The entire restaurant alone is a joke, you have barely any items on the menu and they regulate between toppings on a burger and a hot dog, 3 hamburgers a regular fries and a bottled water cost £40. Th... Voir plus
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Dreadful experience. Food just ok, tepid chips. Service was ok, as it was my first visit, I was given no help when ordering, as we were the only ones in the shop I would have thought the girl servin... Voir plus
Outrageously bad service, delivery was changed 4 times and then cancelled! The woman in the Richmond branch answered the phone was so unbelievably rude and indifferent.
L'entreprise a répondu
We ordered out for delivery from Richmond to Sheen. The fries were ok, as normal. The bacon burgers seemed very small and smushed. My son said not good. My grilled cheese - laughable. It was a bun wit... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Coordonnées de contact
20 Hill St., TW9 1TN, Richmond, Royaume-Uni
- 01792644160
2,4
Bas
6 avis
A répondu à 18 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The entire restaurant alone is a joke
The entire restaurant alone is a joke, you have barely any items on the menu and they regulate between toppings on a burger and a hot dog, 3 hamburgers a regular fries and a bottled water cost £40. This is seriously a waste of money. Honestly don't even enter such places that make you pay so much for pigs food. Every other fast food restaurant makes millions because they are cheaper and their food is good.
8 juin 2025
Avis spontané
Réponse de Five Guys UK - Richmond
Hi nvmreuel, thanks for your feedback. At Five Guys, our prices reflect quality - we don't have any freezers in store and all ingredients are hand-prepared by our crew every morning. Everything is cooked to order, and you have the option to add any of our 15 free toppings to the sandwiches.
We hope this explains more about your visit to Richmond.
Outrageously bad service
Outrageously bad service, delivery was changed 4 times and then cancelled! The woman in the Richmond branch answered the phone was so unbelievably rude and indifferent.
17 janvier 2025
Avis spontané
Réponse de Five Guys UK - Richmond
Hi Harry, we're sorry to hear about your experience. To confirm, Five Guys is not responsible for the delivery of the food, and our teams don't have access to change the delivery or drivers. Please reach out to the delivery partner directly for a resolution.
Dreadful experience
Dreadful experience. Food just ok, tepid chips. Service was ok, as it was my first visit, I was given no help when ordering, as we were the only ones in the shop I would have thought the girl serving could have been more helpful. The wirst thing for us was how dirty the floors were and tables sticky. Never again.
26 novembre 2023
Avis spontané
We ordered out for delivery from Richmond Five Guys
We ordered out for delivery from Richmond to Sheen. The fries were ok, as normal. The bacon burgers seemed very small and smushed. My son said not good. My grilled cheese - laughable. It was a bun with cheese. Tiny. The bill was £100 for 5 sandwiches, 3 fries, and 4 shakes. OMG.
31 décembre 2022
Avis spontané
So bad I was on way home and needed…
So bad I was on way home and needed some food I have never eaten food in five guys service was so bad order cheesbuger and little fries and milkshake had to 15 minutes for milkshake that was so sweet it was like eating pure sugar and the cheeseburger was not hot and no flavour and the cheeses was horrible little fries had so much. salt on the them I could not eat them all I will never eat there again so bad poor service and really bad food for £18.20 so bad so disappointing.
27 février 2022
Avis spontané
Richmond branch have staff who really…
Richmond branch have staff who really do believe speaking to customers is beneath them, Tom their Manager is horrendously rude and the food was literally swimming in grease. Utterly inedible.
25 novembre 2021
Avis spontané
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