Feather & Black Avis 

Tamara was brilliant! We couldn't fault the service - thank you for making our bed purchase memorable.

We have just purchased our 3rd mattress in 28 years from F+B as the quality and service is always excellent.
Sarah who assisted us this time was great, being v patient and v helpful while we tried numerous mattresses and numerous toppers.
We highly recommend them.

Absolutely beautiful bed. Sturdy and expensive looking. A couple of minor scratches, (in areas not visible once the bed was assembled), has not diminished the look.

Matching it with a Silentnight hybrid mattress and bamboo bedding has given me a month of uninterrupted sleep… for the first time in years!

Feather and Black’s delivery drivers asked to take it upstairs but I requested that they leave it downstairs. I took it up myself, (I wouldn’t recommend doing this on your own).

Just one more thing… DO NOT try to assemble this bed on your own! It took me 1.5 hours to assemble it! 🤦🏻‍♂️

Very happy and would highly recommend. 👍🏼

Great customer service team who helped me sort the piston when I couldn’t get it down. Really easy to sort delivery dates that worked for me and amend if required so very appreciative of that!

Second bed from F&B. Good quality bed and lovely colour.

Instore care and attention. Simon was really caring and attentive.

Service very good but haven’t got the furniture yet so can’t give a fuller comment yet

Great experience buying a bed. Everyone was very nice and helpful highly recommend.

Firstly the bed quality is amazing and exactly how advertised. Secondly, we were moving house and asked for the delivery to be delayed for our moving in date. The bed arrived on time and was super simple to put together. We will definitely buy from Feather and Black again!

Squeaky, cheaply built frame, very light to carry which I was not expecting for a bed of this price. Unfortunately, by the time we put it up, and had a friend tighten some things up, it was too late to return. Really disappointed!

Excellent service from Angelo. Very friendly, helpful and knowledgeable advice, but without any pushy hard sell. We have ordered a bed and a mattress (not yet delivered) and we felt able to contact Angelo subsequently for further questions and assistance.

The delivery was as I was told and no issues whatsoever, when I contacted them they were very responsive and could not do more to help me. Service and product first class.

I didn't visit the shop this time, but the young lady who took my call was very helpful. Phoned me back when she said she would (unusual these days!) Couldn't have been more helpful.

Spoke to Gizem regarding a bed I had seen online. She was very helpful and knowledgeable and made my experience an enjoyable one, I look forward to receiving my new bed next week

Very frustrating experience.

Ordered a bed, which I’m then told will take 3-4 months to arrive.

Asked for a refund (having chased for a couple of weeks asking when it will arrive) and taken another week to get an answer. And then told it will take 7-10 days for a refund.

No apology or acknowledgement of poor service, nothing. Just completely unacceptable

Appalling company. Received a bed from a friend who had bought it and not used and my girlfriend and I were confused as to the slats. We were fairly sure they were replacement slats and couldn't work it out how they fit. We called the company to purchase the replacements and spoke to a slimy individual called Tom who said that we could. When he found out we hadn't purchased it directly from them ourselves, he refused to SELL us spare parts. We are redoing a house and have lots of pieces of furniture to order some of which we had chosen from Feather & Black. No way would we order from this shady outfit now. Absolute disrespect for the general public.

PLEASE NOTE THAT FEATHER AND BLACK ARE ACTIVELY TAKING OLD NEGATIVE REVIEWS DOWN BY REPORTING THEM AND GETTING AI BOTS TO REMOVE THEM. THIS IS A REVIEW FROM SOME TIME AGO THAT I HAVE NOTICED HAS BEEN TAKEN DOWN.

Very pleased with the bed I ordered - it’s lovely quality, absolutely gorgeous and I found it easy to assemble. Love that I could choose a delivery date, too. Knocking one star off for the delivery itself as the bed ended up being left in my hallway despite delivery info promising “delivery to a room of your choice” - the delivery guys said I would have to pay extra for that. Ended up lugging it upstairs myself which was not easy! Might be a good idea to remind delivery partners of Feather & Black’s policies. Otherwise, very happy with my purchase.

Stunning and elegant, a very well made bed.
Exactly what I was looking for. Looks even better than the photos, the bed and head board is so comfy. Easy access to storage underneath with lots of space. Would highly recommend.