Just what we wanted as our fireplace had no inset
Qualité: 5
Rapport qualité / prix: 5
Vendu par Fireplace World
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Item was just as needed delivered within 48hrs
Qualité: 5
Rapport qualité / prix: 5
The fire came with a spacer fitted but needed 2 to fit against the surround as the opening was too small. The pre-drilled holes were not quite in line and the spacer needed some judicious adjustment with a block of wood and a hammer. No screws were supplied and the paint was a different batch and didn’t quite match. All in all it looks good but wasn’t straight forward to fit.
Qualité: 4
Rapport qualité / prix: 5
Réponse de Fireplace World
Dear customer. Thank you for taking the time to write this review, we really appreciate it.
Please contact our support team using our 'Contact us' page if you require further help.
Thank you once again for shopping with Fireplace World
Nothing wrong with the product except that it's a different colour to the fire it was matched with
Qualité: 2
Rapport qualité / prix: 2
Good product fit perfectly. Just never come with correct screws.
Qualité: 4
Rapport qualité / prix: 4
Does exactly what its says on the tin
Qualité: 4
Rapport qualité / prix: 5
Réponse de Fireplace World
Thank you for your feedback and review
Did not fit Adam Fire it was designed for, assistant on the phone was very unhelpful.
Qualité: 1
Rapport qualité / prix: 1
Réponse de Fireplace World
Dear customer,
Thank you for your feedback and I am sorry to see the spacer wasn’t suitable for you.
One of our customer support team will be in contact with you to see if there is anything we can do to resolve this for you.
Kind regards
Fireplace world.
A great fit. Enhanced the appearance.
Qualité: 5
Rapport qualité / prix: 5
Réponse de Fireplace World
Dear customer,
Thank you for leaving a review, we really appreciate it!
Kind Regards,
Fireplace World
Does the job it was bought for. Holes on one side were 2mm out and had to be redrilled, an easy fix but annoying. Wish it came in black to match the fire.
Qualité: 4
Rapport qualité / prix: 5
Réponse de Fireplace World
Dear customer,
Thank you for leaving a review, we really appreciate it!
Kind Regards,
Fireplace World
Does the job, Efficient service from order to delivery Excellent
Qualité: 5
Rapport qualité / prix: 5
Réponse de Fireplace World
Dear customer
Thank you for your kind comments and I am glad you are happy with your fireplace. I have noticed you have given an overall rating of 1 star, was there something we could help you with?
Please feel free to contact us on customer.support@fireplaceworld.co.uk
Kind regards
Fireplace world
The screws were very awkward
Qualité: 4
Rapport qualité / prix: 5
It’s dark grey, not black, and so does not match the Adams Comet fire it is designed to go with. We discovered this after we had wired the fire in. Fireplace World then basically replied saying this was the only colour they stock. No solution, no help. The spacer itself feels flimsy, but is essentially the same as the ‘frame’ on the fire itself (except for the colour 🙄). I asked if Fireplace World would offer a discount on postage if we ordered a 2nd, in order to replace the ‘frame’ on the fire, so they match. Again, no help. They simply asked if I wanted to order another. I said yes, but again asked if anything could be done given I was having to buy 2 and pay postage twice, due to them having grey not black. No reply after a week. Customer service is appalling. Product makes the fire look cheap as clearly a different colour. Avoid!!!
Qualité: 1
Rapport qualité / prix: 1
Réponse de Fireplace World
Dear customer,
Thank you for submitting your review.
I am sorry to read that the spacer as not met your expectations and for the level of service provided so far. I will refer this to our team who will look into this and get in touch with you with a resolution.
Kind regards
Fireplace World