The items came without securing bolts to connect them - one was obviously sent back and it was resent out to me as it was repacked with brown parcel tape - raised a query and was told that I would be... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Curb ramps for wheelchair use were just what we needed, arrived next working day as advertised, good quality well designed, heavy but very stable. Great service. These were needed for a wheelchair use... Voir plus
L'entreprise a répondu
The X-Sense wireless smoke alarms, heat alarm, and home hub were easy to order and promptly dispatched. There was a bit of a delay with delivery, but it was over the Christmas period, and at a distanc... Voir plus
L'entreprise a répondu
After reading a horrific story in the paper about a house fire I ordered a two storey fire escape ladder and harness fory children. Customer service was brilliant, even had a phonecall to update me on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de protection contre les incendies
- Fournisseur d'engins de chantier
- Magasin d'impressions et de signalisation
- Magasin de vêtements de sécurité
- Fournisseur d'équipements de sécurité
- Magasin d'équipement de sécurité
Écrit par l'entreprise
Fire Protection Online is one of the most modern fire safety companies in the UK. We provide quality advice for business owners and managers along with next day delivery of certified products to make it easy to comply with UK Fire Regulations while, at the same time, encouraging remarkable customer satisfaction and low and transparent prices. We then provide the required nationwide maintenance with no binding contracts, no hidden charges and a "you don't like - you don't pay" guarantee. This is Fire Safety Made Easy.
Coordonnées de contact
Unit 11C, Claremont Way, CT3 4BF, Canterbury, Royaume-Uni
- 0800 321 3145
- info@fireprotectiononline.co.uk
- www.fireprotectiononline.co.uk
4,4
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The site provided a clear & Precise format
The site provided a clear & Precise layout easy to find products and a good description.
24 mars 2026
Réponse de Fire Protection Online Ltd
Thank you very much for the review David! We try our best to make sure that our storefront is easy to navigate and that product descriptions are informative and accurate, so it's always good to hear when someone's experience was pleasant. And we hope that your booklets all prove useful and a worthwhile purchase.
Kind regards,
Kachina
Good advice on what needed
Good advice on what needed, delivery fine and good communication, products all new in good condition. (Hopefully never fire out if work.)
23 mars 2026
Réponse de Fire Protection Online Ltd
Thanks for the review Wayne! We put a lot of effort into making sure our advice and information is relevant and up to date, so it's good to hear that you found our services useful and we hope that your extinguisher and fire blanket go on to be useful (but not too useful!)
Many thanks,
Karen
The product is useless
The product is useless, it doesn't sit flat on the floor so it actually makes it more of a hazard than nothing.
22 mars 2026
Réponse de Fire Protection Online Ltd
Thank you for your feedback. We’re sorry to hear that you were unhappy with the product and that it did not meet your expectations.
As discussed, we have issued a full refund as a gesture of goodwill.
If there is anything further we can assist you with, please don’t hesitate to get in touch.
All the best,
Tasha
Delivered as promised.
22 mars 2026
Réponse de Fire Protection Online Ltd
Thanks for the positive review David! We aim for the best delivery times and product quality as possible so it's good to hear that your experience was satisfactory. We hope we can deliver on our high standards for you again at some point!
All the best,
Harry
Réponse de Fire Protection Online Ltd
Thank you for the review Richard! We've made some recent changes to our offers on access panels, so it's great to hear you found something that's to your satisfaction.
Kind regards,
Mark
Great products Great service good…
Great products Great service good price. Arrived well packaged and quickly
20 mars 2026
Réponse de Fire Protection Online Ltd
Thanks for the kind review Joseph! We try our best to offer great quality products and the quickest delivery possible, so it's always good to hear back when someone's satisfied. We hope it's not the last time!
Many thanks,
Kachina
Réponse de Fire Protection Online Ltd
Thanks for the review Jamie! We take care to make sure the quality of our products and services is the best possible, so thank you for letting us know you are satisfied.
Kind regards,
Karen
Great quality products at good prices
Great quality products at good prices. And next day delivery too! 😊 great
22 janvier 2026
Réponse de Fire Protection Online Ltd
Thank you very much for the kind review Martin! We strive for the best prices and quality possible, and next-working day delivery is always a priority for us, so it's great to hear that you're satisfied on all of these fronts and we hope your wheel stops are a worthy purchase.
Many thanks,
Harry
Réponse de Fire Protection Online Ltd
Thanks for the review, Colin! Our quality of service is something we are very proud of, so it's great to hear of your reassurance, and we hope that you go on to be satisfied with your Fire Retardant Spray.
All the best,
Mark
Easy site to use with good info
31 décembre 2025
Réponse de Fire Protection Online Ltd
Hey Brian, thanks for the positive review! We strive to keep our website easy to use and informative, so it's good to hear our efforts are not in vain. And we hope your extinguishers go on to be satisfactory!
Many thanks,
Kachina
Great experience
Simple, easy ordering online and the replacement smoke and heat alarms turned up quickly. Delivery and tracking was also excellent.
30 décembre 2025
Réponse de Fire Protection Online Ltd
Thanks for the review Wayne! It's always good to hear that our high delivery standards are satisfactory for you, and we hope your new alarms match that quality.
Thank you,
Karen
I am buying similar 2nd time and is…
I am buying similar 2nd time and is very good product
2 janvier 2026
Réponse de Fire Protection Online Ltd
Thank you very much for the positive review Mr. Tahmazov! It sounds like we've found a loyal customer in you, and for that we couldn't be more grateful, and it's of course good to hear that you find our products satisfactory. Thanks again!
Kind regards,
Harry
After reading a horrific story in the…
After reading a horrific story in the paper about a house fire I ordered a two storey fire escape ladder and harness fory children. Customer service was brilliant, even had a phonecall to update me on delivery. Have recommended the company to all of my friends. I will definitely be ordering from you again, quality products at very reasonable prices. Thank you.
30 décembre 2025
Réponse de Fire Protection Online Ltd
Thank you very much for the kind review Pete! Fire safety is one of the most important safety considerations there is, and we believe in making it as easy and friendly as possible to shop for, so its good to hear that your experience reflected that. Also, many thanks for recommending us, and while its always best to be prepared, let's hope you won't end up needing that ladder and harness!
All the best,
Kachina
Quick and simple, perfect result
Ordering online from the website was ease and quick. Item was delivered quickly and came well packaged and in great order
26 décembre 2025
Réponse de Fire Protection Online Ltd
Thanks for the positive review Paul! We strive to make sure our ordering system and delivery standards are of as high a quality as possible, so it's good to hear that you are satisfied, and we hope that your door closer meets those standards in its performance as well!
Many thanks,
Mark
Arrived on time in the expected time…
Arrived on time in the expected time specified. Lovely friendly driver brought it to my door with care.
26 décembre 2025
Réponse de Fire Protection Online Ltd
Thanks for the review Patricia! We proudly maintain a high standard of delivery and service, so it's great to here that your time with us was pleasant, and we hope that all those extinguishers and hammers go on to be satisfactory.
Many thanks,
Karen
Great service thanks
20 décembre 2025
Réponse de Fire Protection Online Ltd
Thanks for the positive review! We're very proud of our service standards, so it's great to hear that we met yours. We hope your new powder extinguishers go on to be satisfactory!
Kind regards,
Harry
The price was OK the extinquisher was…
The price was OK the extinquisher was delivered on time as promised.
22 décembre 2025
Réponse de Fire Protection Online Ltd
Thanks for the review! It's good to hear that our delivery standards are being maintained, and we hope that the P50 goes on to justify its price.
Kind regards, Mark
Trustworthy, helpful and reliable
Even close to Christmas my purchases were ordered without any problems and despatched immediately, arriving the next day as promised. A very good, extremely competitive service from a great company.
21 décembre 2025
Réponse de Fire Protection Online Ltd
Thank you very much for the positive review! We pride ourselves on excellent service and next-day delivery all year round, so it's good to hear that you are satisfied with our services. Here's hoping it's not the last time!
Many thanks,
Kachina
Where are my items
Where are my items , is 1st of January and never received them
I checked the cctv at the gate daily and nobody arrived or call
Please investigate and let me know
20 décembre 2025
Réponse de Fire Protection Online Ltd
Good Afternoon Ramona,
Thank you for your review, and please accept our apologies for the issues you’ve experienced.
Unfortunately, despite our efforts to resolve the delivery issues with the courier, the problems persisted due to difficulties they experienced over the Christmas period. As requested, we have now cancelled the order and issued a full refund so that you are not left waiting any longer.
This was not the level of service we expect to provide, and we are sorry for the inconvenience caused. We appreciate your patience while we investigated the issue and hope you will consider giving us another opportunity in the future.
Kind Regards,
Tasha
Sent wrong items and never received…
Sent wrong items and never received correct items - had to purchase elsewhere as couldn’t wait. Still trying to get my money back.
23 novembre 2025
Réponse de Fire Protection Online Ltd
Thank you for your review, Rob. I’m very sorry that you received the wrong items and that this caused inconvenience, especially when you needed the correct products quickly. This clearly did not meet our usual high standards and should not have happened.
We appreciate your cooperation in arranging the collection of the incorrect items, and I can confirm that your order has now been refunded in full.
Thank you for your patience while we resolved this. We hope you will consider giving us another chance in the future. We are all human and sometimes mistakes happen, but we are committed to putting things right when they do.
All the best,
Tasha
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