Fastway Couriers Avis 

Yesterday I was advised that Fastway would deliver a packet to me, it never arrived. Today I was advised that the parcel was delivered at 9.40 am today, it's not at my address. I've made huge efforts to contact the company, eventually sent my concerns to an email address and received an automated reply. Needless to say I'm not happy with Fastway. I contacted the supplier of the goods, thanks to their intervention I received the parcel later today. Fastway made no attempt to contact me to explain or apologise.
This is not the way to conduct business, as any company should know

My experience with ParcelConnect has been dreadful from start to finish.

The website is barely usable:
• I couldn’t create an account without errors.
• Password resets never reached my inbox.
• When I finally managed to sign up, the system rejected every address I entered with the vague message “Please use some other address.”
• The order confirmation email linked to a non-existent tracking page (404 error).
• Even on the real tracking page, my label ID wasn’t recognised.

Customer support was no better. It took more than 48 hours to hear back, only after I chased through a Fastway rep. My parcel, due for collection the next day, wasn’t picked up at all. Two days later, support admitted, “ParcelConnect never passed this collection over to us.” They said it would be five days after the scheduled date before it could be collected.

I had no confidence it would ever be delivered, so I booked a same-day service with Captain Courier instead. Within ten minutes my order was confirmed, the courier arrived in under an hour, and the parcel was delivered within two. Night and day compared to ParcelConnect.

To make matters worse, when I requested a refund I was told that despite emailing support@parcelconnect, the person replying actually worked for Fastway, not ParcelConnect, and couldn’t help me. They directed me back to ParcelConnect—who have no other contact details listed.

Finally, I was told my refund would take up to four weeks. You took my money instantly but expect me to wait a month for it back? Unacceptable.

This has been the single worst delivery experience I’ve ever had: broken systems, poor communication, and no accountability. I would strongly advise others to avoid ParcelConnect and use a competitor instead.

Quite ridiculous. I got the link and all but for the first 3 days tracking did not work. I got an email saying it will be delivered today (19.09) and tracking doesn't say "Out for delivery" or something like that. It was left on my doorstep instead of the courier ringing the doorbell. Tracking still says it's in the hub even though delivered

Zero stars for Fastway if that’s possible, more like Slowway or never seen again parcel! Diabolical, diabolical is all I can say and not one response to any emails, what a horrible courier service!

fasteay have skuttled the ship and are the worst

If I could rate 0 stars I would. Any deliveries I have received recently where fastway have been the delivery company have either gone missing never to be seen again or else thrown over different neighbours gates (I live in the countryside with no houses particularly close) which is ridiculous. I have been contacting gateway for the last month and have received no response. What a bunch of scammers and robbers. I will never be ordering from any company that uses fastway ever again.

Told me my package was left at the front door but still have not received it. I was given a full refund by the company i purchased from but nothing from fastway yet.

Fastway was asked to pick up a parcel from my home, the parcel was at the door for ease of collecting it, but he obviously thought he could just come into my property without invite, then proceeded to look into a bag there that was no concern of his, I was too frightened to open my room door, because I could see him standing in my hallway, he then left.i made a complaint about him, no response from customer service, so I sent another, still no response, so I am making a complaint to the gardai to get him stopped from entering people's property, also contacting citizens advice to see what else to do. He actually came again down my path, when I confronted him he denied coming in, then I gave a verbal warning to him and he was very rude, saying he was the boss!!!!he was a skinny looking man with shorts on a scraggy stubble not very nice at all, so girls watch out.

I would give this company a zero star rating if there was an option for that. They didn't bother to deliver my package and on the tracking it said it was rejected by the receiver. Well that's impossible because I was home all day and nobody from fastway tried to deliver my parcel. So basically they just decided to send it back to sender. This isn't the first issue I've had with Fastways. Absolutely a joke of a company, and to top it all of there's conveniently no way to contact them. If I had a contact number I could have done their job for them and arranged to collect it from their depot myself. I won't be buying from companies that use Fastways as a delivery courier anymore.
(An Update) The said package just arrived, this proves they never bothered to deliver it the first time. So anyone getting misleading delivery updates, you might just get your package.

Item delivered but not signed. This company is stealing packages. avoid this company

Another delivery showing delivered signature obtained. No it wasn't. I waited in all day. There was no delivery. So who's signature obtained?! Left email with customer support which will either go unanswered or replied to weeks later. Awful company. How are they still in business?

I ordered a part from what I expected to be a reputable Irish company the part was under ten euros and delivery by fastqay (their choice)was nearly ten euros it's a very small item that would fit in a small envelope but I paid as the delivery was quoted as 2-3 days and traceable.None of this is true and despite emailing fastway twice and the supplier nearly a week later still no part and unable to track as tracker says no information uploaded I'm absolutely disgusted by this none customer care attitude/response

I live in the countryside. Got an email saying it was delivered. It was delivered to a supermarket 20 minutes away in a local town. Lazy fool couldn't be bothered to deliver it to my house

Neither Fastway nor you are giving response, your payment collector who said I'll resolve your all issues he is not attending my my calls from last 2 days. Shame on you Fastway. I have made mistake to choose fastway and I'll never recommend to others. Go to hell Fastway

A parcel for someone else in another county was delivered to me. I contacted the person and they arranged for collection personally. My parcel was delivered to someone about 2 or 3 km from where I live. That person brought it to me two days after Fastway said it was already delivered. Couldn't get in touch with their Customer Care who are only available for receivers Monday to Thursday 10am to noon and Friday from 3pm to 5pm. Four days later I still haven't heard back from my automatic message. They can't call that customer care. I wouldn't recommend them at all. They might be cheaper but is it worth the headache and no real guarantee that your goods will be delivered on time or to the correct address? I don't think so.

Claim to have delivered when they have not. Website is a closed loop in terms of trying to get hold of customer service. I have no idea who sent the parcel in question. Avoid this firm like the plague.

Box sent to wrong city then lied on the tracking update saying below all of which is false

THEY NEVER CONTACTED ME AND DELIVERED TO WRONG CITY DUBLIN INSTEAD OF LIMERICK

Authority to Leave
Authority to Leave – Your parcel has been delivered. According to your instructions a signature is not required.

Customer service non existent no ph no /email just a contact box that creates tickets that either go unanswered or get a reply a few weeks later and by then too late to submit a claim following there T & C's
Absolute scam

Absolute woeful company

Absolutely horrible. Spent my entire day waiting for a parcel, only to get an email saying that I wasn't at home - which is a blatant lie - also not the first time happening. I don't understand how are they still in business after reading all the reviews.

If there was an opportunity for negative stars then I would be awarding them. Package took 9 days to travel 26 kms with Fastway. The details on the tracking system for the parcel weren't accurate.
Courier claimed on day 4 that I was home but still delivered another package for a household member that day.
The online support was active from day 3 but from day 6 the response time was > 24 hours.
For future orders will be flagging that the vendor avoids this Courier service

Fastway claimed they delivered my parcel on Wednesday the 2nd at 10:36 and that I signed for it — I absolutely did not. I never received the parcel. I emailed them, but got no reply. There was no phone number available anywhere to contact them directly. I had to go through the retailer, who tried to help, but Fastway kept insisting it was delivered. After repeatedly confirming my address, they eventually described a completely different house — clearly delivered to the wrong place, if at all.

When I finally got a phone number from the retailer and rang Fastway, the woman on the phone was incredibly rude, spoke over me, didn’t let me explain, accused me of not being allowed to call them, and hung up on me.

Fastway are liars, completely unaccountable, and impossible to contact. They never delivered the parcel, refused to help, and were rude on top of it. Avoid at all costs — total waste of time.