FASHION MAE Avis 11

Réponse de FASHION MAE

29 janv. 2025

Dear Jennifer,

We sincerely apologize for the disappointment regarding your recent purchase. We understand how frustrating it must be to receive a watch that does not match your expectations, and we regret any inconvenience this may have caused.

Please reach out to us at support@fashionmae.com, so we can assist you with a resolution. Whether it’s an exchange, refund, or another solution, we want to make things right for you.

Your satisfaction is very important to us, and we truly appreciate your feedback. We look forward to assisting you.

Best regards,
Fashion Mae

Réponse de FASHION MAE

29 janv. 2025

Dear Nia,

We’re truly sorry for the delay in shipping your order, especially with your birthday coming up. We completely understand how frustrating this must be, and this is not the experience we want for our customers.

Please reach out to us at support@fashionmae.com, with your order details, and we will do everything we can to assist you as quickly as possible. If there are any expedited shipping options available, we’d love to explore them for you.

Again, we sincerely apologize for the inconvenience and hope we can make this right.

Best regards,
Fashion Mae

Réponse de FASHION MAE

12 janv. 2025

Dear Valued Customer,

Thank you for reaching out, and we sincerely apologize for any confusion or inconvenience caused. We want to assure you that we’ve responded to your query several times via email, but it seems the messages may not have reached you. Could you kindly check your email, including your spam or junk folder, just in case? To ensure you receive our communication, we will also resend the details shortly.

We kindly ask that future concerns like this be addressed via email, as it’s the most efficient way for us to provide detailed assistance and resolve your issue promptly. We truly value your understanding and cooperation in this matter.

Rest assured, we are committed to resolving this for you as quickly as possible. If you need further help or clarification, please don’t hesitate to let us know.

Warm regards,

Réponse de FASHION MAE

27 déc. 2024

Dear Valued Customer,

We hope this message finds you well. We are writing to address a misunderstanding and to provide clarification regarding your order.

Your order was processed on December 16, 2024, three days after it was placed. The slight delay in processing was due to the high volume of orders during the holiday season. We apologize for this delay and any inconvenience it may have caused.

Regarding the delivery, once your parcel leaves our facility, it is handled by a third-party courier service. While we strive to ensure timely delivery, delays at this stage are unfortunately beyond our control. We are sorry if this has led to any frustration.

We also want to assure you of our commitment to integrity and customer satisfaction. Thousands of customers have been pleased with our products and services, and we are dedicated to maintaining that trust. Scamming is not and will never be part of our practices.

Thank you for your understanding and patience. If you have any further concerns, please don’t hesitate to contact us. We are here to assist you.

Warm regards,

Réponse de FASHION MAE

22 déc. 2024

Dear Carla,,

We deeply apologize for the frustration and inconvenience you’ve experienced with the delay in receiving your order. We completely understand how disappointing this situation must be, especially as you’ve been waiting far longer than expected.

The delay is due to unforeseen issues with the courier, and we’re truly sorry that this has impacted your experience with us. Please rest assured that we are working diligently to address this matter and ensure your order is delivered as soon as possible.

Regarding the "insurance" fee, we want to clarify that it is designed to protect orders during transit. While it doesn’t prevent delays caused by couriers, it ensures additional coverage in case of loss or damage to your parcel.

We appreciate your patience and regret that our responses have not been as helpful as you deserve. We are here to assist and are committed to resolving this for you. Please don’t hesitate to reach out if you have further concerns or need more updates on your order.

Thank you for bringing this to our attention and giving us the opportunity to improve.

Warm regards,

Réponse de FASHION MAE

22 déc. 2024

Dear Linda,

We sincerely apologize for the experience you’ve had and regret that we fell short of your expectations. We understand your frustration and want to assure you that we are actively trying to resolve this matter with you.

Regarding the duplicate charge, we deeply regret the delay in processing your refund and any confusion caused. We understand how important this is and are committed to addressing it promptly. While we strive to ensure smooth processes, we acknowledge that this situation did not reflect our usual standards, and for that, we are truly sorry.

As for the dress, we are disappointed to hear it did not meet your expectations. We always aim to provide products that match our advertised standards, and we will investigate this matter further to ensure such discrepancies do not happen again.

Thank you for bringing these issues to our attention. We value your feedback and are committed to finding a resolution. Please feel free to contact us directly if you have additional concerns or questions—we are here to assist you.

Warm regards,

Réponse de FASHION MAE

22 déc. 2024

Dear Jordi,

Thank you for your kind words! We’re delighted to hear that you had a great experience with our service and that your order was delivered quickly.

Your satisfaction is our priority, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again in the future!

Warm regards,

Réponse de FASHION MAE

7 nov. 2024

Dear Steph,

Thank you for taking the time to share your experience with us. We sincerely apologize that your shopping experience did not meet your expectations. We always strive to provide the best service and are genuinely sorry to hear of your dissatisfaction.

We understand that you wished to return your item beyond the 30-day return period. As a gesture of goodwill, a 50% refund was offered to accommodate you despite the policy timeframe. Our goal is always to ensure our customers feel valued and heard, and we appreciate your feedback as it helps us improve.

Thank you once again for your response. If you have any further questions or concerns, please do not hesitate to reach out.