Floor Mats UK Avis 

As all the reviews below. Never received the goods. Now raised a dispute with PayPal. Wish I’d read here first...
DO NOT USE THIS COMPANY. Google should ban them from their search too.

I ordered a £90 floor mat from these guys and it didnt arrive for more than 6 weeks despite having an estimate that it would arrive in days. I stupidly didn't look at these reviews before purchasing, so realised my mistake in giving these people money and tried to cancel the order.

No one responded to my emails, and no one picked up the phone. After another week I got a response to an email saying I could have 15% back as they'd already sent it. I wasn't having that so disputed it through PayPal and got all of it back.

Do not under any circumstances give these people your money. The product is clearly terrible judging from these other reviews and the customer service is just bad. How they are still being allowed to operate is beyond me.

Bought a mat for my home office floor almost a year ago. It was fine for a few months then it cracked under the weight of a normal five wheeled office chair. The crack got worse so I emailed them but got no reply. A second email also got not reply. The cracks just got bigger. Their product is of an appalling standard as is their customer service. I can see now that my experience of this company is not unique. The fact that they can continue to sell to the public is worrying and I would hope that Trading Standards would be taking a look at them. Do not buy from them under any circumstances.

Worst customer service I have ever encountered. No replies to emails or calls for nearly 2 months. I bought a carpet rug which got shattered into pieces within just a couple of months of use and they never replied to any of my queried

Should have checked here before ordering. Ordered the item and then received an email saying I would have to wait 2-3 days for despatch when they would email me again and then 3-4 days afterwards for actual delivery.

That was 9 days ago. No despatch. No product. No reply to email asking what's happening.

UPDATE: Had a reply saying they could not issue a refund as "your order has been processed and it is unfortunately not possible to cancel the order".
So I replied asking "If it's processed, when is it going to be despatched?". Deafening silence in response.
Do not give your money to these scammers. Terrible customer service. Now having to chase credit card company for full refund.

Its not worth my time going into details but if you are doing some research before purchasing all I can say is don't. Keep away and use a decent supplier.

Wish I had read reviews on Trustpilot prior to ordering a mat from this company, rather than the curated 5* reviews on their own website (now there's a lesson learned - adding a 1* review to their website meant it gets "submitted for moderation", somehow only 5* and the odd 4* review actually appear on the site though, funny that). As per several others' experiences, mat was low quality and progressively cracked more and more from within less than a month of use. What takes the cake however is the complete lack of customer service - filling out the online contact us form gets zero response and trying to call them gets you put on hold for about 6 minutes before the line disconnects you citing "no one available or outside office hours" (on weekday daytime). Impossible to get a complaint heard - once they've sold you their shoddy goods they have no interest in ever hearing from you again.

EDIT: to the other reviewers this month (I count 24 reviews in March, each and every one 1* and all with the same issue!!) and comments indicating this business is probably trading illegally -- please don't just stop at a 1* Trustpilot review but also do your civic duty and report this business to Citizens advice bureau - I can't post links here but google "Report to trading standards" and you'll find where, it's an online form (I have already done this)

Shame there isn't a zero stars option for this appalling company. I bought a mat to go beneath an office chair which lasted all of 2 months before cracking. I was offered 16% off a the PURCHASE of a new mat??!! How do they get away with it?

Terrible customer experience. One week after ordering a floor mat I chased for an update via email as no confirmation of shipping or tracking detail was received. It appears they outsource their customer services to a desk in Europe which has little connection with the UK based operation, as I received a very bland response. After three more days I chased again, and was told they were looking into it with their courier. I then had to chase again two days later, and the response was that they would ship another item. The following week I chased for an update, and apparently their courier tried to deliver but no one answered despite being in all day. No note was left and other couriers have been delivering with no issues during all this time. Perhaps the issue is with my local Parcel force, but the lack of ownership from the customer service team was shocking. They even passed me the courier contact details and asked me to sort it with them directly, instead of sorting their own issue themselves. Absolutely shocking, have asked for a refund and await a response. Avoid!!!

06/04/2021 update - the original order shipped 12/03/2021 finally showed up. The packaging was absolutely shocking, the floor mat was covered on both sides with an old cardboard box and only taped on one end so I'm amazed the product isn't damaged or hasn't slid out. I've closed my case with PayPal, but leaving this review up to hopefully stop others from experiencing this headache.

Well . wish I'd seen this before my order. Ordered 5th March, claimed couldn't understand why delivery company hadn't received the item. Weeks of infrequent emails later and apparently they've redispached but the tracking number doesn't work. Not holding out hope and going to credit card company and PayPal for a hopeful refund.

Avoid like the plague! Terrible products and even worse customer service. Had to obtain a refund by contacting my bank.

Your Order # F300059203
Placed on 15 Mar 2021, 10:12:54

Pro Mat £72

Today is 25 March, no sign of delivery despite assurances that the courier is being contacted.

Ordered 1st march still not arrived even though I've contacted companpy several times and they keep telling me its dispatched. I asked to cancel order apparently couldn't do that as dispatched but offered 15% off something I didn't have so I didn't except. I have now opened a case through paypal and hoping I will get my money back. People can't afford to just throw £44 down the drain this company deserves to go out of business and I don't say that lightly

A disgraceful company. The product arrived faulty. Asked for a refund or replacement. Replacement not offered. Advised I had to send the damaged product back to Germany at own cost despite it not being fit for purpose. I have a heart condition and am high risk. I offered other suggestions for returning but they refused and insisted I put my life at risk to return a clearly damaged product. I WILL NEVER USE THIS COMPANY AGAIN AND AM REPORTING THEM TO TRADING STANDARDS

I purchased a pro chair mat for carpet floors which was detailed as crack resistant. Within 2 months it had cracked and a month later was close to falling apart. As with other reviewers the company offered a 16% refund, then a 23% one but would only provide a full refund if I sent the item to Germany and paid for the delivery cost myself. I eventually accepted the refund and am now going through the credit card dispute process and will also raise this with Trading Standards.

Also, I wrote a review on their website but this never made it on to the website. Don't trust the reviews they post on there!!!

I wish I could give this company ZERO stars.
People please, I beg of you, pay attention to what I and many others are writing.
This company is a SCAM.
I bought what was meant to be a vey expensive floor mat, within 2 weeks it had cracked and fallen apart.
When I contacted them to return it they wouldn't let me return it to the mystery London address but insisted I return it to the German address. This of course would be a waste of time as it costs more than the mat itself to post it back to Germany and they insist they you foot the bill for postage and this is what the company relies on.
I reported them to my credit card company who did give me my money back but at their own expense.
Don't be fooled by the fancy website. Steer well clear of this fraudulent company.
I have followed te advice of Brian Crone whose review is a few below mine and reported them to the necessary authorities hoping they will do something about this.

I plced my order on 9th March and still waiting for the item. Person from customer service is claiming that he is chasing parcelforce but gives me no updates. I asked today to cancel the purchase as i am not willing to wait any longer. I can now see that i am not the only one struggling.

Do not buy from this company. The mat will crack, and you will be asked to ship the product back to Germany at your own cost. It is obviously a ploy so that you "just leave it" and be out of pocket. Avoid avoid avoid!

Like many others here I have been conned by this company. I bought two mats and after chasing several time they eventually arrived (lost in transit apparently). 3 weeks later and the mat has split in several places and is on the verge of being useless already. They are responding to emails but after the derisory 16% refund offered was refused they say my only option is to return to Germany for a refund and that they won't pay for the return postage. I will be following the advice of the reviewer below me and reporting them to all the authorities in the hope others don't have to suffer the same fate. BTW - The packing for the delivery was awful, I wonder if that's done on purpose so they get lost and they can claim from the carriers insurance in order to try and offload the product that is obviously not fit for purpose.

Like hundreds of others, I have been scammed by this company. I have reported them to the authorities, and I urge you to do the same in the hope that we can prevent others being scammed.

These are the organisations I have reported them to:
- www.
actionfraud.police.uk
- email Which on: scamwatch
@which.co.uk
- Trading Standards, this is now done by contacting Citizens Advice Consumer Service at www.
citizensadvice.org.uk

All three organisations will acknowledged your complaint. Hopefully, the more people that report them, the more likely we are to get a positive outcome and prevent others being scammed.