The items came without securing bolts to connect them - one was obviously sent back and it was resent out to me as it was repacked with brown parcel tape - raised a query and was told that I would be... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Curb ramps for wheelchair use were just what we needed, arrived next working day as advertised, good quality well designed, heavy but very stable. Great service. These were needed for a wheelchair use... Voir plus
L'entreprise a répondu
The X-Sense wireless smoke alarms, heat alarm, and home hub were easy to order and promptly dispatched. There was a bit of a delay with delivery, but it was over the Christmas period, and at a distanc... Voir plus
L'entreprise a répondu
After reading a horrific story in the paper about a house fire I ordered a two storey fire escape ladder and harness fory children. Customer service was brilliant, even had a phonecall to update me on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de protection contre les incendies
- Fournisseur d'engins de chantier
- Magasin d'impressions et de signalisation
- Magasin de vêtements de sécurité
- Fournisseur d'équipements de sécurité
- Magasin d'équipement de sécurité
Écrit par l'entreprise
Fire Protection Online is one of the most modern fire safety companies in the UK. We provide quality advice for business owners and managers along with next day delivery of certified products to make it easy to comply with UK Fire Regulations while, at the same time, encouraging remarkable customer satisfaction and low and transparent prices. We then provide the required nationwide maintenance with no binding contracts, no hidden charges and a "you don't like - you don't pay" guarantee. This is Fire Safety Made Easy.
Coordonnées de contact
Unit 11C, Claremont Way, CT3 4BF, Canterbury, Royaume-Uni
- 0800 321 3145
- info@fireprotectiononline.co.uk
- www.fireprotectiononline.co.uk
4,4
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Go the extra mile
There was a problem with my delivery as we live up a narrow road and the delivery person has to walk. Fire Protection Online went out of their way to sort the problem getting me a delivery time to suit.
24 juillet 2024
Réponse de Fire Protection Online Ltd
Thank you for the lovely review - we're real people who understand life isn't always that simple so will do everything we can to cater for scenarios such as this. It's great to read your order arrived as agreed.
All the best,
Will
Réponse de Fire Protection Online Ltd
We work hard to get orders delivered the next working day.
Thank you for your review.
Emily
Réponse de Fire Protection Online Ltd
We always like hearing that everything has gone smoothly and customers are happy with our service.
Many thanks
Tasha
Still waiting for my paper work after…
Still waiting for my paper work after repeated requests due certificates
27 juin 2024
Réponse de Fire Protection Online Ltd
Please accept my apologies for the delay you've experienced and the inconvenience this has caused. As you're aware, we need to resend an engineer, free of charge, to the site. Unfortunately, a certificate cannot be issued until the matter is resolved.
They are booked to attend next week, and we'll make sure to send you the certificate once the work is completed. Please let me know if you have any other issues in the meantime.
Many thanks
Sophie
Good advice given from this company…
Good advice given from this company before I ordered my fire protection items, all of which were delivered in good time and well packed.
1 juillet 2024
Réponse de Fire Protection Online Ltd
I'm glad we were able to help and that you found our knowledgeable customer service team useful.
Thank you for your Excellent review, Tim.
Emily
Réponse de Fire Protection Online Ltd
Thank you for sparing a few minutes to leave us a review Ramanddeep - we hope you'll consider us again next time you need fire safety items.
All the best,
Suzy
Highly recommended
Highly recommended, very fast delivery the products are 100% will definitely be returning
26 juin 2024
Réponse de Fire Protection Online Ltd
Thank you for those kind words Anthony - we'll be more than happy to assist you again and show the great service you received wasn't just a one-off.
All the best,
Tasha
Found this company online had the parts…
Found this company online had the parts In stock I required ordered and were delivered in days will use them again good service.
27 juin 2024
Réponse de Fire Protection Online Ltd
That's lovely to read - I'm glad we were able to help and that you're happy with our service.
Thank you for taking the time to leave us a review.
Karen
Réponse de Fire Protection Online Ltd
Thanks for taking the time to write us a review Adrian - we really do believe our customers should find it easy to stay safe.
All the best,
Emily
Réponse de Fire Protection Online Ltd
Thank you for your review Umer - it's great that our products and service met your expectations.
All the best,
Tasha
Excellent Service
20 juin 2024
Réponse de Fire Protection Online Ltd
I'm glad you think our service deserves 5 stars - your review is appreciated.
All the best,
Will
Perfect!
Great company. I ordered an incorrect component and they managed to swap it from my order before it was shipped. Will be using again.
19 juin 2024
Réponse de Fire Protection Online Ltd
Thank you for your kind review Phil. Mistakes happen to the best of us, so we're glad we could sort it out in time for you.
We look forward to supplying you again in the future.
All the best,
Suzy
Great product very sturdy
26 mai 2024
Réponse de Fire Protection Online Ltd
Our fire brigade equipment is very popular because of its high quality at low prices. Thank you for the 5-star review Kris.
Kind Regards,
Karen
All worked easily
All worked easily. Their sub-contractor who did the extinguisher commissioning was very efficient, calling me in advance of arriving. I will use them again
13 juin 2024
Réponse de Fire Protection Online Ltd
With extinguisher engineers across the country, it's great to know they're providing the top-notch service we promise. Let us know when your extinguishers are due their annual service and we'll be happy to help.
Thanks for the review.
Emily
Fast ordering and delivery
23 mai 2024
Réponse de Fire Protection Online Ltd
It's great to read you're happy with how efficient our service was - thanks for the review, Lewis.
Kind Regards,
Sophie
Sent me wrong items
Sent me wrong items, told customer service and told they would send correct order but not received and customer service are not helpful at all…. Very hard work being made from trying to rectify they’re mistake.
11 juin 2024
Avis spontané
Réponse de Fire Protection Online Ltd
Thank you for your review, and please accept my sincere apologies for the issue you experienced.
As you're aware, when placing the order online you did enter the incorrect postcode and then spoke to my colleague on the phone to get the address corrected. Unfortunately, mistakes do happen, and the warehouse team put the new address label on the wrong package, causing you to receive the wrong items.
We've taken steps to prevent this error from happening again, but you have now received the correct items, albeit a few days later than you should have.
Hopefully, you'll give us another chance to prove how efficient we normally are. If there's anything else you need, just let us know.
Kind Regards,
Tasha
Excellent Customer Service
The company quickly responded when they could not fulfil our order with an option to replace with a more expensive product at the same price.
30 mai 2024
Réponse de Fire Protection Online Ltd
Thank you for your review, Sarah. We hope you're happy with the larger fire blankets.
With our range of fire safety products, we don't want to leave customers waiting for equipment which could save lives, so we will always upgrade where we can to fulfil an order as quickly as possible.
Let us know if you need anything else.
Many thanks,
Tasha
Réponse de Fire Protection Online Ltd
We always try to make things as easy as possible - we understand how busy our customers are, without having to also worry about their order with us.
Thank you for your review.
Suzy
Réponse de Fire Protection Online Ltd
Thank you for the lovely review Chris - our team are very knowledgeable and is always happy to help where we can.
If you need any more help, be sure to ask.
All the best,
Emily
Experience on purchase was good
Experience on purchase was good.
Price was surprisingly cheap.
Delivery was on time.
Pedestrian fencing was exactly as advertised and did the job magnificently.
All good.
No negatives at all.
20 mai 2024
Réponse de Fire Protection Online Ltd
Thank you for leaving us a review that's overloaded with praise - the whole team appreciates it. Everyone works very hard to keep prices low, quality high, and delivery on time.
If you need any more barrier fencing, or any other safety equipment, you know where to find us.
Kind Regards,
Sophie
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.