a great company to deal with, right from being in the showroom to having the furniture delivered. very professional, but also friendly and approachable. the staff knew exactly what we needed and advis... Voir plus
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Needed a new suite. Went to St Austell Fairway Furniture store. We met a salesman called Will, who looked after our every need possible. Was made to feel welcome from the start. Nothing was too much... Voir plus
Will (not sure on his last name) in St Austell branch was brilliant, I'm fussy and always have a hundred questions and queries however he was very patient and positive, explained everything in detail... Voir plus
L'entreprise a répondu
Staff polite and very helpful. Recliner chairs kindly stored for us at Lee Mill for a month. One well known make of electric recliner chair faulty on delivery so awaiting engineer to visit on 26th M... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Magasin de lits
- Magasin de meubles de chambre à coucher
- Magasin de revêtements de sol
- Magasin de canapés
- Tapissier décorateur
À propos de Fairway Furniture
Écrit par l'entreprise
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Coordonnées de contact
184 Billacombe Road, PL9 7HE, Plymouth, Royaume-Uni
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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The delivery was very efficient a very…
The delivery was very efficient a very good service.
23 juillet 2026
Needed a new suite
Needed a new suite. Went to St Austell Fairway Furniture store. We met a salesman called Will, who looked after our every need possible. Was made to feel welcome from the start. Nothing was too much trouble for him. We were allowed to wander around with no sales pressure at all, which is something I like. When we found what we liked, Will was there to help guide us through our options. My husband and I came away feeling happy and very impressed by the way we were helped and advised throughout our visit.
Many thanks to all at Fairway Furniture.
I couldn’t rate our shopping experience higher, and would recommend them to anyone.
29 juin 2026
Avis spontané
a great company to deal with
a great company to deal with, right from being in the showroom to having the furniture delivered. very professional, but also friendly and approachable. the staff knew exactly what we needed and advised us the best option. they kept us informed all the time. the delivery was on time, rang us to arrange a time. everything was on perfect
21 juillet 2026
Réponse de Fairway Furniture
Thank you for your review! We're delighted to hear that you found our service reassuring and that you received great customer service from our team. Your feedback is greatly appreciated, and we hope you enjoy your furniture for many years to come.
One piece of my order is damaged and we…
One piece of my order is damaged and we also ordered a headboard that did not come with the bed to be told it was not ordered
23 juillet 2026
Réponse de Fairway Furniture
Thank you for taking the time to share your feedback.
We're very sorry to hear that part of your order arrived damaged and that there has been confusion regarding your headboard. This has been passed on to the Store Manager, who is currently looking into the matter and will be in contact with you shortly to discuss everything further and work towards a resolution.
We appreciate your patience and apologise for any inconvenience caused.
Helpful staff that are able to advise…
Helpful staff that are able to advise you concerning your order, when it’s going to be ready & delivered with you choosing date & time.
23 juillet 2026
Réponse de Fairway Furniture
Thank you for your kind review! We're pleased to hear that our team kept you informed throughout your order and were able to provide helpful advice on delivery times and availability. It's wonderful to know that our flexible delivery options worked well for you too. Thank you for taking the time to share your experience, and we hope to welcome you back again soon.
All of the staff and delivery staff…
All of the staff and delivery staff went up and beyond thank you so very much great job.
23 juillet 2026
Réponse de Fairway Furniture
Thank you for your fantastic review! We're delighted to hear that both our showroom team and delivery colleagues went above and beyond to help. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. Thank you for choosing Fairway Furniture.
Showroom staff listened to what we…
Showroom staff listened to what we needed rather than what they wanted to sell, 2 day delivery.
20 juillet 2026
Réponse de Fairway Furniture
Thank you for your review! We're delighted to hear that our showroom team took the time to listen to your needs and help you find the right furniture, without any pressure. It's also great to know that our quick two-day delivery helped make your experience even better. We really appreciate your feedback and thank you for choosing us.
Friendly and helpful service both from…
Friendly and helpful service both from the showroom and the delivery team.
17 juillet 2026
Réponse de Fairway Furniture
Thank you for your feedback! We're so pleased to hear that both our showroom team and delivery colleagues provided friendly and helpful service. We really appreciate your kind words and taking the time to share your experience with us.
Brilliant
Will (not sure on his last name) in St Austell branch was brilliant, I'm fussy and always have a hundred questions and queries however he was very patient and positive, explained everything in detail and continued to communicate until our corner suite arrived.
Overall experience was brilliant. Would definitely go back for future purchases
30 mai 2026
Réponse de Fairway Furniture
Thank you for your lovely review! We're so pleased to hear that Will at our St Austell store provided such a positive experience. We understand that choosing the right furniture can involve lots of questions, and it's great to know that his patience, knowledge, and communication helped make the process an enjoyable one. We'll be sure to pass on your kind comments to him. Thank you for your support, and we look forward to helping you again with any future furniture purchases.
Definite recommendation
Nice store easy to shop in. not chased around the store by the staff, you are allowed to browse, then you can easily get assistance. The staff are very pleasant and helpful. needed urgent delivery of my purchase and they came up trumps. Delivered on time on the chosen day. All very good
13 juillet 2026
Réponse de Fairway Furniture
Thank you for your fantastic review! We're delighted to hear you enjoyed a relaxed shopping experience and found our team friendly, helpful, and available when needed. We're especially pleased we could arrange your urgent delivery and get it to you on time. Thanks again for your feedback and we hope you enjoy your new furniture.
Excellent job, thanks
My elderly mother and I were served by Brian Johnson at the Newton Abbot store. He was incredibly patient and knowledgeable without being pushy. We are very pleased with our selection so far, and await delivery with anticipation
23 juillet 2026
Avis spontané
Réponse de Fairway Furniture
Thank you for your wonderful review. We're thrilled to hear that Brian provided a patient, knowledgeable service for both you and your mother. It's great to know you've found a selection you're pleased with, and we truly appreciate your kind words. We hope you continue to be delighted with your furniture when it's delivered and look forward to welcoming you back to Fairway Furniture in the future.
Brilliant customer service and great…
Brilliant customer service and great delivery experience thankyou
22 juillet 2026
Réponse de Fairway Furniture
Thank you so much for your kind words! We're delighted to hear you had a great experience with both our customer service and delivery. As a family run, independent business we really appreciate your support!
Staff were knowledgeable and very helpful
Staff were knowledgeable, friendly and polite. We ordered a mattress which we are very pleased with. Delivery service was excellent.
16 juillet 2026
Réponse de Fairway Furniture
Thank you for your wonderful review.
We're delighted to hear that you found our staff to be knowledgeable, friendly, and polite, and that you're so pleased with your new mattress. It's also fantastic to know that your delivery experience was excellent.
We really appreciate you taking the time to share your experience, and we hope you enjoy many comfortable nights on your new mattress. We look forward to welcoming you back again in the future.
Product great but delivery not so great
Great retail service (Max was brilliant) however delivery service was very disappointing
My 72 year old wife was left to put on the chair legs herself with great difficulty
17 juillet 2026
Réponse de Fairway Furniture
Thank you for taking the time to share your feedback.
We're delighted to hear that Max provided you with such excellent service in store, and we'll be sure to pass on your kind comments to him.
However, we're very sorry to learn that your delivery experience did not meet your expectations. We understand how frustrating it must have been for your wife to be left to fit the chair legs herself, particularly given the difficulty this caused. This is certainly not the level of service we aim to provide.
We appreciate you bringing this to our attention as we do offer two different delivery options to alleviate this problem the Essential which you purchased which was a basic delivery to the room of your choice with no-unpacking or set-up or a Premium Delivery & Setup which includes unwrapping and assembly of all applicable furniture leaving them ready for use, we will discuss with Max why this service wasn't offered on this occasion. If there's anything we can do to help further, please don't hesitate to contact our customer service team so we can look into your experience in more detail.
Thank you again for your valuable feedback.
Very helpful and friendly staff both in…
Very helpful and friendly staff both in showroom and at delivery.
Wide range of good quality furniture
13 juillet 2026
Réponse de Fairway Furniture
Thank you for your wonderful review.
We're delighted to hear that you found both our showroom and delivery teams to be helpful and friendly. It's also great to know that you were impressed with our wide range of quality furniture.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new furniture for many years to come. We look forward to welcoming you back again in the future.
Andrea our sales advisor was fab really…
Andrea our sales advisor was fab really knew her stuff and very friendly and couldn't be happier with the sofa we picked
14 juillet 2026
Réponse de Fairway Furniture
Thank you for taking the time to leave your wonderful review. We're delighted to hear Andrea provided such friendly and knowledgeable service and helped you find the perfect sofa. We'll be sure to pass your kind comments on to her. Thank you for shopping with us, and we hope you enjoy your new sofa for many years to come.
Kind regards,
Fairway.
No problems nice delivery men polite
20 juillet 2026
Réponse de Fairway Furniture
Thank you for taking the time to leave your review. We're delighted to hear everything went smoothly and that our delivery team provided polite, friendly service. We'll be sure to pass your kind comments on to the team. Thank you for shopping with us.
Kind regards,
Fairway.
This company is superb
This company is superb. We found them while on holiday in Devon. The range of sofas is lovely, very competitive prices for the quality, good sales service, informative not pushy, and the delivery was by their own staff, hence perfect. 10/10! Thank you!
16 juillet 2026
Réponse de Fairway Furniture
Thank you for taking the time to leave such a wonderful 5-star review. We're delighted to hear you found us while on holiday and that you were so pleased with our range of sofas, competitive prices, and the service you received from both our showroom and delivery teams. As a local family-run business, it means a great deal to receive such kind feedback. Thank you for shopping with us, and we hope you enjoy your new sofa for many years to come.
Kind regards,
Fairway.
Sales were.very helpful and…
Sales were.very helpful and professional. Nothing was too much trouble. Delivery of chairs came earlier than estimated and delivery men were friendly and carried the bulky boxes into the house and placed them just where I asked them.
16 juillet 2026
Réponse de Fairway Furniture
Thank you for taking the time to leave your review. We're delighted to hear that our sales team were helpful and professional, and that nothing was too much trouble. It's also wonderful to know your chairs arrived earlier than expected and that our delivery team provided such friendly, helpful service. We'll be sure to pass your kind comments on to both teams. Thank you for shopping with us.
Kind regards,
Fairway.
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