Finn + EmmaAvis 

42
TrustScore 3 sur 5

3,0

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ugh— I wish I found this page before placing an order. It’s been weeks with no tracking info provided on my order and the customer service phone number in their emails is no longer in service. I’m goi... Voir plus

Noté 5 sur 5 étoiles

I have purchased Finn + Emma for all of my grandchildren, the oldest being 5 now. The organic cotton is so soft and durable and even after many washings, the garments look brand new and ready to hand... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I also ordered the macrame swing on 9/18/23 and have yet to receive it. After I requested a cancellation and refund, I received a response on 10/13/23 stating it would be shipped in 7 days,. Well its... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My wife and I absolutely love this company. As a real “boy” Dad, I find so many of their designs and products to be gender awesome. Delivery was seamless and convenient. Not a huge review writ... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de puériculture

Écrit par l'entreprise

Finn + Emma brings you the best in modern, 100% organic clothes and toys for baby. Shop the official site for the best selection and same-day shipping today.


Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

42 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,0

Tous les avis

(42)

2 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Absolutely love Finn + Emma mystery…

Absolutely love Finn + Emma mystery grab bags! I’ve never been disappointed. Always get really good items. Amazing value! Can’t wait to see my baby in all her Finn and Emma clothes. I bought two grab bags and wish they had more in the bigger sizes so I had a reason to buy more. Buy them! You won’t regret it!

30 septembre 2023
Noté 5 sur 5 étoiles

I ordered the grab bag twice

I ordered the grab bag twice, in two different sizes. The first time I ordered the wrong size but I LOVED that the selection of items went above and beyond my expectations. So I ordered a second grab bag, this time in the right size. I liked the selection and how they didn’t shrink. My baby wears them often. I’m very happy with our Finn + Emma clothes because the designs are lovely and more importantly, the quality is AMAZING. On top of that, I had a great experience with customer service. I’m so glad I found this company and can’t recommend it enough!! Lightening fast shipment - will buy again.

29 septembre 2023
Noté 5 sur 5 étoiles

Love my swing

Totally worth the wait. I did order it ahead of time so it wasn't a problem. It is gorgeous and came in a cute bag - very happy.

25 août 2023
Avis spontané
Noté 1 sur 5 étoiles

SCAM ARTISTS.

Ordered a carry cot from them that was expected to ship early June - apparently there were many delays because their items were stuck in customs. Long story short I reached out and they initially offered replacement items, gift cards, or a refund - I opted for the refund as the item was a gift and it was easier for the recipient and I. When I reached back out for the refund I was completely ghosted. I called customer service and emailed several times. No response. Checked Instagram and there were tons of comments (now deleted) from women who had the same experience. It wasn't until I threatened legal action, emailed several times in a row, left several messages, and commented on their Instagram page that someone FINALLY responded and cancelled/refunded my order. Absolutely HORRIBLE experience with this company. I'll never order from them and I will continue telling everyone how awful my experience was.

17 juillet 2023
Avis spontané
Logo de Finn + Emma

Réponse de Finn + Emma

I am so sorry for your experience.

Noté 1 sur 5 étoiles

Finn & Emma a SCAM, do NOT order from them

After reading these reviews, I am on the same boat. They have yet again scammed another person. Finn & Emma needs to get sued and shut down or they will continue to scam people. I never received a carry cot I bought in April, same thing, they said it was delay something about Turkey, they took a while just to respond back and never let me know there was a delay, still have not received the item. They did never refunded me...

14 juillet 2023
Avis spontané
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Réponse de Finn + Emma

Chrissy - I am very sorry for your experience. It is true we did have some delays. WE have been in business for over 12 years and have shipped thousands of orders a year. I do apologize for your experience and I will look into the refund right away.

Noté 1 sur 5 étoiles

4 months still haven’t received product

I placed an order in March for a carry cot. It never said such a huge delay for the item. Let alone I never received an email or anything regarding a delay. After two months, their website updated saying it was delayed until June. I contacted customer service I was told due to earthquakes in Turkey, their shipment was delayed. And they should be receiving the shipment on June 6th. Now we’re in July, i contacted them, no response and still no item, it was a pricey item at that. I wish I read the below reviews first before placing an order. My baby is due any day now and I have no carry cot or basket for my baby. Let alone they didn’t even offer a refund due to the inconvenience. I am so upset , as I gave the company a benefit of the doubt. But it looks like a common occurrence with them!

4 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

Scam

Don't ship order for months, don't cancel it either, don't answer emails, don't issue a refund. Classic scam.

12 mai 2023
Avis spontané
Noté 1 sur 5 étoiles

never buy anything from them.

I should've read these reviews first.
I ordered their playmat 12/3/22 and it was pre-order. supposed to be in stock by beginning of February 2023 which I was okay with. By Feb 2023, I didnt get any shipment info or email about delay, so I went to their website and now it says it will be in stock in beginning of March. then beginning of March I still didnt get the item or shipping information. so then I emailed their customer service, asked about the order, they said it's getting delayed and they will receive the shipment in the middle of March. so I waited, still nothing so I asked for refund but they keep saying it will be in stock soon. (said end of March) I waited till beginning of April and still didnt get the item so I asked for the refund but they now ignore my email and still no money back or the item.

5 avril 2023
Avis spontané
Noté 2 sur 5 étoiles

Product not received after 2 months…

Ordered their swing and toy hammock September 21. I received an email saying the order was shipped but when it was received we found out they only shipped toy hammock, not the swing. A note to my “daughter” but never any notification to me, the purchaser. It is now two months later and still no swing. I’ve messaged with them twice. The first time I was told they were awaiting a shipment and should be able to fulfill the order soon. So I decided to wait. The second time I messaged them, they offered me a gift card, which I told them to send to my “daughter” directly and told me as soon as it came in, it would ship. It’s now two months since the order and I don’t have a swing but they still selling them and nothing listed on their products as back ordered. So where is my swing?!?!?! You have had my money for two months but I don’t have the product or the gift card you offered if I wanted to wait. This company can’t be trusted to get your product to you or those you love. Babies are babies for only so long and two months is a ridiculous time to wait and changes happen so fast. I will never buy from them again and make sure the moms of my friends and grandchildren don’t either. High hopes for a unique gift dashed.

20 novembre 2022
Avis spontané
Noté 1 sur 5 étoiles

Order Never Received

I placed my order mid February and haven’t received it. I reached out via phone and email with no response. Phone always goes directly to voicemail. Don’t waste your time and money.my card was charged the full amount on the date my order was placed.

20 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

My wife and I absolutely love this…

My wife and I absolutely love this company. As a real “boy” Dad, I find so many of their designs and products to be gender awesome.

Delivery was seamless and convenient.

Not a huge review writer, but felt compelled on this one as the customer service was beyond great and genuine!

28 janvier 2022
Avis spontané
Logo de Finn + Emma

Réponse de Finn + Emma

Wow Patrick-thank you! I understand you're not a big review writer but this means the world to us that you took the time to share this with us. Thank you

Noté 5 sur 5 étoiles

Quality is outstanding

Finn and Emma has been there for my two baby girls! From birth to now toddlerhood. I love their footies, bodysuits and pants! The prints are so cool! quality is so amazing that I passed it down to sibling and 2 rounds of cousins! Bravo Finn and Emma!

28 janvier 2022
Avis spontané
Logo de Finn + Emma

Réponse de Finn + Emma

Thank you for this review. It's great to hear you are loving our designs and prints. It's awesome that the items are being shared among your two girls and their cousins. Keep an eye on the website as new styles and fun spring prints will be on the way soon!

Noté 5 sur 5 étoiles

Great Sustainabilty and Quality!

I have purchased Finn + Emma for all of my grandchildren, the oldest being 5 now. The organic cotton is so soft and durable and even after many washings, the garments look brand new and ready to hand down to little brother and sister!

28 janvier 2022
Avis spontané
Logo de Finn + Emma

Réponse de Finn + Emma

Thank you for your kind words. We really appreciate you taking the time to share your experiences with us. It means a lot to us. We pride ourselves on our heirloom quality fabrics and love to hear they are being handed down! Thank you Kathleen

Noté 1 sur 5 étoiles

Awful

Awful. Ordered a swing two months ago, sent multiple emails and got responses that basically said it’s the shipping carriers fault. I finially said I just wanted a refund as the swing is for my baby’s nursery and I need it done. And they are now trying to give me a refund minus 25$ for the cost of shipping?!? Wth it wasn’t even shipped. They even said the package is lost somewhere. What a joke

30 novembre 2021
Avis spontané
Logo de Finn + Emma

Réponse de Finn + Emma

Hi Meg,
I hope you are well. I was happy to get this shipping issue resolved for you in a timely manner. We try to provide exceptional service and sometimes delivery issues can happen. I apologize for this and hope the return and refund has been resolved to your satisfaction. Thank you

Noté 1 sur 5 étoiles

Trash Delivery Policy

Ordered from them twice. The first time, I ordered for a vendor who had a baby. It took almost a week for my item to ship and 2 weeks to be received. They apologized and promised it would never happen again. I took a chance and ordered again for my niece's birthday. It took NINE DAYS for 2 t-shirts to even ship. These aren't custom items, F+E needs to get it together. If you need a gift delivered before the baby outgrows it, look elsewhere!

3 octobre 2021
Avis spontané
Logo de Finn + Emma

Réponse de Finn + Emma

Hi,
I'm so sorry to hear this. While we normally ship with a 1–3-day turnaround, there are custom items that we do print on demand. We do everything we can to get our orders out with a fast response and hope that you will give us the opportunity to show you this. We appreciate you taking your time to share your thoughts with us. Thank you

Noté 2 sur 5 étoiles

Don’t Waste Your Money

Ordered one of their wooden rockers. It looks beautiful and I love the neutral design, however it feels very cheaply made and it barely rocks. Worst of all it took FOUR and a half months to arrive. By the time it arrived my baby was too big to use it.

29 avril 2021
Avis spontané
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Réponse de Finn + Emma

Hi,
I'm sorry for the frustration in having to wait for your rocker to arrive. There were supply chain issues related to covid and we were frustrated as well. We wanted you to receive your rocker for your little one as well. If you ever have an issue with any of your orders you can always reach out to us and we'd be happy to assist you. Thank you

Noté 2 sur 5 étoiles

No transparency in their customer service

One expensive item was missing from my order when it was delivered and yet I received a confirmation stating that the whole order was delivered. When I complained about it, they pointed out that their website indicates that specific item would take 3 weeks to be shipped, which I already knew and it was not what I complained about.
Two months passed and they didn't bother to inform me about the progress of my order, despite my emails. Eventually I warned them that I report a fraud to my bank and got their attention and a refund for that item.

5 août 2020
Avis spontané
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Réponse de Finn + Emma

I am so sorry for this. On the website it does plainly say that the items will be shipped separately and that the round play mat is delayed. We give an estimated ship time on the product page on the website. We also have a note on the order confirmation that the item will come late. We always include a physical note in the order when we ship it but sometimes people miss that. We also email regularly with any updates after the expected ship window. We can always work on our communication - we are a small company and take reviews to heart and try to implement changes to better our service along the way.

Noté 5 sur 5 étoiles

The Swing - Wonderful Gift

The swing is beautiful! I ordered one for my daughter, and after seeing it, I ordered two more as gifts. Everyone loves them. All three
did take about a month to receive.

29 juillet 2020
Avis spontané
Logo de Finn + Emma

Réponse de Finn + Emma

We hear this a lot! but it is always nice to hear!

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