Five Guys UK - Kingston Avis 3

I had an incredibly bad experience ordering Five Guys via Uber Eats. The delivery was surprisingly fast, but unfortunately the food quality was shocking.

My colleagues and I were really disappointed when the burgers arrived. The buns were completely soggy, the cheese was melted and smeared all over the burgers, and the patties were cold and greasy — honestly, they tasted like they were old or reheated leftovers. The whole burger was soaked in a watery, runny sauce which made everything even worse.

I raised my concerns with Uber Eats support, and their response was to offer £1.29 credit to my Uber Eats account. That felt like an insult considering the condition of the food.

It’s such a shame that a well-known brand like Five Guys seems to be ignoring basic quality standards. I’m sadly and genuinely disappointed, and I won’t be ordering again.

We ordered a delivery yesterday at 3.32pm on Uber Eats order number 7CCE9. From the delivery order note I can see that the order was ready at 3.41 pm and was delivered to me at 3.25pm. Consequently, the food delivered was cold. The chips were stone cold and stale and the burgers were luke warm, squashed and soggy. It is not acceptable to take 45 minutes to deliver a food order and then fob me off both by Five Guys and Uber Eats.

Had a delivery from the Kingston branch. Soggy buns, wilted lettuce, burger and chips were flavourless So expensive for a burger that I can make better at home.