First4car.com Avis 

229
TrustScore 4.5 sur 5

4,4

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Noté 5 sur 5 étoiles

From the first phone call to the collection of her new car. My partner and I have had an excellent experience provided by Leah. The information, knowledge and service we received from Leah, topped wit... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic service from Ben, walked onto site expecting to be bombarded the usual car sales way, I was left to browse at my own pace, Ben was extremely helpful in answering all my questions. The car I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Leah & Lewis were extremely helpful & friendly. Lewis greeted us with no pressure selling just genuinely friendly. He knew exactly where the car was we went to view and left us with the keys. Leah cam... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Bought my Ford focus 1.0 ecoboost and within 3 months of purchasing air intake pipe broke had to replace, then my wet belt broke, starved my engine of oxygen and seized my turbo which also had to... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Vendeur de voitures d'occasion
  2. Concessionnaire automobile
  3. Courtier en finances

Écrit par l'entreprise

If you’re looking for a genuine, reliable and hard-working company for your next car purchase, First4Car is a great place to start. We’re a family-run dealership with over 25 years’ experience, offering friendly advice, knowledgeable staff and a relaxed, no-pressure approach. We’re proud to have been awarded Auto Trader Highly Rated 2026, showing our commitment to keeping our standards high and our customer experience up to date. Alongside this, we’ve also been recognised by West Yorkshire Trading Standards, CarGurus and Auto Trader, and were crowned Used Car Dealership of the Year 2025 for dealerships with over 100 cars, as well as being highly commended for Team of the Year 2025. Whether you’re buying your first car, changing your family car or simply looking for something new, our team are here to help you choose the right vehicle and explore suitable finance options. You can buy in the way that suits you best, from visiting our showroom in person to arranging a fully remote purchase with home delivery. Every car comes with a full MOT, PDI service where required, clear HPI and National Mileage Register checks, plus 12 months’ free AA breakdown cover. First4Car.com


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4,4

Excellent

TrustScore 4.5 sur 5

229 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,4

Tous les avis

(229)

29 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Luke was super helpful

Luke was super helpful right from the first conversation, nothing was too much trouble.

16 novembre 2023
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Réponse de First4car.com

Thank you Kira for taking the time to leave a review. It's great to see you rated your experience 5 stars. We hope to see you again in the future.

Noté 5 sur 5 étoiles

Thank you Luke and the team for…

Thank you Luke and the team for excellent friendly service would highly recommend

14 novembre 2023
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Réponse de First4car.com

Thank you Grahame for your review and recommendation it is much appreciated. We hope to see you again when it's time for an update.

Noté 5 sur 5 étoiles

Really happy with the First4car.com

Really happy with the First4car.com. Jamie took me through the process and provided 1st class customer service. My car looks great and I can’t wait to drive it home. Thank you for making this easy and stress free.

3 novembre 2023
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Huge thank you Rodney for a great review. You were a pleasure to meet. We hope to see you again in the future when it's time for an update.

Noté 5 sur 5 étoiles

First4car was really helpful with my…

First4car was really helpful with my purchase and I am really happy with their services. James have been really helpful with all the documentation stuff and assisted me with all my queries in a very calm manner.

Highly recommended dealership.

2 novembre 2023
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Réponse de First4car.com

Osama you were an absolute pleasure to meet. Thank you for your review and recommendation it means a lot. We hope to see you again in the future. Many thanks.

Noté 5 sur 5 étoiles

Brill throughout

Brill throughout. Luke really went that extra yard.

26 octobre 2023
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Réponse de First4car.com

Thank you Chris for taking the time to leave a review, it is much appreciated. We're always pleased to hear our customers had a good experience with us. We hope to see you again in the future.

Noté 5 sur 5 étoiles

Great dealership!

Great experience buying my Leon from First4Car. Luke was extremely knowledgable, friendly and wasn’t the usual pushy salesman. Went in on the Sunday to view the car and had my handover by Wednesday! Fantastic service and car. Thank you!

25 octobre 2023
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Réponse de First4car.com

Thank you Jack for a great review. It's always great to hear our customers are happy with their car as well as the service they have received. All the best.

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

From the moment I arrived, the service I received was nothing short of fantastic. I recently picked up a Kia Optima last Friday and was completely blown away by the impeccable attention to detail and genuine care I received throughout the entire process. What impressed me the most was the multitude of areas where the team went above and beyond, without making a big fuss about it. They seemed dedicated to ensuring a seamless and transparent experience for their customers.

A special shoutout to Luke – he truly is an asset to the team. He looked after me diligently from start to finish, answering every query and ensuring I felt reassured and confident with my purchase. It's evident that customer satisfaction is at the heart of their operations.

If you're in the market for a car and want a stress-free and exceptional buying experience, I cannot recommend them highly enough.

20 octobre 2023
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Réponse de First4car.com

Huge thank you Chris for such an amazing review. Luke and the team really do care about their customer's experience so it's great to hear that came across. Thank you for choosing First4car and for your high recommendation. All the best to you.

Noté 5 sur 5 étoiles

Professional friendly service

Professional friendly service. knowledgeable and went above and beyond to make purchasing a car a pleasant experience. Very helpful and friendly staff

26 septembre 2023
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Réponse de First4car.com

Thank you Natalie for your 5 star review. You were a pleasure to meet. We hope to see you again in the future.

Noté 5 sur 5 étoiles

Such Lovely and welcoming people

Such Lovely and welcoming people. Especially Luke and Ben. They was excellent. Totally recommend. Helped and answered all my questions

6 septembre 2023
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Réponse de First4car.com

Aw thank you Amy for such a lovely review. It's great to hear you felt welcomed and that Luke and Ben were able to help answer all your questions. Thank you for choosing First4car.

Noté 5 sur 5 étoiles

Bought our car

Extremely professional, polite and honest people , a pleasure to buy our car from first 4 car .

26 août 2023
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Réponse de First4car.com

Thank you Darren for your 5 star review. You were a pleasure to meet. We hope you'll return to us again in the future. All the best.

Noté 5 sur 5 étoiles

Superb experience from start to finish

Superb experience from start to finish, no hassle on the forecourt we were left to browse. Professional and friendly handling of our purchase and trade-in. Great communication throughout, swift collection of the car today. Cannot thank James & Ben enough and we love it.

We see why reviews are so good, keep up the good work.

28 juillet 2023
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Réponse de First4car.com

Huge thank you for such a lovely review. Thank you for choosing First4car and we hope you'll choose us again in the future. All the best to you.

Noté 5 sur 5 étoiles

Great service

We were very satisfied with the whole process of buying our new car from First4Car.

The whole process was hassle free from start to finish, and we greatly appreciated not been hassled on the forecourt from when we arrived. The fact we arrived and were left alone and that we had to come and ask for help is what made the process easy for us as this is what we prefer. We visited numerous local dealerships and within ten minutes or so of been on the forecourt at these other locations we were been followed around by salesmen.

Dealing with Ben from First4Car is one of the best customer service experiences we have had, his knowledge and how he conducted himself throughout was professional and friendly. At no point did we feel we were being forced into buying the vehicle, at no point did we feel like we were been misled or misinformed just to secure the sale.

Thank you for your patience with us and we made numerous phone calls which can be annoying but Ben and other staff members who answered assisted us right from the outset and were brilliant, Ben is an asset to the company.

We’ve recommended you guys to family and friends based on our experience and we’ll be returning whenever the time comes to get a new car, but we’re happy with our purchase 👍🏻!

The dealership has a nice look and feel to it too, it just seems the right place to go to for a car!

7 juillet 2023
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Réponse de First4car.com

A huge thank you for such a fantastic and detailed review. You were a pleasure to meet. We look forward to seeing you in the future. All the best to you both.

Noté 5 sur 5 étoiles

The best experience I’ve had with buying a car

luke was a great guy, communication was clear through the whole process, nothing was too much of an ask, he even arranged for some work to be done on the car before purchase, I really do recommend

14 juillet 2023
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Réponse de First4car.com

Thank you Rhys for your 5 star review. It's always great to see our customers are happy with the experience we provide. Thank you for choosing First4car. Look forward to seeing you again in the future.

Noté 5 sur 5 étoiles

Brilliant!

Ben and James were both brilliant and really helpful, especially with my financial options. Really happy with my new car. Would recommend!

13 juillet 2023
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Réponse de First4car.com

Huge thank you Caroline for your review. It's really important to us to ensure our customers are happy. Thank you for the recommendation. All the best to you.

Noté 5 sur 5 étoiles

5 star

Dealt with luke from start to finish , top lad sorted everything what needed doing before pickup.

9 juillet 2023
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Réponse de First4car.com

Thank you Domonic for your 5 star review. We've worked really hard on our buying process to ensure it is very straight forward and easy for each customer so they can enjoy the buying experience. Thank you for choosing First4car.

Noté 5 sur 5 étoiles

Excellent service!

Fantastic service from start to finish. Just wanted to say how pleased we were with the way Ben helped us when purchasing our new car. Would highly recommend first4car! Thank you so much, we love our new car!

3 juillet 2023
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Réponse de First4car.com

Thank you John for your review. It's always great to hear our customers are happy with their purchase as well as the service they have received. We wish you well and hope to see you and your lovely wife again in the future.

Noté 1 sur 5 étoiles

Sold me a BMW with a dodgy MOT

Sold me a BMW with a dodgy MOT, corroding /rusting break disks, broken tyre sensors, lied about the mileage, thread worn tyres and knocked out alignment on my front tyres.

Issues that failed the MOT initially in November 22 were exact same issues I had when I got it 200miles home and couldn’t repair. (Listed the car on website with 12 months no advisory’s… first lie attached below) But it passed an MOT in June 23 (7months not 12months) when I collected….The documents don’t lie but this dealership definitely do. All documents I have as proof and the financial ombudsman have enjoyed reviewing my complaint and all documents.

I only became aware of the Corroding/Rusting breaks when I had to pay over £600 to replace balding tyres and realign my front 2 tyres. The corrosion and rust broke from my break disk and dropped into the tyre, this then caused a loud sound when I drove. This causing me to return to the garage. The garage then diagnosed my corroding break disks and pads. Leading to proof that they are misleading and put false information on the listingsFurther proving that the MOT is dodgy as I have a diagnostics report proving the rust and corrosion. another example, they Listed the car as having 44,000 miles on the clock, then to my surprise it had an extra 2500 when I collected.

If you want to spend an extra 1/2k repairing a car, these aren’t to be trusted! Just Avoid at all cost. I have all proof of listing/MOT and service history. The physical tyre pressure sensor I had to get repaired, was handed back to me by the garage because they told me to use as evidence using serial numbers in my complaint. This proves it wasn’t repaired from the MOT it failed 7Months prior. (But even with issue not being repaired and would definitely fail the MOT, it PASSED in June, strange that). The total that was ‘explained’ to me by the garage arranged is that ‘the repair at that the sensor was never replaced in the first place and that dealerships can be dishonest and do whatever to sell cars’ (different to what you said I was in formed in your response. So second lie).

I can happily attach all proof of my claims to this review if needed 👍 (invoices and diagnostic reports all from reputable garages proving these issues). I’ve had to carry out repairs days into owning this car. I’ve had it 28 days total…. I’ll let that speak for itself.

2 juin 2023
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Réponse de First4car.com

We are very disappointed to read your review Joel after our lengthy correspondence with you. As has been explained your car had an MOT in November 2022 (when it was owned by the previous owner). The MOT history of the car shows it failed on a tyre pressure sensor. This was obviously replaced (by the previous owner) as it then passed the MOT. Just prior to your purchase we sent the car for an MOT (as we do all our vehicles). The car passed with no advisories, hence your MOT is due again in June 2024, not November 23. It wasn't due an MOT until November 23 but we send all our vehicles for an MOT prior to sale. So your car does have a 12 month MOT with no advisories.
On your way to London the TPS (tyre pressure sensor) light came on. As has been explained there are 4 sensors on the vehicle, 1 on each wheel. A sensor is either working or it isn't. Once you reported the TPS light was on, and the screen wash didn't seem to be working effectively, we were aware you weren't happy and therefore offered you a full refund. Alternatively we offered for you to take the car to your local garage for a diagnosis and full inspection. They cleaned the screenwash nozzle which just had some dirt in it and diagnosed a tyre pressure sensor to have failed. They did not report any other faults with the car. They couldn't replace the sensor themselves so we booked your car in at another local garage to you (in London). They replaced the sensor at our cost. As far as we were aware you were then happy. We also offered to pay for the car to go through another MOT in London to again reassure you the car was fit for purpose and has a full 12 months MOT. You declined a refund or a further MOT, therefore we believed you were happy. Brakes and Tyres are both part of an MOT so it is impossible for them to be in the state you claim here. The two garages local to you in London didn't report any issue with either the brakes or tyres (apart from the sensor), the independent MOT station we used in Leeds, which has been in business for more than 40 years passed the MOT with no advisories, and our technicians carried out a full pre delivery inspection with time and date documented inspection of parts such as tyres and brakes condition including measurement of tyre treads.
We are sorry you felt the need to write this review, but categorically refute your allegations.

Noté 5 sur 5 étoiles

Couldn’t recommend enough

Great motors at good prices, would 100% recommend. Dealt with a salesman called James who was extremely knowledgeable and was able to answer all my queries.

29 juin 2023
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Réponse de First4car.com

Thank you Kallum for your review. It's always great to hear our customers are happy with their car, felt they got the car at a fair price and were treated well. We wish you all the best and hope to see you again in the future.

Noté 5 sur 5 étoiles

Thanks for all your help getting my new…

Thanks for all your help getting my new car. Ben put me at ease with everything and I’m loving my new car

8 juin 2023
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Réponse de First4car.com

That's great news Sarah ... enjoy! And thank you for choosing First4car. All the best.

Noté 5 sur 5 étoiles

James was an excellent help from…

James was an excellent help from looking around the car allowing us to take our time looking inside and out, to which then we took the car on a test drive allowing as much time as we needed to feel out the car. To which we came back sorted all the paper work easy as can be.

14 juin 2023
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Réponse de First4car.com

Thank you Cameron for a great review. It's great to hear you found the buying process easy and hassle free. We hope to see you again in the future.

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