Farrell Heyworth Avis 

Listed my property for sale in January and originally received quite a few viewings but the feedback was always negative as the description of the property was very generic leaving potential buyers disappointed. I spoke to them about this on several occasions and only when I told them I was handing in my notice after an incident when they left the door unlocked after a viewing did they agree to amend the description but that I needed to write it myself and then they amended it again taking out most of the things I had added and listing the property as a house even the it was a bungalow. After 3 months and not 1 single offer it became clear to me I had chosen the wrong estate agent I just wish I’d have done my research before signing. I eventually gave notice and listed it with another local estate agent who took the time to write an honest and tailored description of the property which did the trick as they received an offer within 48 hours and very close to asking price. The mistake cost me over £300 in fees but more importantly months of hassle and wasted time I would never use this company again and don’t know how they are still in business

Farrell and Heyworth have pulled out all the stops and I will thank Erin for this .
She has worked very hard and very diplomatically with the amount of times I have troubled her , we await the work in question to happen soon on our property .

Signed contract in June thinking they would sell my parents house in a sought after area we had 1 viewing, I was not told there are 3 packages for the sale in October I decided to remove them however I was told I had to pay £199 plus vat, I have also been told perspective buyers for a property with the same agency were told it would be 3 weeks before they could. I will never recommend this agency under any circumstance I sent a letter to Jeremy Collins director never had a reply DO NOT USE THIS AGENCY

Staff very rude and not helpful in anyway disgrace and will never rent off them again

They certainly take no time taking your money and removing it from the market and then the house was back on the market again, quicker than I could blink. They coerced me into giving them £80 for anti money laundering checks, even though I was only viewing the house for someone else who was actually buying, otherwise I gad nothing to do with it. It didn't get as far as needing anti money laundering checks (the sellers fault not ours) so therefore I want my money back.

I asked FH to take over my properties which I let out through another agent. The person dealing with me was very enthusiastic at first and could not do enough. I have today received an email from my previous agent asking where to send the tenant deposits and I have no answer.

FH have ignored my emails asking what is holding the process up, no replies to even confirm that they have received my queries. I have tried several times and each time over 2 months, nothing has been transferred. I signed esignatures for the transfer, but they have gone AWOL. They do not exist and I think they must have a high turnover of staff. You guys need to work quickly for small landlords like me. Get in touch. I have given you 1 star for service.

FH have been in touch and have contacted me and the previous agents to move my tenants over to them. I am pleased that this is now resolved and things are moving in the right direction. Just be responsive to small landlords, thanks.

Recently, in the space of a week and a half, I was told by others in Lancaster of what amounted to complaints by six more people about Farrell Heyworth's poor service and unprofessional work.
This entirely backs up my experiences with this company over a 7-year period when they were acting as my letting agent. I became so exasperated with FH that I dumped them eventually.
Following my TrustPilot review after those experiences, I received a self-justifying response on this portal from a director, Jeremy Collins, who basically will not take responsibility or ownership for his company's poor performance.
This company is putting profits and properties above people in it's order of priorities, forgetting that it is people that it is serving and who pay it's salaries. If FH continues to bury its head in the sand, one day it may find itself out of business, at least in Lancaster. Beware of this company potential buyers / sellers / landlords!

My house was on the market with FH for almost 5 months with 7 viewings. I dropped the price twice but no offers. Barely any communication from them, very little helpful feedback was given and a VERY poor write up of my lovely home - two other houses being sold by FH on the same street have an almost identical and extremely basic description - hardly inspiring to any potential buyer. I queried this and was told that I would have to tell them what to write! Not good enough for the most expensive estate agents in Barrow in my opinion. I'm going to try my luck with another agency, but it's £238 to get out of the contract (for digital marketing fees)... after being explicitly told at the valuation appointment that it was 'no sale no fee'. Very sneaky.

Up to the sale/purchase the service was good with regular communication and quick responses. However, afterwards the sale progression team seemed non-existent with little or no communication and unanswered emails. This is a very difficult time and good communication with sales progression could help to reduce the stress. The team should have contacted us immediately to introduce themselves and explain the process. A pack with useful information would be helpful. We were caught out late in the conveyancing with a request for a Fire Risk Assessment (we lived in a flat) and prior knowledge that this would be required us be more preprepared. Saying than, once we were contacted by Alison Whiteside life because a lot easier with excellent communication and quick resolution of issues. Thank you Alison. You saved Farrell Heyworth's reputation as far as I am concerned.

The team at the Morecambe branch couldn't have been more helpful, in fact they were amazing, but particularly Kyran. Patient, considerate and extremely helpful. We're so pleased to be living here now. Thank you everyone at Farrell Heyworth, Morecambe.

Utterly appalling company.

Farrell Heyworth sent a section 21 eviction notice out of the blue on a Friday afternoon to my elderly and very unwell parents (one of whom has cancer) giving them 8 weeks' notice to leave a home they have lived in for 14 years, leaving them absolutely distraught.

I called the office and spoke to 'Cerys' (who refused to give her surname) who defended this behaviour towards vulnerable customers as being merely their standard procedure and proceeded to send me a complaints form. No interest was shown whatsoever for the impact and potential consequences of their actions on longstanding and vulnerable tenants.

Completely disgusting lack of care or concern to send an eviction notice completely out of the blue to elderly people, without a courtesy call or visit (bearing in mind that FH have managed to visit the property every quarter for the last 14 years to inspect it, and are fully aware of the state of the occupants). As of 24 hours after making the complaint, no sign of any complaints form, not that it will change a company that has no vulnerable customer policy or interest in the people who live in their properties.

We had a double viewing booked last Saturday both in the same area. One was booked at 2:30 the other at 3pm both with FH. We arrived to the first property at 2:20pm and waited until 2:50pm for someone to turn up and no one did. We then drove past the second property and no one was there either, we decided to go home.
I received a phone call at 3:10pm to ask where we were as the estate agent was at the second property, I then told him that we were supposed to meet at the first property at 2:30, he did apologise for this and also said they don’t have access for the first property.
No one had informed us of this they just left us waiting outside for 20 minutes knowing that no one was going to turn up. My partner had also taken unpaid leave to come to this, we were so disappointed.
I had written an email to Sheryl that same day as their office closed at 2pm who usually gets back to me within the same day, as it was a weekend I expected a reply on Monday. I have still heard nothing coincidentally.
It’s a shame really because they have quite a few properties on the market that we are interested in.
I thought they were suppose to be the best estate agents around here but after hearing a few stories and reading these reviews they are definitely not!

We have purchased through Farrell Heyworth Cleveleys and also sold through Farrell Heyworth Cleveleys, both times have been seamless, lovely staff throughout, Katie kept us informed throughout both processes, highly recommend for all your property needs

Do not sell your house with Farrell Heyworth. They made a stressful move more stressful than it should have been. There was almost zero contact. The customer service was shocking. I was constantly ringing them for updates and half the time they were clueless. On the day of the move I went to the Chorley branch to hand keys in and the lady working there had no idea we were completing that day! So unprofessional.

AVOID AT ALL COSTS !!
-Selling a house and they do not contact you when things go wrong, in fact they just don't contact you !!
-Have only got any info when we ring them.They change who's handling case but don't tell you.
-No apologies when they ignore you but supposedly understand our frustration.
-2 weeks after asking and STILL no reply its TOTALLY RUDE.
It was not our choice to go with them but we totally regret it now.
I REST MY CASE I WRITE A REVIEW OVER 2 YEARS AGO AND YOU REPLY 2HRS AGO WELL DONE ON PROVING MY POINT !!

Farrell Heyworth Tenancy team Lancaster;
I had a property rented out with the above for 7 years. In all that time, even though the 'faces' have changed somewhat, now, Carol & Cerys.
The service has been nothing short of awesome!
It's easy when the tenant plays ball, for first 3 years, then a nightmare tenant, who kept missing payments, being abusive and damaging the property. Through their fair but tenacious Professional behaviour, FH, currently Cerys managed to secure the back rent; it got to over £2k at times and then they held my hand through the S21 process and after no movement from the tenant, the court gave a date to move out. I expected to have to instruct bailiffs but the tenant, probably knowing FH would be on the case moved out. Phew!! Then Cerys managed to retrieve, even after the tenant moved out, the current £900 arrears and got the tenant to accept total loss of deposit (£750) due to damage, which was amazing.
Use FH tenant team...again, it's easy when the tenant pays but when the tenant does not, FH at Lancaster were absolutely brilliant. A massive thanks, which made it easy for me and kept my stress levels low.
Hats off to Carol Denison & Cerys Thackrah!!

Appalling is the only way to rate this estate agent, zero marketing, zero feedback and zero customer care for some unknown reason they won't reply to my review they just keep having them removed, let's see how long this one lasts as the 3 previous they've had them removed.

Stay well away from this company big promises which never happened. My property was on sale for nine months with this company and I was on the understanding it was no sale no fee then this slap this 249 pound bill onto me for digital marketing marketing where and photographs it’s a rip off company, stay well away people of Blackpool do not use this company for anything Stephen tew my home is on sale with them for over 12 months I’d 11 viewings and there was no charges when I removed it off. This company is just a scam company that rip people off because they can’t sell your property. The only thing they did was ask me to reduce it they ring me up, such poor service stay well away if there was a zero star, I would give them that you pushed me into signing a contact and also there was no mentions when a team member can to my home if I was made aware I would have told you to leave such poor communication the only time I heard from you was when you wanted me to reduce it. Ridiculous price of 190000 and when I said would you reduce your fee then no very poor I will never be using you again and I will pay the 260 pounds but I tell you what you’ll be appearing on TikTok because I’ll be delivering it in all five peas. I’ve ordered them from my Bank 249 pounds in five pieces which I’ll be taken to the office and I’ll be filming it as I put you on social media.

All I will say is stay well clear of the Preston Branch , totally shocking service ......
One viewing in 5 months with total lack of feedback and they have the audacity to bill me for digital viewing when I've taken my property of the market with them, which by the way wasn't fully explained .
I was told NO SALE NO FEE..

If only there was an option for 0 stars...
Woeful experience!
I was out of contract with FH on the 6th Feb. Today is the 12th Feb and they are STILL advertising my property.
One reason was because it should of come off automatically. Came off the phone, property taken off.
Then within minutes, property re appears online on all platforms.
Rang AGAIN to take it down and this time the reason was I hadnt paid the digital marketing fee, which I paid on the 11th Jan and is also on their notes.
As i write this, the property is still being advertised.
This is against their contractual obligation and the Property Ombudsman will be contacted.
Not to mention they have no one to do viewings so potential sales dont go ahead. I have voicemail records of them saying they have no one available and dont even bother trying to re arrange.
Avoid.