory Direct Flooring Ltd
Réponse de Factory Direct Flooring Ltd
shaun Agnew,
We are delighted to hear that you found the purchasing process simple and that your order arrived without any issues. Thank you so much for taking the time to share your positive experience with us!
Factory Direct Flooring Ltd
From start to finish it was all plain…
From start to finish it was all plain and simple, from calculating the number of boxes needed to organising delivery.
I would highly recommend.
28 septembre 2026
Réponse de Factory Direct Flooring Ltd
Lee Hearnshw,
We are glad you enjoyed your experience with us. Thank you for taking the time to share your positive feedback. We are happy to hear that estimating your packing supplies and arranging the shipment went smoothly for you. Your recommendation means a lot to our team.
Factory Direct Flooring Ltd
Réponse de Factory Direct Flooring Ltd
irene,
We are happy to hear that our complimentary items, swift shipping, and user-friendly site met your expectations. Thank you for your positive feedback.
Factory Direct Flooring Ltd
Samples arrived next day
Samples arrived next day, brilliant. I’m still trying to decide on flooring.
2 octobre 2026
Réponse de Factory Direct Flooring Ltd
R Lacey,
We are glad you received your tiles so quickly. Take your time, and we hope you find your ideal choice.
Factory Direct Flooring Ltd
Good quality product
2 octobre 2026
Réponse de Factory Direct Flooring Ltd
LJ,
Thank you for your review! We're really pleased you're happy with the quality of your flooring, and we hope you enjoy it for many years.
Factory Direct Flooring Ltd
Arranged order with Brian,( on phone) …
Arranged order with Brian,( on phone) really helpful,
Sound advice followed by well organised and prompt delivery
28 septembre 2026
Réponse de Factory Direct Flooring Ltd
Mike,
Thank you for the fantastic 5-star review! We are delighted to hear that you received excellent assistance over the phone and that your delivery arrived promptly and as planned.
Factory Direct Flooring Ltd
quick delivery of product samples
30 septembre 2026
Réponse de Factory Direct Flooring Ltd
Dave B,
We are delighted to hear that your samples arrived so quickly! Thank you for taking the time to share your positive experience with us, we truly appreciate your feedback.
Factory Direct Flooring Ltd
Ordered a sample of laminate flooring.
Ordered a sample of laminate flooring.
It arrived well packaged and was a decent size to gauge the quality, texture and colour.
30 septembre 2026
Réponse de Factory Direct Flooring Ltd
customer,
We're happy to hear that your flooring sample arrived safely and provided a clear representation of the material's texture, shade, and quality. Thank you for the positive review!
Factory Direct Flooring Ltd
Réponse de Factory Direct Flooring Ltd
Debs,
We are so glad to hear that you found our service helpful and that your samples arrived so quickly the very next day. Thank you for taking the time to leave such wonderful feedback!
Factory Direct Flooring Ltd
Wrong order sent very un happy with…
Wrong order sent very un happy with quality I would respectfully ask for a refund regards Linda
29 septembre 2026
Réponse de Factory Direct Flooring Ltd
Linda Nunnen,
Hi Linda. We're not sure this feedback is for us. We've checked against your name, email and postcode and can only find an order for a free sample, which has been sent correctly; and as all our samples are free there is nothing to refund. We have requested further information via Trustpilot just in case but kindly ask this feedback is removed as we can't see this is related to us. Thank you.
Factory Direct Flooring Ltd
I like the sample you sent me and will…
I like the sample you sent me and will make my mind up soon
29 septembre 2026
Réponse de Factory Direct Flooring Ltd
Tania White,
We are so pleased to hear that you enjoyed the sample. Take all the time you need to decide, and please reach out if you have any questions to help you make your final choice.
Factory Direct Flooring Ltd
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