Folio London Avis 

good communication, explained everything well, got replies in good time

Folio Dawes Street/Marson Place:
The main security doors are regularly broken, the upkeep of the building is very poor, there is a homeless man living in our bin room, and previously someone has taken a dump on the carpet on the 5th floor, our parcels stolen, post box was ripped open and several resident's identities were stolen for fake credit cards, the parcel locker was ripped open, and doesn't work properly still, the heating breaks down all the time, and repairs take forever and are of substandard workmanship and it took over a year to deal with anti-social behaviour from skaters outside.

This could all be avoided with security/concierge

Great organisation, always quick to respond to any problems or inquiries.

Agata especially was very accommodating.

I had an excellent experience with Folio . Francis was incredibly supportive, professional, and helpful throughout the entire process. Communication was always prompt and clear, and they went above and beyond to answer my questions and ensure everything ran smoothly. Their guidance made what could have been a stressful experience much easier. I highly recommend them to anyone looking for a reliable and dedicated letting agent. Thank you for all your help and support!

I rented a property through Folio for several years and had a very positive experience throughout my tenancy.

The team was always professional, helpful, and easy to deal with. Any queries or maintenance issues were handled promptly, and communication was clear and efficient. The tenancy process was straightforward from the beginning, and the staff were always courteous and supportive whenever I needed assistance.

I would like to thank the Folio team for their help during my time as a tenant and would not hesitate to recommend them to others looking to rent a property.

Thank you for all your support.

Smooth process and Francis was super helpful guiding us through.

Francis was on hand the entire process and lead me through renting my own property very clearly. He was at the end of the phone for any assistance at all times and ensured everything ran smoothly - can’t thank him enough!

We rented with Folio for six years at the Halo Tower and really enjoyed our time there. Mark was a great contact ensuring that any repairs and issues were seen to promptly and efficiently.

Charlotte was great throughout the process. She made us feel comfortable and guided us with no problems.

Antonia has been super helpful throughout the entire process. She’s been responsive, reassuring, and generally made the experience low stress.

Charlie has been very helpful and very fast at responding to emails

We’ve had a really smooth experience with folio, from the viewing to putting in the offer everyone has been really helpful and it’s been a smooth and quick experience! Charlie in particular has been great, kept us updated as we were completing our references and has been very helpful!

We had a very disappointing experience with Folio London while trying to rent one of their apartments from abroad.

Communication was extremely difficult from the beginning. It was hard to get anyone to answer emails or phone calls, despite us making several international calls at our own expense. When we finally managed to speak to staff, the attitude was unprofessional and dismissive. At one point, we were told that “calling multiple times does not mean you will get the house,” even though we were simply trying to follow up after receiving little to no communication.

We were also told that a viewing would be arranged for the next day, but no confirmation or follow-up was ever sent. Later, during another call, we were informed that the office would not be working over the long weekend (Saturday, Sunday, and Monday). However, on Saturday, we discovered that the apartment had already been rented out.

What frustrated us most was not necessarily losing the apartment, but the lack of transparency, poor communication, and dismissive treatment throughout the process. International applicants already face additional challenges, and we expected a more professional and respectful experience from a housing agency.

excellent property manager!
Our property manager Agata has been amazing, responding to queries promptly and in a very cooperative way. She has always been very willing to help. Her support has been a major reason why our daughter enjoyed her 2 years at Norman Court, Chelmsford so much. Thank you Agata

My colleague and I recently rented a flat managed by Charlotte Goodyear, Lettings Negotiator for Folio London. She was very prompt in answering all queries and would go to great lengths to solve some difficulties we faced during the renting process.

Wendy was so helpful with helping to find a place in Royal Wharf. Moving is so stressful but she made it stress free! Thank you!

Our lettings negotiator Wendy was amazing, all our queries were dealt with quickly and we felt supported throughout, it felt like she was on our side and wanted us to get the property set up almost as much as we did.

Wendy was super responsive and made the process a breeze. We went from visit to lease signed in less than 3 days.

Charlie was very helpful and promptly replied to all my questions and made the process super smooth and fast!

Very nice website, it made things easier.

Have been a been a resident at Amber Court for nine years, I would like express thanks for trying Sharon Taylor my property manager. There has been ups and downs, to be honest more downs than upz. Everything seems ok until you leave, then this organisation becomes a nightmare. It's now been over a month since I left and we're still in dispute over a proportion of my deposit, which they've just ignored, they don't respond to any queries, ignore messages when you call them, you get passed from person to person. The total experience becomes a nightmare. Glad to be rid of them, Notting Hill Genesis is not a very efficient or responsible house in association.