Flick Avis 

Please be very careful when you pick any subscription plans , when you sign up any of their subscription plans there is a contract of 12 months which I was was not made aware at the time is signing up , on call representative didn't informed me anything about contact and nor I received any welcome pack advising contract terms and conditions, when I asked to cancel the plan I was told I had to pay the whole year , which is absurd , you can't charge me for the services you are not providing for the months being cancelled, so for my gold package even if I used only 1 months I have been told that I will have to pay full amount of roughly 800$ to cover all remaining months , this is just absurd amount of money being charged for no reasons .

Similar to most of the other reviews here, customer service is appalling. Been on the monthly payment plan for a few years. Results from general insect spray has been varied. Time came round to re-charge our termite protection system. Got a cheaper quote from another provider.

When I told Flick about the cheaper quote, I got a similar email to others where they try to scare you into staying by saying your warranty will be invalid if you go with another provider, no one else is accredited to refill the system and claim to be the most cost effective service on the market (they're not..).

We previously were told that they would not provide us a warranty anyway as we were a mid terrace building and the system was not applied around the entire exterior of the building. I questioned this and they just stopped responding. emailed a second time... no response... emailed a 3rd time and they ignored my question and again gave the stock standard reply again that our warranty would be invalid if we went with another provider. I then emailed a 4th time and asked the specific question yet again if they were providing us a warranty and highlighted the comments we were previously told about being a mid terrace house... and again no reply. Clearly they don't want to commit to whether they would honour a warranty but want to use the warranty threat to scare customers into staying with them.

Ironically, they are replying to all the negative reviews here about the poor customer service and lack of contact... by pretending to be concerned and interested and telling the complainants to email them. If only they would actually respond...

Save yourself the time and hassle.. go with someone else.

The technician Mr Jake Hines is polile, friendly and helpful. He came just at the appointment time and finished his job quick in a professional way.

Flick - took cash payment and never gave receipt.
Flick - accounts can’t find the cash and called me and did recording.
Flick – short expired of chemicals and pests all returned within one and half month.
Flick - worker missed spray the half area of house, recall, then missed the third area of house.
Flick – sent me emails to collect payment again a month ago.
Flick – sent emails showed they found my cash payment and said my file was closed with solved a week ago.
Flick – sent me email and chase me to pay again today.
I can’t sleep and booked with neurologist, MRI and CT for brain.
Who can help me please?!

Have had on going pest issues since March when Flick came to visit including a plug in monitor. Put me on a monthly pest maintenance plan and cost. Called them up again as problems reoccurring and when another technician came no records kept by them of issues or what specifically had been done. It’s now 29 June and issues outstanding and yet another called made. No follow up by them to see if the issues had been dealt with what was dissatisfied customer. All talk, no action, wouldn’t recommend at all

Greg from Flick was an absolute pleasure to deal with. He was extremely knowledgeable and thorough with the pest control. We have the monthly subscription which is great value for us. Definitely recommend Flick and thank you Greg!!!!

Fear pushing & money grabbing. Don’t give your money to these cheats
Your warranty is maintained if you go with someone else

Terrible service, online booking service does not work but they don’t inform you of this. They take the monthly payments but don’t follow up for annual Inspections. Phone calls are never returned or your left hanging on the phone for ages. Promises to return calls never happen and then met with oh yes I was going to ….. trying to book a pest inspection is a nightmare. Disgraceful service needs reporting to consumer watch dog.

So dissappointed with Flick,
I own a new duplex (both sides) and my builder put the Flickguard system in the property. At that time Flickguard treated the property as one property

Later I subdivided the property into 2. That meant a line was drawn down the middle of the building on a plan. It didn’t change the property what-so-ever. It is still the same size property, it is still one building, and it is still the size of a small house 280sqm. There is still one owner for all the property

I recently obtained quote from Flick for a termite inspection and pest spray, however Flick want to charge for two properties. What a rort!

The cost is excessive and unreasonable

I called Flick and tried to reason with them to no avail

I read all the bad reviews of Flick and decided to email Flick on the info flick email as they request in their responses to other negative reviews and I hoped a Manager with some commonsense would respond, however no-one at Flick ever got back to me.
It’s just disgraceful.
Flick won’t warrant the Flickguard system if I go elsewhere. It’s a captured market and a rort.

Appalling customer service

Subscription based payment plan is a scam. They sign you up forever and don’t call to schedule a yearly appointment

Liars and conmen. Hired to deal with a cockroach problem. The service provided made absolutely no difference. Failed to attend follow up appointment. Failed to respond to several enquiries. They refused to honour the warranty on original service. Demanded extensive further payments not mentioned in original quote.

Shame I can't give them a "0"
No Customers Service, let your fingers do the walking. Get other quotes it will save you money!
After reading our negative post regarding our experience and lack of customer service Flick sent us their generic email asking us to forward more information, we sent all the information needed.
I’m now lost for words on how this company treats loyal customers of over twenty years and clearly there's no communication between the staff members so what was the point of them asking us for the information?
On Friday 19th January around 11.34am whilst I was at work, I received a call from one of their staff members to remind me that my service is due.
I thought she was calling to apologise for our recent experience but instead she began to tell me how the price had gone up and again when I tried to explain asking why she was calling me given the lack of services I have received thus far. I asked her why it was so expensive she said that the price had gone up and again I told her about the quote I had received.
She then asked me to hold the line, this guy then got on the phone he again began to tell me my service was due and that the quote had expired I told him there was no expiry date on the quote and he said the price would be $385.00 for the inspection and $800.00 for the termite chemical solution.
I tried to seek more clarification from him and again, like the previous Manager before it was a waste of time, I'm wondering if this is how FLICK asks its managers to treat customers.
I understand there might have been a price increase however I’m sure Flick would be buying in bulk and could pass some of the savings on to their customers but instead they continue to target the vulnerable and loyal customers.
I'm very upset and angry about this whole experience I sent them an email about it and to date received nothing......Flick DON'T bother pretending that you care about your customers when you read negative posts as clearly you don't care!!!!
I have since had the work done at half the price Flick were going to charge me.
WOULD NEVER RECOMMEND FLICK!!!
Do your homework and get other quotes, you'll be glad you did.
PS Remember the best form of advertising is word of mouth.
Like I said before in my first Review - you can Flick Off Flick!!!
Thanks for nothing!

On Sat 13.01.2024 I booked for a Gold complete control, planned to be carried out on Wed17.01.2024 to my house.
They said it is to be paid by direct debit $77.98 monthly and deducted the first month amount on 14.01.2024.

Then I called them to cancel due to rain. They said that I would NOT get the money back, even if I cancelled it? Is it a fair rule?

For the first time we got our residential property serviced by Flick for ants, spiders and cockroaches on 15th Oct 2023. Within two months there were ants and spider activities within a metre from the property. I contacted the Flick service department on 19th Dec 2023. Despite I was promised that someone will get back to me regarding booking a re-spray of our property I did not hear from Flick. Then, I contacted Flick again on 4th January 2024. To my astonishment today I was informed that their outdoor treatment does not cover any warranty.

In the past we have had our property treated for ants, spiders and cockroaches for over twenty-five years by Rentokil their outdoor treatment and indoor treatment was always effective for a minimum of twelve months. If the ants and spiders returned outdoors within three months mostly due to rain, they always came and resprayed our property without any additional cost. It appears it was a costly mistake going with Flick a company with inferior service quality. A lesson learned.

Sunshine Coast Qld, Took over a local business and did not attend my premises from handover in March 23, have always attended monthly & invoiced following day, sent me 3 invoices, I received Friday 23 June 2023, 5 business days before end of financial year with a debt collection threat, when I questioned it and asked for evidence they had in fact attended my property as per the contract and copies of emails where these months of invoices were sent previously to me, I was contacted by phone by the Branch Manager who would not listen to me, had no interest in providing evidence when I said I was happy to pay when I received the evidence, was condescending & stated he was happy to take me straight to collection as they are a multi million dollar company, intimidation. Steer Clear !

Nothing went wrong with the service except after taking up their offer of monthly payment and being assured that this would be the end of it, they continued to deduct a higher amount and despite many phone calls have refused to refund 2 of the falsely deducted payments. Not happy

Evan was very thorough and professional. He took the time to explain how the pesticides work. He was also very patient with me while I tried to juggle organising clearing the backyard with dog toys and putting my dog away and my 6 month old daughter.

I have been with this company for a couple of years now and have never had trouble with spiders, bugs etc entering the home.

Thank you Evan and Flick.

This is the second negative review I have left for Flick in the hope that one day they may actually be able to resolve the incorrect charges that they repeatedly send me with payment demands, which were created by them AFTER my contract ended. I have had multiple emails from different departments of Flick promising a resolution but no actual end to this problem which has been ongoing now for 7 months. The company is very poorly organized and cannot process simple requests. I would never deal with Flick again based on this experience, too much hassle.

This organization is terrible with handling customer complaints and refuses to re-imburse the money already paid.

This is fraud organizatin in my personal opnion based my my experiences

Didnt use the service.

Recieved a cold call and then an email, not sure where they got any of the information from.

I'm on the do not call register.

Emailed them back and told them not to contact me I wont use any company that cold calls.

Next day started receiving emails with promotional material

If they cant listen at the early stages they arent going to care later on.