Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Ovidiu was absolutely amazing! Very professional photography and his drone work is amazing. Nice friendly person and showed respect for our property. Highly recommend for superb photography and... Voir plus

Noté 5 sur 5 étoiles

We were really pleased with the photography service we received from Jodie when she came to take photos of our house. She is a lovely lady and very professional at her job. We have no hesitation in re... Voir plus

Noté 5 sur 5 étoiles

His professionalism and from the way he arranged things to make good the photos. He was punctual and provided a good service. I will recommend him to friends and family.

Noté 5 sur 5 étoiles

I was visited by Memish today on behalf of FocalAgent . I found Memish very polite turned up on time , talked us through the whole process of what he was going to do and how long it would take , a ver... Voir plus

À propos de l'entreprise

  1. Service de photographie
  2. Photographe aérien
  3. Photographe

Écrit par l'entreprise

5* rated property photography and visual content that helps your property stand out online. We’re the UK’s leading online marketplace delivering amazing value visual content for agents who want to stand out, win more instructions, sell / let more properties and get the best price for their clients. When a property has a FocalAgent marketing pack, it is: 39.4% MORE LIKELY TO COMPLETE: 1.63% HIGHER SELLING PRICE: Data from the whole of 2022 including 2,331,408 properties. Data compiled and externally verified by Twentyci


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

402 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Paul was amazing

Paul was lovely! He came to take some house photos for my letting agency, I haven’t seen the photos yet but he was a lovely man, very kind and chatty.

He made it a lovely experience

9 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Good service

Antony was friendly, professional & easy going. He helped to make taking photos my house sale a relaxed experience - I was a bit nervous about the whole thing!

7 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Really Professional & Polite Service

We received excellent service today from our photographer, Paul, who visited us in order to take photos of our property, on behalf of our Estate Agent. Paul was really courteous and considerate.

5 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Not Good

Lucas came and only had to take 2 outdoor photos of my house, and the floor plan was handed to him he only had to make a few alterations to it. When he was leaving I asked when he would send over the photos and floor plan and he said it would be done that evening. When they weren't sent by the following afternoon, I messaged him and called him, asking to get in touch. He didn't. So I did a live chat later that afternoon on focal Agent with Hasfa, who informed me Lucas hadn't sent anything through, and that he would chase it. It is now the end of the day and still nothing. Hense the one star I'm giving.
Since writing this review Tom got in touch and sorted things. I would give him 5 stars for responding to the review and sorting it so promptly.

4 mars 2026
Avis spontané
Logo de FocalAgent Ltd

Réponse de FocalAgent Ltd

Hi Karen, thank you for sharing the review and I'm very sorry to hear about your experience. We take such feedback seriously and will act on it immediately. One thing that is worth mentioning is that once we have taken the photos on site, they then need to get edited and checked before being sent to your estate agent. To help us find your order, please could you kindly email me your order reference or address on tom.claridge@focalagent.com and I will personally look into it for you. Thank you so much and I look forward to helping you put this right. We pride ourselves on great customer service and I hope to hear back from you so we can look into this in more detail for you. Thank you.
Tom Claridge, COO & co-founder

Noté 1 sur 5 étoiles

Shocking photographer and customer service

I’m extremely disappointed with the service I received from Matt. During the property photos, he moved items around “to improve the shot” but then left them in completely inappropriate places, which actually made the photos look worse. For example, he removed the toilet roll from the bathroom to make that photo look better, but then left it visible in a bedroom photo.

When I asked for this to be edited, I was told it was my estate agent’s problem and that he had “done his job”. I don’t think it’s unreasonable to expect basic attention to detail when marketing a home.

He then texted me at 8:50pm. I called at 9pm to discuss the issue properly and was told I was “harassing” him and was even called “pathetic” for wanting the photos of my home to be right. During the conversation about customer service, he also asked what I did for a job, which was completely irrelevant and unprofessional.

I would not recommend based on my experience. Professionalism and basic customer service were seriously lacking.

28 février 2026
Avis spontané
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Réponse de FocalAgent Ltd

Hi Georgia, thank you for sharing the review and I'm very sorry to hear about your experience. We take such feedback seriously and will act on it immediately. To help us find your order, please could you kindly email me your order reference or address on tom.claridge@focalagent.com and I will personally look into it for you. Thank you so much and I look forward to helping you put this right. We pride ourselves on great customer service and I hope to hear back from you so we can look into this in more detail for you. Thank you.
Tom Claridge, COO & co-founder

Noté 5 sur 5 étoiles

Selling House

The photographer was friendly, respectful of the property he was photographing and very professional.

3 mars 2026
Avis spontané
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Réponse de FocalAgent Ltd

Thanks Fiona, great to hear you had a 5 star experience. We genuinely care about every single one of our customers having a great experience so this means the world to us. Thank you and all the best with the next steps in your property transaction.
Tom Claridge, COO & co-founder

Noté 5 sur 5 étoiles

Very reassuring and professional

Very reassuring and professional. Would definitely recommend.

2 mars 2026
Avis spontané
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Réponse de FocalAgent Ltd

Thanks Gladys, great to hear you had a 5 star experience. We genuinely care about every single one of our customers having a great experience so this means the world to us. Thank you and all the best with the next steps in your property transaction.
Tom Claridge, COO & co-founder

Noté 5 sur 5 étoiles

Gary was on time

Gary was on time. Very professional and the outcome was better than we expected. 5 star service

28 février 2026
Avis spontané
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Réponse de FocalAgent Ltd

Thanks Adam, great to hear you had a 5 star experience. We genuinely care about every single one of our customers having a great experience so this means the world to us. Thank you and all the best with the next steps in your property transaction.
Tom Claridge, COO & co-founder

Noté 5 sur 5 étoiles

Amazing service

Amazing service. David was absolutely brilliant. Highly recommended.

28 février 2026
Avis spontané
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Réponse de FocalAgent Ltd

Thanks Richard, great to hear you had a 5 star experience. We genuinely care about every single one of our customers having a great experience so this means the world to us. Thank you and all the best with the next steps in your property transaction.
Tom Claridge, COO & co-founder

Noté 5 sur 5 étoiles

I had a photographer to take pictures of my property.

I had a photographer,via my estate agent, to take photos and videos of my property. She was extremely professional, friendly and efficient. Based on this experience, I would highly recommend!!

27 février 2026
Avis spontané
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Réponse de FocalAgent Ltd

Thank you Ms Rave, great to hear you had a 5 star experience. We genuinely care about every single one of our customers having a great experience so this means the world to us. Thank you and all the best with the next steps in your property transaction.
Tom Claridge, COO & co-founder

Noté 5 sur 5 étoiles

A Professional Service

Very professional service provided by Robert Taylor an experienced expert with brilliant interpersonal skills. Thank you Robert
Well done all at Focal Agent
👏👏👏👏👏

25 février 2026
Avis spontané
Logo de FocalAgent Ltd

Réponse de FocalAgent Ltd

Thanks Robert, great to hear you had a 5 star experience. We genuinely care about every single one of our customers having a great experience so this means the world to us. Thank you and all the best with the next steps in your property transaction.
Tom Claridge, COO & co-founder

Noté 5 sur 5 étoiles

I was consulted all along the process…

I was consulted all along the process things were explained our photographer was very courteous and pleasant

25 février 2026
Avis spontané
Logo de FocalAgent Ltd

Réponse de FocalAgent Ltd

Thanks Bridget, great to hear you had a 5 star experience. We genuinely care about every single one of our customers having a great experience so this means the world to us. Thank you and all the best with the next steps in your property transaction.
Tom Claridge, COO & co-founder

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