Finerfilters Avis 

Excellent product and customer service. Highly recommend for anyone who wants clean fresh tasting water. 5 stars

I have used the Newton Fluoride and Limescale Reduction Gravity Water Filter for approximately 18 months and thought they were a good filter, previously I purchased directly from Newton Filters and from Amazon. I purchased some replacement filters at the beginning of June 2025, upon receiving the filters I noticed that the packaging had changed, however the filters looked the same. I set the filters up as per instructions and as I had previously, I noticed straight away that these filters were not working well, the previous filters gave scum free tea for several months, these have made no difference what so ever. I reached out to Fine Filters Customer Service and gave them a generous 2 weeks to reply and have received no response, going forward I will not use Fine Filters, I'm unsure if they are using genuine filters, cheap copies or have a bad batch of filters, because they don't respond I will buy filters from Amazon.

I recently purchased a whole house salt free limescale filter, the staff answered my queries to make sure I was getting the right product, I was a little apprehensive as the taste was different when first using but after running some water the taste got better and now tastes great like our Brita filter, (the filter was a 3 stage filter which includes a carbon filter like a Brita) A few weeks on we notice our taps stay clean (used to get water marks on a few days after cleaning) My wife says the water is nicer to shower in and we also drink fresh odourless and great tasting water through the tap.

Can’t fault the Company, I placed an order which I received quickly, unfortunately, I ordered the wrong filter; Chris was super helpful, I returned the filter for credit and purchased the correct filter which was also promptly delivered. No hesitation in using them again when I need another filter.

This isn't a review of the product, since I never received it. When I asked to get my money back, the seller agreed easily enough. But then - nothing. 4 weeks, no refund, and they weren't responding to my emails anymore. I had to claw my money back through my credit card company. Avoid

I am disappointed by the limited information I received from your employees. I called today to inquire about the fittings required for a specific water filter I was considering purchasing from your website. The representative I spoke with seemed unhelpful, repeatedly stating that if the parts weren't listed on the site, they weren't available.
He repeatedly stated this without verifying the filter type I intended to buy. How could this happen?

Therefore, I informed him that his assistance had been inadequate, and it was unproductive for me to conclude the call without the necessary information. He then chose to obtain the SKU code and investigate my request. However, he subsequently reported that the fittings were unavailable and immediately inquired if he could assist me further, seemingly dismissing my concerns.

We concluded our call, and after spending an hour searching your website for the correct fittings, I finally found the 3/4" - 15mm pushfit with the assistance of a plumber. As it was listed as available, I placed my order.

My question is: why do you employ individuals who are unwilling to assist customers, particularly when I explained that this was a new experience for me and I was simply trying to place an order? I felt that he intentionally refused to help me. Is this your standard customer service?

Bought a tankless FF system via Amazon. After 9 months the filters needed changing. After I’d changed the filters the red fault light came on. I contacted FinerFilters UK and after a couple of emails to and fro, I spoke to Chris. It took a couple of weeks for them to make the decision to send me a replacement unit as they honoured the 1 year warranty. I found Chris very patient and helpful. All my emails got an immediate response. I am now up and running so thanks for the help - especially Chris.

Do not trust this company, it took three months for my order to arrive. Contacted them and made them aware the first parcel with our filters went missing with FedEx. They acknowledged this and it was very clear from the tracking history the parcel had not be delivered to my address. They said they would send out a replacement order in January by email from a lady called Tracy. They quite clearly lied and didn’t. I waited again in the belief they had re-sent my order, when that didn’t arrive the pump which serves the main water supply to our house kept triggering faults and wouldn’t work as the filters hadn’t been replaced and were clogged. Having a house with no running water means things like toilets can’t be flushed, dishwashers and washing machines don’t work as well as having no drinking water. If they’d been honest and not lied by telling me they had sent out replacement filters when they hadn’t, I would have made alternative arrangements sooner. However we were left in a heart wrenching situation which is made worse when you live remotely. In the end I purchased from another company. AVOID this company if you rely on your water filtration system or expect an honest reply when your essential items don’t turn up. Also reading some of your other reviews looks like this isn’t an isolated incident, you tell lies. You left us in a right state and it’s not fair what you did.

Very poor filters item FF-10-STD-CTO-5Mx3 carbon block x3 pack. When I left a negative review on their website they do not publish it. These are the first filters I've used over the years where you can still smell and taste the chlorine

I visited the industrial outlet in Southport and was attended to by Sean he was super helpful and full of good advice even though I bought a very low priced part
THANKYOU Finerfilters very impressed!!!!

Really great customer support. I've had a filter from Finefilters for the last 2 years (6 stage reverse osmosis). Product has been faultless, customer support when I've had any queries has been prompt and very helpful.
Instructions for the install of the unit are a bit sketchy but manageable

I have bought parts for my filter system from this company for some time. Recently I had a technical problem and when I called and spoke to Tracey she gave me what turned out to be excellent advice. Even sent me the small part FOC which was very good service as it's way out of warranty.

Also I would like to say that when buying very low value parts most companies would then bump up the cost with P&P, not the case with this company.
Many thanks

Left a review on their site! Didn't publish! Will paste the review below!

Contacted them about this filter not working properly! Replied with two questions for me to answer! I did so they then sent me another two questions to answer! Surely you should be asked all the relevant questions? not play email tennis with you!!
And as for live chat!! If you like having to confirm your email address for every question! It appears they make everything drag out so you'll go away!

Poorest CS I've dealt with! They don't manufacture this product so why so awkward!

I have been using their 6 stage RO filter for last 3 years. Very satisfied with the product, replacement filters and general customer service.

Ordered the Latte glass set of two for a family member for Christmas and on first use full of coffee the handle fell off and the glass full of burning hot coffee smashed on the floor.
I am really concerned for the safety of this product as someone could have been badly injured.

I've been buying from Finerfilters now for over two years and never once have I had a problem with the service, quality of product or price.
They are my go to for the replacement filter needed by my coffee machine at a fraction of the manufactures price.

I ordered a 5-stage filter, the courier delivered it the next day. The filter seemed to be of high quality. Also price the best in the market

If 0 stars was a option believe me I would.

I
April. Initially took them over 3 weeks to return my call & spoke to a lady called Tracey, thought she was being helpful when she said the item I wanted was out of stock!

Gave a me a date when it would be back in stock & didn't hear back?

Chased up & was then told by Tracy that the item was upgraded from 5 to 6 stage filter something about adding the minerals back into the water & would get back to me with new price as this was slightly more but was told that would honor original price!

Didn't hear nothing back from them again, so like a fool chased them up for the 3rd time.

On this occasion whilst talking to Tracy she now claims she doesn't have my details she was even given my mobile number so that is a lie because shes already called me back on it!

Told me after 5 months of being messed around by Finerfilters how I will have to apparently start the process again.

They were told to f off & I put the phone down...

Finerfilters dont value potential customers waste peoples time absolutely disgusting & I wont be deleting this review..

(New edit)

Save the excuses & stop lying! I record all my calls including the ones I've had with you on 3 separate occasions.

I've given you on each occasion my name & sir name? Postcode ect!

It just goes to show not only how unprofessional you are but unreliable! You think you can waste peoples time? Since April I've been messed around by yourself & this company.

Yes I'd had enough, you're a lier & the excuse even over the phone you should be ashamed of yourselves you dont pride yourselves at all as I wouldn't have been treated so poorly since APRIL!!! NOTHING BUT EXCUSES & POOR SERVICE

Btw telling someone & their company to F OFF out of frustration isn't being obscene so dont exaggerate, after being messed around for months & again that's exactly where finerfilters can go as I said before I've dodged a bullet I can only imagine the problems I I could've had spending money with you. 😡 try to make you're customers look stupid you had every opportunity & to tell someone that they'd have to start the process again, you're own words & I recorded the call is disgusting. You've had my information you know exactly what I was after & if I'd had to explain it again you would've remembered who I was like you did the last time which is unexpectable & shows you're not doing you're job properly

5 months & item still hadn't come into stock apparently!! You know exactly who I am! Otherwise you wouldn't have made that statement.

Update 15th Feb 24

Thats right after being messed around by finerfilters & multiple calls to company to be told I'd have to start the process again I'd had enough & told the company to F off.. the service I received was disgusting & by that time you'd lost my patients & custom. You can't have it both ways. Finerfilters HAD MY INFORMATION & HAD IT FROM THE VERY BEGINNING.

THEY ALSO THINK ITS OK TO STRING CUSTOMERS WITH CHANGING ETA's that MONTHS later still don't have a date when they were the ones that kept changing the ETA to begin with? People waiting patiently over 5 months & could possibly get it from somewhere else? We can't remember everyone NO but I'll remember the poor experience

Think people have months to be wasted. I WOULDN'T RECOMMEND

& I'm entitled to leave the same review wherever I choose

Prior to ordering I asked a question which was answered very promptly. I ordered a 3 stage filter for window cleaning. Price was very fair and although I elected for free 2/3 day delivery my order was delivered in under 24hrs. Excellent service and the filter system was much more robust than I expected for the price.

Charged me 9 times for one set of filters. £641 instead of £71 due to an error with captcha. Constant issues with subscription orders on their website in never works properly. Not open on the weekends and they have never responded to my emails regarding this issue. I have been ordering with them for more than 2 years. I’ll update this if they sort it out.