Fbvansales Avis 2

Absolutely avoid at all costs, vans are not as they seem mostly damage repaired vans that need further work doing to them & any work that has been done has been done so poorly, I learned the hard way after paying 9k for a van only for it to need a further 2k spending after a month and they wouldn't honour anything as it's outside the 30 days!! Totally ripped off lesson well truly learned and will avoid anything to do with this outfit in the future also will make as many people as I can aware as im local to their yard and word soon spreads.

⸻

Avoid FB Van Sales at all costs – dishonest, aggressive, and completely untrustworthy.

I have plenty of WhatsApp messages and emails proving how badly these people operate. I agreed to buy a van only if it was ready by a fixed date. They confirmed it would be — then, the day before collection, they failed to deliver. I’d already paid a deposit, which of course non refundable. My wife was left without a car for a week while I was forced to use hers for work. No apology. No accountability.

When I finally collected the van after a work rotation, it was filthy inside. I spent £30 on cleaning products and hours scrubbing rubbish out of the doors — I even found a screwdriver under the seat.

They also promised me an extended 6-month warranty as compensation for the delays. On collection, I was told I only had the standard 1-month cover and to “call back after a month” for the extension. When I did, they fobbed me off with excuses about their “supplier no longer offering it,” then eventually stopped replying altogether.

The business is run by two boys (not men), both apparently called Frankie, who clearly don’t communicate with each other and constantly contradict themselves. Their phone and email manners are appalling — rude, aggressive, and quick to blame anyone but themselves. Look at their replies to other negative reviews online: it’s always someone else’s fault.

If I’d known the van wouldn’t be ready, I’d never have bought it. They handed over a filthy vehicle and never honoured the warranty they promised. Again — boys, not men, unable to honour a sale.

These aren’t professional traders — they’re amateurs playing at business. Stay well clear of FB Van Sales before they waste your time, money, and patience. Let’s see what excuses they come up with next — probably “all my fault.” Maybe I’ll even get a message now! Check their social media too — they’re quiet on there, probably hiding from more negative feedback they claim is never their fault. I’ve been more than patient trying to resolve this, but it seems these boys in business have no respect all I wanted was the extended warranty as promised.