Flexa Avis 31

Absolutely useless - payment reminders / threats about cancelling every month because their systems are useless. It's not hard

Poor service. Intermittent broadband only for past few days, now none for six hours.

What has gone wrong with Flexa? Used to be dependable.

Tried to terminate our contracts, since customer service didn't respond at all on one of our service requests. Took 4 months; 4 visits and multiple emails to finally close all contracts. Administration is really a mess

No cogen el teléfono y si lo cogen dicen que te llamarán incluso para dudas tontas como saber si te cobran el mes por adelantado o al final. Sobra decir que luego no te llaman.
El servicio es una basura, muy inestable y llega menos de la mitad de la velocidad contratada incluso usando cable (no wifi).
Le ponen contraseña al router para que no puedas modificar los parámetros (y conseguir que funcione mejor) y no te la dan aunque llames (te dicen que te llamarán y no lo hacen nunca.

Unos sin vergüenzas, impresentables, que no dan el servicio que has contratado con ellos. No cogen el teléfono y luego reclaman algo una vez te das de baja. Cuidadito con esta empresa y con contratar sus servicios.

We ended our contract in November and was taken over by the landlord again but they still took a payment from my account for December. They said they would refund it but never have. I have been into the office in La Zenia, emailed, messaged and called. Still no refund. Don't trust them.

Internet was OK but we have better where we are now with no outages.

I have been using Flexa for several years for Internet and TV in our holiday home in Spain. The customer service has always been first class, the TV and Internet services are perfect, their prices are reasonable. I will continue to use Flexa and would recommend them to anyone who has a holiday home in Spain, that need TV and Internet

Flexa have always been very helpful and I can contact them by phone or email and always answer as long as between office hours of 09.00 to 20.30 Mondays to Fridays. I live in UK and pay by Card every month. The only thing is I receive their bill via email around 3rd of the month and need to ring them to pay bill. On occasions I have forgotten and they have cut me off and had to ring to reconnect but if they only sent an email reminder out a few days before cutting the power off so If I have overlooked payment then I can go ahead and pay before I am disconnected. I do get such a service from my Electric Supplier and other companies I have bills from. But apart from that Flexa are really good compared to our last supplier Telecable. I think Flexa get a Bad rap undeserved from customers.

Flexa siempre ha sido muy servicial y puedo contactarlos por teléfono o correo electrónico y siempre responden siempre que sea entre las 09:00 y las 20:30 horas de lunes a viernes. Vivo en el Reino Unido y pago con tarjeta todos los meses. El único problema es que recibo su factura por correo electrónico alrededor del tercer día del mes y tengo que llamarlos para pagarla. En ocasiones me he olvidado y me han cortado el suministro y he tenido que llamar para volver a conectarme, pero si solo enviaran un recordatorio por correo electrónico unos días antes de cortar el suministro eléctrico, si me he olvidado de pagar, puedo seguir adelante y pagar antes de que me desconecten. Recibo este tipo de servicio de mi proveedor eléctrico y otras empresas de las que tengo facturas. Pero aparte de eso, Flexa es realmente buena en comparación con nuestro último proveedor, Telecable. Creo que Flexa tiene una mala reputación inmerecida de los clientes.

INTERNET LENTO, WIFI PÉSIMO A 10 METROS YA NO HAY COBERTURA, TELEVISIÓN FALLOS CONSTANTES DE CONEXIÓN. DESEANDO QUE HAYA ALGÚN OPERADOR MÁS EFECTIVO, MIENTRAS TANTO, A AGUANTARNOS, ESTOY EN ZONA (LOS NAREJOS) MURCIA, Y NO HAY OTROS QUE AL MENOS DEN 600Mb POR FIBRA.

Rubbish service. It is less than half the speed I am paying for. I never get the promised call back when I complain, Many T,V, channels do not work, and some have no sound. My landline telephone did not always work, and when it did I received stupid calls from Flex.
I have been waiting a few days now for a call back about my latest complaint, I am not holding my breath, I feel sorry for the front line staff in the local office, I would hate to be employed buy a company with executives who just do not care about there clients. My Client Number is S02972 Contract 86297279.

llevo tres llamadas, despues de escuchar que se ponen en contacto me cuelgan. Voy a terminar por cambiar de compañía

Llamas al teléfono y después de tragarte una introducción cansina, te dejan esperando un buen rato para después acabar la llamada sin respuesta.
Patético y denunciable. ¿como pueden dar autorización a semejante "empresa" para que se cachondee de los clientes?

This company has continually let us down. Now they have removed uk tv channels previously on the Perseo app. Called in their office to see what to do to replace and was met with the rudest unhelpful lady that I have ever met. Hannah she was and told me to go away and do what I want and threw my passport across the desk to me. I understand from her colleagues that she always behaves like this.

Aún sigo esperando que me llame el servicio técnico!!
Contrato por días internet y lo pago por adelantado y no tengo internet ningún día... Me parece una estafa!!

Ha sido absorbida por otra empresa. Es barato el servicio, pero han agotado el nicho. No hay servicio al cliente, ni contacto con servicio técnico. Sólo una centralita con personas voluntariosas . Trabajan por días y a los fijos los maltratan porque no les hacen caso. Movistar ya conoce esto y ya está poniendo fibra óptica. Movistar tenía un servicio pésimo y Flexa aprovechó la conurbación de 700.000 habitantes de la costa. Parece que poniendo fibra recuperará la clientela. El servicio de z telefónica deja mucho que desear pero comparado con Flexa ya te digo

El servicio de activación por días de internet deja mucho que desear,llamo por la tarde y pasadas 15 horas sigo sin contestación,es la segunda vez que me ocurre.

I have been with Flexa a few years, having an English TV package. I bought their Perseo Android box and paid for the full year in advance for broadband and TV. I have been having issues with a number of English channels last year and again this year for a few months now. They have not sorted the issues after several emails and 2 visits to their shop on La Zenia. They now tell me they don't use Perseo and I need to buy another box for 90euro!!! but say they will get their technicians to sort the problem. Still not sorted months later. In fact they have made it worse!!!
AWFUL 😖

Op 4 maanden tijd 4 keer geen internet. Nu weer een week geen internet. Geen gevolg. Men reageert niet men belt niet terug. Als je hier internet neemt vraagt men om problemen. Ik ga volgende week naar Spanje en zeg mijn abonnement op

Last Thursday May 2nd 2024 one of your Flexa workers had accessed my property without my permission, because I was not at home. He must have climbed over the wall and then dug a deep hole in my garden to establish a fiber internet connection for a neighboring house. By doing that it cut out and disconnected my internet. The image I show you is self-explanatory. I called Flexa several times on Thursday and Friday and left email message with picture to show the damage done but without any response. I just want to have my fibre internet fixed urgently and expect an apology for intruding my property without my consent.
M. De Zwart

Servicio técnico nulo,atención al cliente horrenda y permanentes fallos en la red,días sin internet