First Tech - Boise Avis 

Real humans who really understand their own systems and understand my situation. I kept saying to her, "Thank you for being a human!"

I moved from a big name bank to First Tech because I felt that they were more community involved, lending to small local business more than to big oil or big data companies. I was really pleased to find that customer support is genuine.

About two weeks ago, I walked into the Boise First Tech and Jaime greeted me and said that all of the other associates were busy. Jaime asked what I needed and instead of asking me to wait he went ahead and completed the cashiers check for me. I thank Jaime for going above and beyond to make this a great experience.

Tyson has given me over and above customer service time and again!!

Tyson made everything so smooth. He has been helping my dad and myself for some time now and we always feel like he and other staff always knows us. Excellent customer service! And the whole feel when you walk in is very personal.

Michael Chesley helped me in a big way with my accounts today. I so appreciated his clarity in explaining things, his patience and his listening ear. He resolved all of my issues and I am better off now than I was before speaking with him.

I miss out on the rewards, at times, because of your cycle periods, which when discussed with a staff member could not be explained to me. 2 direct deposits go in the account every month, but because of your cycle periods, I do not get credit. One person told me to discuss with CalPers the date that they deposit my direct deposit. I don’t think out of the number of CalPers deposits that the will only deposit mine on a certain date.

Member since 1989 and the personal service has always been top notch. Tyson has been able to help me out for the past 8 years. Couldn’t be happier.

Great place to bank….I’ve been a member for 50 years and never have had an issue…. Tyson Munz has been wonderful to work with, I highly recommend him.

I've been with First Tech since before they were First Tech ( Addison Avenue) in 1998. I have tried other banks like ICCU, and US BANK while maintaing accounts with First Tech. The friendly service, features available on their phone app and website, are why I stay. Their no nonsense approach to treating your money as your money, such as not debiting your account until the charge clears at the seller, balance protection without fee for overdraft when you have an attached savings account. The First Tech office in Eagle, has Very personal approach to dealing with customers. If Jaime at the front deck hands you off to a specialist, you sit and have a chat in a private room to conduct your business. They are very thorough to be sure you are you before handing over money. After trying the other banks, First Tech is a STAR performer.

Hector was outstanding! He spent extra time to explain everything to me and made me feel at ease about putting my money in a safe place. Every time I have visited the branch I am greeted at the door immediately, offered beverages and taken to a lovely private office to do my banking. I came to First Tech to move my money out of big banks that are only in the business of making money for themselves off of working people. First Tech is in the business of helping their clients and giving back to the community. Highly Recommend!

Tyson was great in helping me get a reissued debit card and was great in explaining how moving my grandfathered accounts to one's that helped me. Very personable and professional. Thanks

Muhammad made my check order very easy! I had contacted OrderMyChecks.com, but since it had been so very long since my last order they had no record of me ordering, and to contact my financial institution. So, in came Muhammad! He did very well and explained my options for tracking or no tracking. And to contact him if I had any questions!

Great staff, services, and location. They have a large member benefits package. Provide personal service with multiple service options.

Hector was very helpful and knowledgeable. Understood the problem and resolved it. Appreciate having a local branch I can use when I have any problems.

One ro one relationship and very personalized service. I really appreciate the services.

I had a difficult problem with Zelle. My funds received were going to a closed bank account in a different bank. After an hour on the phone with the other bank we were at a loss to correct the problem.
Contacted Jaime in First Tech and he worked through the issue and showed me how to correct the problem. Jaime contacted me two more times to verify that the Zelle was working correctly Thanks Jaime.!! Thanks First Tech.

I needed to make some changes to accounts with other members of my family. Tyson Munz was great, he made the whole process easy.

I appreciated being reached out to by Tyson!

Brandi McClure at the Eagle, ID branch showed exceptional customer service for my husband and I. She was very attentive and listened as we outlined our concern and frustration. She also explained fully how to best use the First Tech fraud alert system helping us to get the best outcome. I was impressed with her professionalism and her empathy.

I’ve now worked with Kristina Rainwater for just over two years. She goes above and beyond to not only meet my requests but to exceed my expectations.

Kristina treat me with exceptional customer service with her attitude, kindness, responsiveness, follow through, and follow up, reassuring me if there is anything else she can do for me.

She is why I choose to stay with First Tech Credit Union.

Susan Martorello