Featherstone Leigh Avis 

The worse agents in the area. Extremely cocky and arrogant. Not buyer friendly at all. Overprice properties but aren't willing to take feedback.

Despite being bullied out of a job by a homophobic manager, I never received an apology from Polly the Managing Director. Instead she chose to spread gossip and lie

I chose Featherstone Leigh over others in Twickenham based on the professionalism, straightforward dealing and responsiveness of Erika and Daniela. The sale is now completed and at every stage, including the inevitable tricky moments, they were totally supportive and on the ball. I can't recommend them highly enough. Erika is brilliant and went above and beyond. Wish all agents were like this!

Lack of Communication Skills at Richmond Branch.
I visited Richmond office several times requesting information on Property near Richmond Green that was being converted.
I also telephoned and emailed my inquiry.
I did not receive acknowledgement for my efforts.
On my last visit i was informed that viewings had already started.
This Company had no interest in helping me.
My advice. AVOID AVOID.

I highly recommend Featherstone Leigh’s Kew team. Jo O’Sullivan has a brilliant knowledge of the area and market and is great at building long term relationship with her clients and I’ve been so impressed with the expertise and hard work Prue Semba has demonstrated as she skilfully guided me through my first letting process. This team have gone above and beyond and are friendly and fun to deal with. I wouldn’t hesitate to recommend them. Many thanks!

Excelent hard work.
Very good stuff.
Very friendly and kind.
Many thanks to Daniela and Erika.

They were good property managers, but there is a lack of communication between departments. Also, they have a tendancy to just forward emails from tenant to landlord - they manage admin rather than property. They recommend cleaners and then charge odd amounts for things that haven't been cleaned properly. They also provide costs without explanation or proof. Friendly but do not think.

To all Landlords!!!
Avoid Twickenham Letting.
Once you have signed the contract with them. That's it! They will not talk to you.
They do rent collection but we have never received rent on-time once.
I have used many estate agents before, not seen one with such a terrible service customer service like this one.

We cannot thank Ellie Troisi and the team at the Lavender Hill office enough. This was our first house purchase and we received the keys within two months of our offer being accepted. Ellie was there from day one providing support and guidance throughout the whole process. Thank you

Arrogant, snooty, hyper-aggressive, and condescending. Avoid the team in Richmond. They lack any humanity and would shove you in the river for a pound.

THIS REVIEW RELATES TO FEATHERSTONE-LEE,15 SHEEN ROAD SALES BRANCH, AND THE LAZY ATTEMPT TO SELL MY 41 YEAR LEASE GARDEN FLAT ON RICHMOND HILL. DECEMBER 21 TO MAY 2022.
IT TOOK 3 DAYS TO VIEW, APPRAISE AND PHOTOGRAPH. 4 MORE DAYS TO REALIZE HE HAD ADDED A BEDROOM AND £100,000. 2 MONTHS TO MOUNT ON RIGHTMOVE. THE FIRST VIEWEE WAS GIVEN THE HIGH PRICE AND TOLD IT WAS FREEHOLD. SUBSEQUENT NEGOTIATIONS WITH THAT PARTY SEEMED TO FIZZLE OUT. AT ONE STAGE, THE MANAGER TOLD ME THERE HAD BEEN ABOUT 12 ENQUIRIES BUT OFFICE STAFF SAID NONE ACCORDING TO RECORDS. OTHER VIEWINGS TOOK PLACE. I HAD TO CALL TO FIND OUT IF THEY HAD FINISHED ANY VIEWING SO I COULD RETURN HOME. ONE TIME I CALLED ON A SATURDAY, STAFF SAID VIEWEE CANCELLED THEN SAID DIDN'T TURN UP, THEN SAID BOTH AGAIN BUT THE OTHER WAY AROUND BECAUSE IT SEEMED TO SOUND BETTER. ALSO SAID IT WAS A VIEWING OF A DIFFERENT STAFF MEMBER BUT WHEN I ASKED HIM HE SAID HE KNEW NOTHING OF IT (AND HE I BELIEVE) NEVER WAS I CALLED WITH UPDATES OR IDEAS TO CHANGE STRATEGY. I NEEDED TO GO INTO OFFICE TO FIND ANY INFO AND NORMALLY FOUND ONLY 1, 2, 3 STAFF. THE OTHERS WERE SAID TO BE ON DAYS OFF OR 4 DAY WEEKEND OR JAMAICA OR ITALY. OF TEN CALLS WITH THE MANAGER (YOU CAN CALL ME ANY TIME), ONLY 3 CONNECTED. THIS BRANCH MAY INDEED BE ABLE TO HANDLE PROPERTIES THAT SELL THEMSELVES BUT MINE REQUIRED SOME EXTRA WHICH APPARENTLY WAS UNIMAGINABLE. THERE WAS MORE BUT ENOUGH SAID. I WITHDREW.

Featherstone Leigh Twickenham Branch were professional, friendly and attentive to our sale from the initial meeting until completion. In particular I would mention Erica the Office Manager and Daniela Benrimoj for their excellent service. Daniela arranged the sale of our property and followed through chasing up solicitors etc until the final moment making the whole process more manageable and less stressful. Thank you Daniela.

Very disappointing experience. They over promise and under deliver. We had been warned that they sometimes send the "lady from the Richmond office" Sophie, who will tell a great story of how awful other agents are and how she will be available whenever needed. When I said other agents had heard this before, and she just disappeared, she told me she had been furloughed. What was her excuse this time? After hounding us daily to leave the other estate agent, she ghosted us once it was done. As for the others. Had to email Matt the assistant director several times to correct the spelling of our housing details. Communication was terrible. We were told of some viewings after the event. We had felt that the agent was working for our buyer not us, but having spoken to her, sounds like he was pretty poor there too. We sold the house, yes, but for less than the agent has suggested. Glad it's over. It is galling to think how much they earned, given the low quality of the little they did