Do not use! Customer service is none existent, they give false and misleading information and then when you reply take ages to come back. Ask to raise a complaint and they delay it by sending a doc... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Had an issue with a delivery but once I contacted them it was resolved immediately. Good company and great clothing. Will definitely use again!
L'entreprise a répondu
Ordered some jeans which arrived fine but just weren't my style (good quality though). Postal company lost them in the post but customer service were great with getting it sorted out, particularly Lib... Voir plus
L'entreprise a répondu
Top quality brand no faults, will be ordering again 100%, Happy to support a Manchester brand.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Browse our latest mens urban streetwear collection and join the FADED gang today. Our collection stands out from the rest with unique designs to suit all. Shop now!
Coordonnées de contact
Royaume-Uni
- Info@Fadedstore.com
- www.fadedstore.com
4,2
Bien
1 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Top quality brand no faults
Top quality brand no faults, will be ordering again 100%, Happy to support a Manchester brand.
10 avril 2026
Réponse : FADEDSTORE ©
Hey Bran,
We're happy to hear that you had a top-quality experience with our brand! We appreciate your support and are glad you're pleased with our Manchester products. Thanks for the positive feedback!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Great Customer Service
Had an issue with a delivery but once I contacted them it was resolved immediately. Good company and great clothing. Will definitely use again!
14 avril 2026
Avis spontané
Réponse : FADEDSTORE ©
Hey Carole,
Hope you're having a good week!
Thank you for sharing your recent shopping experience with the FADED community. We are delighted to hear that our team was able to help resolve your issue.
Thank you again for your support and loyalty.
Kind regards,
Adam
Team FADED
Love the brand but I want more box fit…
Love the brand but I want more box fit clothes
11 avril 2026
Avis spontané
Réponse : FADEDSTORE ©
Hey Dean,
We're happy you love our brand! We appreciate your feedback and will consider adding more box fit options to our collection.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Great products with great designs
31 mars 2026
Réponse : FADEDSTORE ©
Hey Robin,
Hope you've had a great Easter Bank holiday!
Thank you for taking the time to share your first-time shopping experience with the FADED community.
We've taken a look into your account, and we can see that you have ordered the Resort View T-Shirt (White) and Monogram Short (Grey Marl). We're so pleased to read that you're happy with the range of products that we offer here at FADED.
If you need any help in the near future, please don't hesitate to get in touch with our dedicated support team - info@fadedstore.com
Thank you for shopping with us.
Take care,
Adam
Team FADED
Very good
Very good, clothing is top quality and the fit is unbelievable accurate
2 avril 2026
Avis spontané
Réponse : FADEDSTORE ©
Good Afternoon Alex,
We're happy to hear that you enjoyed the top quality and accurate fit of our clothing. Thank you for sharing your positive experience with us!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Excellent quality
I was really happy how quick the delivery arrived.
The quality of T-shirts and shorts is excellent.
5 avril 2026
Avis spontané
Réponse : FADEDSTORE ©
Hey Jennifer,
We're happy to hear that the delivery was quick and that you find the quality of our T-shirts and shorts excellent. We appreciate your positive feedback!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Réponse : FADEDSTORE ©
Hey Milo,
We're happy to hear that you think our product has unbelievable quality at a reasonable price. Thank you for your positive feedback!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Happy with my purchases the way it fits…
Happy with my purchases the way it fits the way it looks
25 mars 2026
Réponse : FADEDSTORE ©
Hey Parris,
Hope you're keeping well,
Thank you for sharing your positive 5-star review.
We're so pleased to read that you're happy with the fit and quality of your latest order from us - the Alpine Tour T-Shirt (Off White).
Thank you again for your support and for shopping with us.
Best wishes,
Adam
Team FADED
Réponse : FADEDSTORE ©
Good Afternoon Robin,
We appreciate you sharing your experience and are so happy you love the design and quality!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Do not use!
Do not use!
Customer service is none existent, they give false and misleading information and then when you reply take ages to come back.
Ask to raise a complaint and they delay it by sending a document that cannot be amended and then copy and paste it to send to you to make you fill in via a notes page- what sort of way to make a complaint is that?
Fill this in and receive a reply days later, told someone will be back to you within 72 hours, well that time has passed and still no reply!
19 mars 2026
Avis spontané
Réponse : FADEDSTORE ©
Good morning,
Thank you for sharing your latest shopping experience.
Upon reviewing your account details, we can see that an inquiry was raised regarding a refund breakdown on 3/3/26. We can see that a member of our support team provided a breakdown of the refund on 3/3/26.
Furthermore, we can see that your case was escalated and concluded via email.
For more information regarding shipping and refund policy, please follow the links -
fadedstore.com/pages/shipping
fadedstore.com/pages/refund-policy
In the meantime, if you require any further assistance, please send a follow-up email to info@fadedstore.com
Kind regards,
Team FADED
I am still waiting for my order
I am still waiting for my order, EVRI have rescheduled, still waiting for day and time ??
2 mars 2026
Avis spontané
Réponse : FADEDSTORE ©
Hi Adam,
Thank you for taking the time out to share your recent shopping experience.
To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-EVDEL080326- Info@fadedstore.com
This will allow our dedicated Customer Service team to log and raise a case number for you.
Once again we would like to thank you for your patience and cooperation.
Kind regards,
Team Fadedstore
Réponse : FADEDSTORE ©
HI JG,
We're happy to hear that you are pleased with the quality and fit. Thank you for your positive feedback; we appreciate it!
Thank you again for your support and loyalty.
Take care,
Natalie
Team FADED STORE
Quality brand
Love this brand, clothes are so comfy and the cut and fit are always spot on!
Cannot rate them highly enough!
Customer services are great and spot on with the relative help and info, shout out to Liberty for her help.
Chet and the team, keep doing what youre doing!!!
4 février 2026
Avis spontané
Réponse : FADEDSTORE ©
Hey Dwain,
We appreciate your wonderful feedback!
We're delighted to hear that you find our collections comfy and the fit spot on.
We're so proud of the service that Liberty has provided you. Your feedback helps both new and existing customers to shop with confidence. We'll make sure that we share your kind words with Liberty and the team here at FADED.
Thank you again for your support and loyalty.
Take care,
Jonathan
Team FADED STORE
Returned items due to being too large
I ordered 2 t shirts in size XXL but when they arrived they were far too big I contacted Faded straight away and returned the items recorded delivery , I received my refund with no issues. I have to say that the t shirts I received were really good quality so I will be re ordering in a smaller size.
4 février 2026
Avis spontané
Réponse : FADEDSTORE ©
Good Morning Simon ,
We appreciate your feedback and are glad the return process was smooth. We're happy to hear you liked the quality of the shirts and plan to reorder. We hope the new size works out perfectly for you!
Thank you again for your support and loyalty.
Take care,
Natalie
Team FADED STORE
Loved the t-shirt great quality great…
Loved the t-shirt great quality great colour speedy delivery
4 février 2026
Réponse : FADEDSTORE ©
Hey Jennifer,
Hope you're having a great day!
Thank you for your continued support and loyalty.
We're so pleased to read that you're happy with your new Stars T-Shirt (Forest Green), along with the overall service that we deliver here at FADED.
Thank you again for your positive 5-star review, and we look forward to seeing you shop with us again in the near future.
Take care,
Adam
Team FADED
Réponse : FADEDSTORE ©
Hey Jord,
We're happy to hear that you are satisfied with the quality and fit. Thank you for sharing your positive experience with us!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Good Customer Service and Quality
Ordered some jeans which arrived fine but just weren't my style (good quality though). Postal company lost them in the post but customer service were great with getting it sorted out, particularly Liberty. Will definitely shop again based on quality and customer service.
7 février 2026
Avis spontané
Réponse : FADEDSTORE ©
Good Morning,
We're happy to hear that you were pleased with the quality of our jeans. We appreciate your patience regarding the postal issue and are glad our customer service team, especially Liberty, could assist. Thank you for your feedback; we look forward to your future orders!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
The clothing is top quality and feels…
The clothing is top quality and feels so comfortable and isnt to heavy and the delivery was quick as well which is a good thing as well
30 janvier 2026
Réponse : FADEDSTORE ©
Hey Lewis ,
We're happy to hear that you find the clothing to be top quality and comfortable. It's great to know the quick delivery was a good thing for you. Thanks for your positive feedback!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Contacted me regarding an order
Contacted me regarding an order, sorted and delivered the next day. Great touch thanks
27 janvier 2026
Réponse : FADEDSTORE ©
Hi Johnny,
Hope you're having a great week!
Thank you for coming back and for updating your shopping experience.
We've managed to locate your account details, and we can see that both Sean and Adam helped to resolve your case.
Thank you again for trusting in us, and we look forward to seeing you shop with us again in the near future.
Take care,
Natalie
Team FADED
First time experiencing and purchasing…
First time experiencing and purchasing from this company and will never again after this. Received an item that didn’t fit as the description stated. Therefore I wanted to send it back. I’ve been told that I’m responsible for label / return parcels which was sent in the original packaging. But instead of £33.99 paid got a refund of £25. Such a cheeky way of companies taking money and ripping customers off.
11 janvier 2026
Réponse : FADEDSTORE ©
Hi Dafina,
Thank you for taking the time out to share your recent shopping experience.
To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-DELRET310126 - Info@fadedstore.com
This will allow our dedicated Customer Service team to log and raise a case number for you.
Once again we would like to thank you for your patience and cooperation.
Kind regards,
Team Fadedstore
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