Folio London Avis 

I lived at City Park West for three years, and Agata was absolutely amazing as our property manager. She was always responsible, incredibly efficient, and quick to respond. No matter the issue, she handled everything professionally and with genuine care. Truly grateful for all her support!

The experience with Francis was amazing! He let us know about the process, helped as much as he could and we moved in a very short period of time- it was great!

Kornelia has been amazing, thank you for your assistance with securing our new home

Ana

Avoid at all costs – Worst property management company EVER.
A year later and the no hot water issue is still unresolved. Complaints procedure completely ignored – emails and formal complaints go unanswered. My case is now with the Housing Ombudsman. Absolutely disgraceful service from start to finish.

Charlie has been so extremely helpful in helping us find the perfect property. He’s very prompt in replying which has been extremely reassuring throughout the process. Very friendly and chatty, all round, can’t complain :)

After a smooth tenancy setup process (feedback here reviews/682202ce878b413ca072c722), the move-in experience has been quite challenging.

Firstly, Folio contracts various companies and individuals to handle different tasks, and they do not seem to visit or inspect the flat themselves at any stage, including during the inventory check-in conducted by LetCheck.

The main issue has been the condition of the flat upon move-in. During the viewing, the flat was in disarray, which was understandable since the previous tenant was moving out. As a result, it was difficult to assess the true state of the flat. We requested a professional deep clean and repainting of certain walls due to considerable wear and tear, which we were assured would be done.

However, during the inventory check-in, the cleanliness was not satisfactory. It appeared to be just a basic general clean rather than a thorough end-of-tenancy deep clean. While some walls had been touched up with a different colour, once the flat was empty, we could clearly see that all the walls needed a fresh coat of paint. Additionally, the sofa was damaged, which we did not notice during the viewing because it had items on it. I would expect the contractors to notice such issues and address them.

This reflects a broader problem with contracting different "handymen" who perform basic jobs without the care expected of professionals. Folio appears to rely on their word and photos of the completed work without anyone inspecting the property themselves.

Furthermore, many of these issues were noted by the LetCheck inventory representative we spoke to during key handover. However, while he acknowledged the cleanliness problem in person, the report submitted to Folio stated everything was "sort of okay."

Ultimately, the biggest frustration has been the back-and-forth communication with Folio about the discrepancies between what we observed in the flat and what was reported by various contractors. All third parties seem to defend their work and insist they did their job well, while Folio tends to trust their accounts over ours as tenants. This led to a frustrating week of us having to prove the issues, which should not have been our responsibility, wasting our time.

In the end, Folio did address all the issues (except for the cleanliness, even after sending another cleaner) and provided new furniture. However, we did not appreciate their initial bias towards the contractors over the complaining tenants. Communication was prompt during the first few weeks, with replies the same or the next day. However, we later experienced several issues, and response times dropped to between 3 to 7 days.

Really professional and simple-quick system

We had a great experience with Folio. From the initial apartment viewing to finalising the paperwork, everything was handled smoothly and professionally. Our agent, Kornelia, was a pleasure to work with—friendly, responsive, and always straightforward. She addressed all our questions promptly and helped make the entire process stress-free. After moving in, any property issues we raised were quickly resolved. We're really enjoying our new home and would highly recommend Folio, especially Kornelia, to anyone looking for a new place.

From the moment I met Kornelia, I knew I was in good hands. She just got the kind of home I was dreaming of — like she could see the vision I had in my heart before I even fully expressed it. What followed was truly a sunlit, seamless experience.

Kornelia’s attention to detail, her dedication, and the genuine care she puts into her work is something rare. She made the entire process feel easy and completely stress-free, which is no small feat when house hunting!

She’s not just an agent — she’s the kind of professional you dream of working with. Thanks to her, I’m now living in my dream apartment, and I couldn’t be more grateful.

Thank you, Kornelia, for everything.

Kornelia has been very helpful and kept us up to date with how the process is going. Was very open about the flat, the state of it, and what was expected from new tenants. Very friendly

Jekabs from Folio were extremely helpful! Made everything simple and easy, i appreciated the extra effort he put. Highly recommended.

Great communication, quick process of signing/referencing, no issues. Big thanks to Kornelia for being a great agent! Very friendly, communicative and helpful

Calling and setting up the viewing was a matter of a quick call. The viewing was scheduled for within days. I had to call other times and I could always find someone on the other side, including the agent following the flat in question. I was positively impressed that I could arrange a second viewing, when the first could not be completed, due to unforeseen circumstances related to the previous tenant, and while the maintenance was ongoing. The communication was very straightforward as much as the application. The renovation was quick and well-made. I cannot but recommend this agent.

We had a great experience with Jekabs as our letting negotiator. He made the entire viewing process smooth, stress-free, and incredibly efficient. His professionalism and helpful approach really stood out. Highly recommended!

What made my experience was Francis. Reached out to me via direct phone number but quickly realised I was better via WhatsApp, so he quickly made the change!

He made the experience extremely easy and smooth. Managed to get a property sorted in around 3 days. Francis was an incredible help and I wish him all the best in getting a new cabinet!

Charlie provided great service for us and made the whole experience with Folio London enjoyable. We’d recommend Charlie to anyone, thank you so much!

Folio management used to be good but recently with the change of the housing manager the level of service has gone down and it's really disappointing. The communal area cleaning has not been done for the last two months, numerous calls and emails to the housing manager but still not resolved. Rent is increased every year but no property maintenance. So frustrating!!

Francis from Folio was incredibly helpful and responsive throughout the rental process. He was easily accessible and honest about everything we had to know about. He answered all of our questions promptly and made the process smooth and stress free. The referencing process was also clear, quick, and efficient. I would highly recommend working with him and Folio.

I have had a positive experience with Folio through the process of viewing, securing and eventually finalising on a flat in London (which I am still in the process of). Francis, in particular, was incredibly helpful as he promptly responded to all queries I had and was available over the phone during the process of signing the draft contract - which was greatly appreciated as someone moving to live in London for the first time. Overall, a positive and reassuring experience thus far.

Great experience with Folio London thanks to Kornelia and Francis, both super helpful and knowledgeable and allowed for a smooth process for renting.