Fastlane Autocare Avis 

Avoid this company at all cost, we took our car here in March 23 with a knocking noise from the engine for investigation. As our car was a high performance car this investigation seemed to involve a member of staff miss treating and ragging the ar*e off it on a so called test drive (footage of which we recovered from the Dashcam before they took it down). we were told it needed a new timing chain, as the car had an extended warranty on it this work was authorised eventually by the warranty company once they were able to contact Fast lane as communication is not their strong point hence our car being stuck there for so long. The timing chain was replaced with an inferior after market part not a genuine manufacturer part like we were told it was, but this did not solve the problem, in fact it was just the start of our nightmare with this garage. They had the car in total for over 4 months during this time we were told (when they bothered to communicate with us and the warranty company) there was various problem after problem with various parts within the engine and it would need a full new engine which we did not believe as the car had very low mileage, we decided to take the car back into our possession and get it looked at elsewhere, we were eventually told it would have to be recovered as it should not be started or run. Very annoyed by now as the car was a runner when we took it there. On the day we was to recover the car we received a call telling us to hold off collection as the cars bodywork had now been damaged by a customer hitting it (which we did not believe more like they had done it themselves, no witnesses, no cctv, no idea) they said they would repair it which they ended up doing but very badly and poorly. We had had enough by now and was fuming. We eventually recovered the car to a new garage who stripped the engine down, found the real cause of the knocking noise and repaired it within a few weeks. It turned out everything fast lane told us was wrong with it was no where near what was actually wrong with it, they didn't have a clue.Fast lane charged us over £2000 to replace the timing chain which never needed doing in the first place (as the original one was examined by the new garage) and return our car to us in a much worse state than when we took it to them.We still need to get the bodywork sorted by a proper bodyshop and hope to get it done when the weather picks up in the spring. Apologies if this review seems long winded but just needed to get it out there as lots of other people have said that Fast Lane Autocare rip you off and have zero customer care. Do your homework and read all the reviews before trusting anyone with work you may need doing on anything.

Absolute shambles of a company, don't go anywhere near them unless you want to be ripped off and pay for something they don't do.

What a rip off, they rip you off politely and in the most cordial of ways, they lure you into spending £96.00 for "diagnosis", at the end of a working day, only to be told they can't diagnose without taking the car apart and need more time. Basically paid a ridiculous amount of money to be told the car cannot be diagnosed and that is after guaranteeing a job will be done and driving over 40 miles for it. A con of a garage. Avoid at all costs and save yourselves time & money.

Please share far and wide *fastlane autocare* St Helens.

I wouldn't even give this rip off garage a 1 star. Took half the bill up front payment, of extortionate amount! Man stipulated for parts. 4 weeks on after numerous calls for updates, lie after lie after lie, stated they would have if ready but STILL haven't. I then asked for them to return my vehicle, as they are clearly incompetent, one man stated to give him an hour to get it out!!! NOW refusing to give me MY property back and demanding I pay a further 1k or they won't release it. They have done NO work on my vehicle, how can they demand more funds for no service provided?? **STAY FAR AWAY FROM THIS PLACE AS POSSIBLE. MARK OAKLEY is a fraudulent.
I AM A VETERAN AND SERVED THIS COUNTRY TO BE TREATED IN THIS DISGUSTING WAY

Dropped my 2012 Citroen C4 diesel into Fastlane Autocare in St. Helens at 9am last Wednesday morning to have a new clutch/flywheel and ABS rear wheel sensor fitted at a cost of almost £1,600 plus VAT. Initially told to call back at 3: 30pm for an update, but agent did say given the age of the vehicle, completion could possibly run to the next morning. A call at 3:30pm confirmed it wasn’t ready and I should call at 10am Thursday .

The car wasn’t ready next morning, and wasn’t returned to us until 3pm on Friday, almost three working days after I had dropped it off. Despite several calls for progress updates, we were given no apology or explanation for the delay, other than them having to replace a hose on Friday morning while they were re-assembling (although their technician had managed to find further faults which they could repair for £580 plus VAT).

We eventually saw the manager who was completely indifferent to the fact that we had been badly inconvenienced by their failure to commit to a delivery time and date, and his response to every question was it was an old car and they always take longer.
Eventually, my wife asked if his only answer was “ Tough, it’s an old car .What do you expect”. He said “Yeah, that’s about it”

When I expressed dissatisfaction with his answer and attitude he said he was terminating the conversation as I was just repeating myself, he had work to do and I was boring him!

A stressful experience with a business that seems to have no interest in customer satisfaction and I wouldn’t recommend them to anyone.

Had my motorcycle in for an oil change, fork seals and diagnostics to cure over reving (possibly tps switch).After over 7 months of phone calls/ messages i finally went to the garage and demanded they release the bike, even then they were trying to say it was awaiting reassembly, I could see it through the open door ? Told to give them an hour so went for some breakfast, then got a call saying it would take them til the end of the day to reasemble it ? Told them I would be back in 30 minutes , got another call 10 minutes later saying it was ready, on inspection the fork seals had been done but no evidence the oil and filters had been changed, Paid up front for collection and parts/labour , just wished I had read the reviews first. Whilst in the shop there were 3 angry customers awaiting answers about overcharging, poor workmanship and lack of communication. STAY AWAY from this place, You have been warned !!!

Mobile mechanic came the same day to diagnose the problem. Yes, they could fix it in a couple of days. After paying for recovery and the work up front, funnily enough it needed another part and couldn't be released without it being done and paid for up front of course. Gave them a time I was going to collect after the second fix and it was parked in the middle of a load of other cars and had to wait like an inconvenience while they got it out. Issue still isn't resolved but can only be looked at if I take it back, tricky with a car that won't always start. The parts are only guaranteed if looked at in the garage, again car won't always start. The mobile mechanics that were able to fit me in the same day I first called are now suddenly booked up for weeks. Ridiculous company.

Used this company to come and diagnose a brake light issue the fee was £175 the next day someone came out to take a look they was unable to take my rear brake light out so I did it for him he then spent about 2 minutes looking not touching anything and said probably water getting in.
No diagnostic machine used nothing I've contacted the company to say this and its all recorded on camera and there refusing to refund any funds back they said we only have my side of the storey and need to speak with the mechanic it's been 5 days and still not heard anything.
DO NOT USE THIS COMPANY ITS A COMPLETE PAY UPFRONT SCAM AND THEY DONT DIAGNOSE ANYTHING.

arrived Oct 18th 9 am computer said blower relay faulty. do not know part or position gone by 9:30 for £173 !
Promised callback never came, chased until 23rd when Fastlane said needs garage work £800 ?! I said NO.

Great service and really informative, would highly recommend them.

If only I'd read the reviews first. Absolutely the worst rip off company I've ever dealt with. DO NOT USE!!!

Phoned for a mobile tyre replacement, they located a tyre I needed to be fitted, which they collected and arrived shortly after, tyre fitted by Jon, many thanks,from John

If the garage in St Helens gives you a quote or a recommendation for a repair, I would strongly suggest that you get a second opinion.

Mark did a fab job on my caravan. definitely a great asset to the company

Booked a service on a boat engine - paid over £570 and then cancelled the appointment 10 minutes later. Made 6 calls to them and was promised a refund but nothing - effectively fleeced for £570. Please do not use they are charlatans

Con artists and thieves don’t believe them they’ve not completed the work on my vehicle they’ve had it 2 years and will neither return it or refund me. The manager is a liar and a cheat the whole company is scam! Don’t use them, don’t trust them and don’t give them any money. I hope this saves even one person the problems I’ve had with this company.

The worst - I only gave 1 star as no option to give less!
AVOID
Completely wrote off our machine whilst attending a service.
No response at all!

Total con artists - I paid over £250 for a kid to come out and tell me what I knew already! Rip off merchants. Avoid at all costs.

Disgusting CON ARTISTS! , I payed £230 to have someone come out and inpect my camper and give me a qoute to install solar panels. After "Logan Newsome" booked me in a mechanic came out and took some pictures of my camper. After this I heard nothing back I rang multiple times asking what going on they promise to reply but dont. This company is the lowest form of SCUM. They are trained criminals. (I wish I'd read the reviews first)

I contacted Fastlane Autocare from the campsite I was staying, on Wednesday June 23rd 2021 about the roof of my campervan not rising. The person on the phone asked me to pay £216.00p upfront for an inspection on Friday 25th June 2021.
Then a person from Fastlane visited the campsite on Friday 25th June and diagnosed that a new motor was required, plus a new rooftop seal to prevent further water leaking which could damage another motor.
Later the same day another person rang me from Fastlane and asked for £1,860.00 upfront, stating that the van would be repaired on Monday 28th June 2021.
I made the payment, but I waited all day Monday and no-one arrived, so I began to contact Fastlane on a regular basis to find out what was going on. But I was unsuccessful, the calls were either cut off or someone continually made excuses that the parts required for my van had not arrived.
After returning home from my holiday I decided to write a letter to Fastlane and I sent it via tracking mail on Saturday 10th July 2021, requesting a full refund of the money I paid. Fastlane received the letter on Tuesday 13th July but they gave no response whatsoever.
On Thursday 29th July 2021 I visited Fastlane in person with my Dad to request a full refund of the money. But I was told by the manager that the motor would arrive shortly, and my van would be repaired on Monday 2nd August 2021. But this did not happen.
However, on Thursday 5th August 2021, a person from Fastlane arrived to install a new motor and rooftop seal in the campervan. The motor was fitted but the roof still would not rise.
I was contacted again by Fastlane and was told that I needed to pay approximately an additional £750.00 upfront for a new control panel. But having already spent so much money already I refused to pay any additional money to Fastlane. I therefore purchased the control panel myself online, surprisingly at a cost of only £29.50.
I received the replacement control panel, and it was installed by a local garage on Wednesday 1st September 2021. But the roof would still not rise. Then the garage did a thorough test on all electrics, plus the two control panels and the motor fitted by Fastlane. They diagnosed that Fastlane had fitted a faulty motor.
I then made many phone calls to Fastlane for a replacement motor over the following weeks, but they only resulted in empty promises and additional excuses for why the part had not arrived, even going so far as to blame their suppliers for the delays.
Tired of waiting for Fastlane to respond, on Friday October 8th 2021 my Dad and I again visited Fastlane to request a full refund of the money. But Fastlane refused and made even more excuses as to why the parts hadn`t arrived.
I then decided to take matters into my own hands and ordered a second-hand motor, in working order from E-bay, at a cost of £79.19.
I then took my van to a garage near Chester on Friday October 15th 2021, they managed to fit the second hand motor and diagnosed that one motor was full of water and needed replacing. But despite having two replacement motors fitted into the roof, it still would not rise so they did a thorough test on all electrics and diagnosed that the micro switches had failed and that the roof would need to be lifted off to replace them. But they did not have the facilities to carry out the task.
After a series of failed attempts to find another suitable garage, I eventually took the van to Bongo Spares, in West Yorkshire on Friday December 10th. After a thorough inspection they found that Fastlane had misdiagnosed the problems with the van on several counts:
A. Two motors had failed in the roof not one.
B. The cable controlling the rooftop had broken.
C. A leaky roof had caused water to damage the roof electrics; replacing motor/motors only was inadequate to repair the van.
D. No problem was detected with the seal; thus, a new seal was not required.
E. The seal provided by Fastlane was the incorrect type and even if required would not have been suitable to repair the van. It was only suitable to repair a door.
F. The van had a leaky roof caused by a roof rack having been removed at some point in its’ history, leaving holes for water to leak onto electrics. Thus, the entire roof needed replacing.
Bongo Spares successfully fitted the new roof at a price of £650.00, plus an extra £260.00 towards the 4-hour labour to remove the old roof and fit the new one. This altogether cost £910.00, which does not even come close to the amount which Fastlane unnecessarily charged me. Counting both the £216.00 they took for inspection and £1,860.00 for the repairs, Fastlane altogether took £2,076.00 from me, FOR REPAIRS THEY COULD NOT EVEN HANDLE!!