Folio London Avis 

Over the past five years, I have been a tenant of one of this company’s properties and am astounded by the high ratings they have on Trustpilot. It is possible that my experience was influenced by residing in a less affluent area, where I felt a lack of concern from the property management.

Throughout my tenure, the intercom system remained defective, so I had to go up and down for simple deliveries (nice cardio lol :P). Property management often failed to respond to phone calls, emails, and general contact attempts. Furthermore, property managers were changing constantly. Repairs were undertaken in a rushed and subpar manner. Tbh, I would do a better job if the contract hadn’t prevented me from doing so. Even after the repairs, for example, mould patches persisted in the apartment. The apartment itself was constantly cold or hot (lack of proper insulation), and you were hearing everything. The property lacked CCTV, although they say it was working (stolen property from me). Main entrance doors were frequently damaged and never properly fixed.

Whenever I attempted to address these concerns, I had to contact their owners, the Nothing Hill Genesis, to even get a response. Their primary expertise appears to be in increasing rent, shareholder income, and managing late payments. Good for me, I have never missed one because they would probably send the Anti-Terrorist Squad lol :)

And at the end, I had to wait weeks for the return of the deposit because of their mess in communication. Finally, it took one smart person there to finish this in one call. She should be a director in this company.

The only reason I gave 2 stars is because the location itself was lovely. Everything else was questionable.

I would not recommend it unless something changes.

Francis Hargreaves,
is a professional with ability to resolve the issues.
He has got a strong communication with a very friendly approach.
Promptly answers emails and keep me informed .
He provides clear updates .
Highly recommend the service and I really appreciate the service from Francis ..

MARINA ATHANASIADI

They are a scam, be careful with them. They will give you average apt, then at the end will keep your deposits, qnd bill you for decorations and everything else they can take from you. And pay 3x the rent after you leave.

Very appreciative of Folio. Great customer service and would highly recommend. Especially grateful for Kornelia, she was great and always responded quickly and efficiently with any questions or concerns I had.

Great service from both Francis and Charlie. Helped me find the perfect flat and made the process seamless. Thank you again for all your help!

So happy with Sterling Place, after ages trying to speak to agent, I got through to Francis and he helped me get this lovely Studio property.

Thanks Folio your great

Francis was amazing and helped me through the referencing process seemless

Kornelia is the best agent I have ever come across. She communicates so well and is very passionate about her work. Truly grateful for her assistance.The whole process until finally signing the rental agreement was so smooth and professional. Very grateful to the team at large. Keep up the good work.

Francis was very helpful and proficient .
Got the perfect match for our target.
Thank you Folio and thanks Francis

Kornelia was very helpful and quick. She went out of her way to work out of office hours to ensure that we get the nessecary forms and documents in order to apply the same day. Every question that we had were answered accurate and immediately. Overall, very responsive and helpful, I would defenitely recommend.

I have nothing but praises with Folio London, especially with Kornelia who handled our letting process quickly and efficiently. I only had one week left in my previous tenancy and had a series of unfortunate events but Kornelia helped me get the property as soon as possible - a real life saver! Referencing checks was quick as well, it took less than 24hours.

Highly recommend Folio, especially Kornelia!

Kornelia was very attentive and supportive in this process, made my house hunting process very smooth. Thank you!

I had the absolute pleasure of working with Charlie Morton from Folio. From start to finish, Charlie was professional, attentive and genuinely committed to helping me every step of the way. He kept me well informed, answered all of my questions with patience and went above and beyond to make the entire process smooth and stress-free.

His knowledge, communication and dedication truly stand out and it’s clear he really cares about delivering the best outcome for his clients. I highly recommend Charlie to anyone looking for a negotiator who provides outstanding service — he is a real credit to Folio!

Extremely professional and speedy process from contacting Folio regarding a viewing all the way to signing a tenancy agreement! I was impressed with my agent Francis' quick response times to my messages which is rare in estate agency unfortunately! Thanks Folio and big thanks to Francis

After months of searching for properties to move into and being let down by multiple landlords. Charlotte from Folio London came in and saved the day and we moved into our beautiful property just a few weeks later. 10/10 from Charlotte with everything she did for us, I highly recommend folio.

I had a viewing of a flat with Kornelia who was very helpful from the first moment and very supportive with all the documentation. Appreciate the help for renting a flat. Thank you!

Charlie Morton has made our experience of finding our next home the least stressful experience I’ve ever had.
I’ve worked as a head of lettings before, and I can honestly say that Folio has found a good one with Charlie. He’s professional, responsive, and really informative, as well as taking in to account our needs and circumstances. He’s also managed to provide us a home that suits us and where we don’t have to compromise with our cats, and that is a top quality to have in an agent, so Folio have really hit the mark with this standard of estate agency.
If you ever get the chance to rent through Folio, grab it!
Thanks for all your hard work Charlie!

Gemma, Jack, Ronnie, & the Cats

Charlie from Folio was so helpful in making all arrangements for viewing and also revert back on time for queries. Definitely will recommend for smooth and seamless onboarding to anyone looking out to move to new place.

Service was swift and precise. My Letting Negotiator (Wendy.N) was fantastic and she made this supposed to be stressful process easy and I really appreciate the team effort, thank you folio.