Flamingo Land Resort Avis 

well what can I say stayed at flamingo land from the 6th to the 13th of August, this was our 3rd holiday here and had a wonderful time, the weather helped enormously were able to go swimming every day bar. Would like to give a big shout-out to the manager of the Diner what a brilliant guy who went above and beyond to help with a slight problem my daughter had, the customer service from all employees was good. Would also like to mention the staff at the Metropolis who were all courteous and polite even under so much pressure when on one day there was a technical problem with orders reaching the kitchen, so there were around 20 to 30 orders behind they all stayed late to fill all customers orders so a big thank you. I looked at some of the comments about the camp being dirty and rubbish on the floors, well all I can say about that is there are enough bins dotted around the camp but people still drop their litter where they are standing so we are the problem, every day I saw people going around brushing up and with the number of people just dropping their litter it was a thankless task I felt sorry for them. Now onto the zoo and all the people who are concerned about animals in captivity and the space they have, these animals are not just there for us to look at, they are there because a lot of them are endangered and close to extinction caused by humans ( were not so nice are we ) poaching and taking over their habitat, they have nowhere to go so all you who think they should be released you are condemning them to certain death. They also have a breeding programme to build up their numbers, flamingo land at certain times have talks and tell you about the animals all free it's very educational. Thank you Flamingo land for a lovely stay and see you next year

Visited 15th August 2022.
Told by security man to go round through queue intended to buy tickets on the day when we had already bought tickets online in advance and could have just gone straight to scanner which wasted 10 minutes.
Queues took ages due to only one carriage in operation on most rides. Took ages for staff to load people onto the ride.
Advertised queue times were incorrect. Said 15 minutes for the log flume yet it took 1 hour and 40 minutes
Lots of queue jumping.
People smoking and vaping around kids and people with asthma.
Rides themselves are very good, the new ride Sik is amazing.

The bar always the best place to be thanks to Harrison,leon, monty, Sean, shawshank and the others 🤩

There yesterday (9th August 2022) . Paid nearly £200 for five of us . Firstly a number of rides closed . Then queues were up to 85 minutes for certain rides . There for 6 hours and kids only managed to get on five rides .
Definitely not worth the money and wouldn’t go back . We could have paid another £50 to queue jump ( 5 rides only) .

Unable to book anything online; when we contacted them they told us we can only book over the telephone and no prics published anywhere... see other reviews; no staff, hardly any animals, most rides closed, park a mess... is this company about to go bust?? Lots of red flags here.

At £49 per person, you would expect this place to be on top form. You’d be wrong! Lots of rides closed due to low staff and maintenance, the park wasn't very clean, zoo had few animals (not sure where they all were?!) As a family of four (£200 to get in) we barely got on any rides as the queues were ridiculous. Most rides had one staff member operating it, meaning they had to do everything alone, resulting in longer changeovers getting one lot of customers off a ride and another lot on, doing safety checks etc. That should definitely be a two man job at least!

Tried to complain and they weren’t interested. Not even an apology! Poor customer service. The place has gone downhill.

Definitely not worth the money! I’ll be taking the family elsewhere next time!

Ridiculous queue lengths.... Rides constantly break down..... Priority to fast pass at the expense of non fast pass......no indication of queue lengths (apart from Sik which said 5mins and it was more like an hour). Forty quid each for three rides..... Terrible.

Visited 29/07/2022 The Zoo was upsetting! Large ((wild)) animals like Cheetahs, Tigers, Lions live in tiny enclosures. Heartbreaking that they're saved from extinction to live in the torture of 'money-making' captivity!

Would recommend Flamingo Land 100 per cent, we’ve been coming for 30 years and always loved it. Last year when we came we weren’t happy with it, nothing open etc and food places weren’t great. However this year, it’s back with a bang, Chinese is lush, gourmet chicken boxes are lush and the hot dogs are amazing. Definitely upped there game! The new ride is amazing, hardly any queues for the rides. We’ve had an amazing weekend

We just had two weeks here, kids loved it,
My only complaint is that a lot of rides kept breaking down or weren’t on, my older kids were desperately wanting to go on flip flop but it was off the whole two weeks, they need to put more money into fixing the rides, or employ more staff so that all the rides were running.
Most of the staff were excellent however manager of diner was very rude!!!

Next to nothing was open. Hardly any restaurant outlets and nothing after 5pm. The email says 4pm but in person we were told 5pm. They said they would call as soon as the room was ready and they didn’t. It was booked for 3 nights and we had no toilet paper between 4 of us. The shop shut at 6 giving us an hour to realise and buy some. We didn’t realise until gone 8 after we had gotten Chinese from the 1 of 2 only food stalls open. Coincidentally 4 hours later all of us became really unwell. Then people leaving caravans started screaming and making so much noise at 11:30pm which is just what you want when you’re throwing your guts up.

I came home on the first night. I was so unwell I haven’t picked my phone up since I left. This review is the first thing Iv managed to do. No toilet paper. No soap. No cold running water. Jelly beans, lipstick and balls, under our bed. Absolutely shocking for £800+. Never again. Ever. No welcome pack either with information. Probably because they have nothing to offer. Staff as useful as a wet paper bag.

Went last week, absolute waste of money. No hot food or drink available at any of the food outlets. Many rides closed due to 'maintenance' apparently. Left early. Have complained and received no response from them at all. The reviews speak for themselves with 83% of people not returning!

Exciting yay

Just back from 4 days here with 4, 7, 9 & 13 year olds. All had a great time. Yes some rides were broken but back on asap. Queuing time was good for the small rides. Staff on rides friendly but lacking in customer service in the food outlets (please give them sime proper training for dealing with lots of people at a time). Pool & campsite nice with security around.

Flamingo land offers an opportunity to wander down memory lane and be filled with nostalgia, they have some amazing rides and a selection for all the family, on top of that the Zoo is wonderful they are passionate about supporting animals in the wild there are information boards that all ages can engage in and understand which offers a great opportunity to educate whilst having fun, the animals are well kept, clean and as the staff say they are here to live not entertain so of you don't see them on your visit that's because they choose not to be looked at, it's a million miles away from some of the zoo's in the world where entertainment is the only thing that matters, they also are part of a very ethical breeding program which is lovely to know,
The rides are thrilling and in my view as good if not better than some of the other thrmeparks that get alot of the attention, queues are small, food is very reasonably prices for a themepark and a good variety too, if your stopping on the resort the supermarket is very good value and the swimming pool is amazing u won't be disappointed,
The cream of the crop at flamingo land though has to be the staff I haven't come across staff as friendly welcoming and accomodating at any other park, it's lovely and clean and although I'm sure there's maintenance to be caught up on due to the impact of covid this isn't felt as a visitor, there is also some adaptions that could be considered to tighten up the accessiblity offer but again I'm sure this will be being considered as they are constantly developing things I would like to see the app offering accessibility information and a ride access pass that's available virtually maybe but what they do offer is wonderful understanding staff with the right ethos and that's worth more than anything

Thank you flamingo land for a all round amazing holiday ❤️

After coming through what was a very hard Covid period and a set of management that probably shouldn’t have been appointed in the first place, I must say that the park is starting to take shape and is moving in the right direction to get black to pre-Covid times..!! The entertainment is still to a high standard, the park is being cleaned 🧹 every day by a great maintenance team and the updates to certain areas of the park are looking great..!! (More to come including the new ride..!!) always room for improvement in a park this size but I’m glad the future is looking bright, well done to all involved from the top management to the tea boy at the bottom…!!! 🙌🏻🙌🏻🙌🏻

Very clean, friendly staff, zoo is excellent and animal enclosures very well thought out and spacious. Ride queue times were adequate. Would have been 5 stars but for a few rides not being on. We will be back.

Absolutely disgusting. £120 for 2 adults and 2 Kids. Only a hand full of rides open. Kids really disappointed.
Never again. Don’t go, you will be disappointed.

If there was a zero in the star ratings I would of give it. My younger years where spent in flamingo land with my mum dad an family an I can honestly say back then it was amazing ther. 30 years later and I thought why not book flamingo land for my kids, worst mistake I ever could of made. When booking with flamingo land for a half term week break back in February that cost me 995.00. I asked on the telephone if everything would be open, I was reassured everything would be. We got there kids where bored, fair closed except one ride, food courts where closed everyday, we where having to drive to the nearest towns to go out for food and drinks. Club was open of a night and my two 17 year old and 8 year old where followed around the arcade. When we sat in the club we where watched constantly. I spoke to reception over the matter who where rude and not one bit helpful, however after a few complaints that I made. I decided to stay in the caravan most of the time I was there. My three children decided to go the club one night and I got a call saying we have been barred the door staff are saying that I had given them alcohol drinks when I wasn’t even out at the night in question: I went around to the club to see what was going on, only to be met by 5 door men and the head of security Jason. I have never ever in my life came across horrible bullying people in my life. They where rude to me and rude to my children. I explained I hadn’t gave my 17 year old drinks and that they should check the cctv to which they wouldn’t and because I stood my ground and tried to protest this stupidity they told me I had till 10am the nxt morning to get off the site, this was Wednesday and my holiday was booked till Saturday. I left as I didn’t want to be there any longer and I would never go there again, even if someone else paid for me to go. The staff and management are all bully’s. Grown ass men being aggressive toward a woman and children on there holiday is shocking. Flamingo land sort your staff out yous are a disgrace. I have sent emails I have made calls because I wanted my money back. They accused me of something I never done and they could of checked that with the cctv but they refused to. I wonder why?? They had it in for us from day one. I want my money back. We basically paid to sit in a caravan. Absolute shocking. Don’t book there because nxt time it might just be you and your family they do this too. It’s a police matter now and I have been intouch with the press. I will never leave this until it’s sorted. I had to book butlins for the remainder of are holiday as my little girl was so upset, but I can honestly say we had the best time there and my only regret is that I never booked there in the first place. Jason and his staff where even banging and shouting outside my caravan door when I went home with my children. They tried to intimidate me and my family. I tried to reason with Jason the next day to no avail. I don’t no how he sleeps at night. He even went as far to call me a bad mother because I had a few drinks in my caravan, erm am sure I was supposed to be on holiday? How dare he? He doesn’t even no me. So there you go folks that’s what happens when you book with flamingo land

I absolutely horrified at todays visit. 45 minutes and £60 down the drain. Took us 3 hours to get to a empty park, nothing but work and maintenance, a handful of animals to see and 3 rides in the muddy duck farm area, for rides for the children who come for free. Nothing for the paying children, no food outlets except a cafe at the entrance, no customer services, took 6 staff to send me in different directions to speak to somebody. When I got sent to the security lodge, I was met with the most rude and bitter attitude by the lady, absolutely no help whatsoever just backchat at me having to complain in front of my children. Feel like I have been scammed. MANAGEMENT “too busy” to come and speak to me, absolutely disgusting my kids were heartbroken. I expect you to reply with my email ASAP. absolute scam.

DO NOT WASTE YOUR MONEY