Fastlane Paint & Body Ltd Avis 

They make you pay without seeing the vehicle. I was unhappy when it was returned but obviously the person returning was not involved in the repairs. I have requested a list as to what work was done so I can take the car to Tesla to get it checked and properly fixed. Extremely lengthy, frustrating and disappointing experience which is ongoing.

Generally the process has been seamless (albeit lengthy) to repair my vehicle until it comes to collecting the vehicle. The company asks for payment prior to being able to inspect the vehicle, which is unusual and rigid. They weren’t clear about this before the repair took place.
Doesn’t seem to be professional. As it stands, this situation isn’t resolved and there have been no reasonable solutions offered.

Couldn't recommend more Jay Isaac from Fastlane Elstree and the technicians who done the repairs on my Mercedes Gla. Beautiful job, guys and great customer service.

I was 100% satisfied

I’m so grateful with the service that I received from Fastlane. When I first learnt about the issue with my car the situation seemed so bleak, but thanks to the expertise advice of Sal, this gave me an understanding of the nature of work required to be done on the car, and likely expectations. The work was perfectly done, completed on the agreed time and staff were professional ,friendly and polite. While my car was at your workshop, it was looked after with exceptional due care. I would use Fast lane again and would highly recommend this service.

My car was sent to this body shop by my insurance company. Overall, their service seemed good — the repair work itself was fine, and the staff were professional during the process.

However, after I got my car back, I noticed some glue marks on the paintwork that weren’t there before the repair. Unfortunately, I didn’t notice them at the time of delivery because the glue is translucent and only became visible when the car got dirty.

I contacted the shop and spoke with a staff member named Hadrian, who said he would look into it and get back to me. He never did. I followed up with an email — no response. I then contacted my insurance company, and only after that did the shop reach out, saying they would send someone to inspect it. That never happened either.

I contacted the insurance again, and they said the body shop would get in touch. It’s been a while now, and I still haven’t heard from them. I'm left with a car that has glue marks and no resolution in sight.

It’s a shame because the service could have been great — but the lack of follow-up and accountability really let them down. They had a chance to fix a small issue and maintain a good impression but chose not to.

Fastlane have been excellent in all they have done for me, this being my second experience of their services. Communication has been first class and I have been kept informed of the progress of my repairs throughout the time my car was with them. I was fully confident that they knew what to do with my Mercedes and I have been proved right. The workmanship and finish of the job has been superb, and I could not ask for anything better.

The team at Fastlane Heathrow did an amazing job. We really loved the regular updates on the vehicle. The work has been done so well. It looks like new. Brilliant job. Thank you so much and will definitely recommend your service to friends and family.

The team at Fastlane Heathrow is extremely efficient and always goes the extra mile to provide support. A special mention to Suraj Sharma, who has been absolutely incredible throughout the entire process. I highly recommend Fastlane Heathrow to anyone needing car repairs.

Salih khalil. I took my Mercedes into the Loughton branch. I have dealt with Salih when my car was hit before. He did an absolutely amazing job. It was only 2 weeks old when it went in for repair. And it is a first class repair.
I had it parked again and was hit again. Very minor this time but once again he was there. And it was repaired for me and it is an excellent service and repair. Fully recommend this service.
Thank you Salih.

Jay was so helpful, friendly & efficient. I had no idea where to start but he made the process as smooth as possible & my car looks perfect! Thank you again.

Jay was very efficient and friendly, he informed me of the progress of my car repair weekly.

Absolutely excellent customer service, regular updates and professional service. Perfect work done on car, as good as new. If you want an excellent job done with peace of mind do not hesitate to use them. Thank you very much.

This was my first time at a Mercedes branch, and my experience was fantastic due to the service provided by Suraj Sharma. Suraj has a polite and friendly manner and was happy to answer all of my questions. He booked my vehicle in and made the process stress free. There has been constant communication from Suraj via email and telephone, always keeping me up to date with the progress of my vehicle. He even helped with questions that were outside of his remit. Absolutely amazing!!!

The service they provided me was amazing, I didn't have any issues with the staff, they were friendly and helpful. They did excellent work on my car and they are more professional in their job.

Excellent service!
Salih and faslane staff provide a professional and excellent service to me always keeping me up to date and what's going on with the repairs of my car I'll definitely recommend these wonderful people to any and every one I just want to say thanks alot.

Excellent service!
Suraj was extremely helpful and kept me updated about the progress at all times.
The pick up and delivery of my car was very convenient, too.
The quality of the repairs is superb as well. I could not recommend them more!

I have to be honest, from start to finish Suraj and Fastlane staff we excellent.
They kept me informed with regular updates collection and delivery, especially as the damage was caused by another driver.
I hope I don't need work done at Fastlane again as that means my car damaged, but if it was fastlane would be a definite.
Thanks all at Fastlane

Excellent communication and liaison between insurance co and car workshop. Everything was so smooth. Highly recommend and most grateful for Suraj for making it as painless as possible.