I made my choice after using a comparison site and a trip round the local phone shops . The deal being offered exactly matched my requirements. I would have given 5 stars but there was an issue with d... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordering was a simple process via their website, though there was a slight hold up as they requested id documentation, for an upgrade. DPD got it to me a day late because they "couldn't find my addr... Voir plus
L'entreprise a répondu
Quick service 😊 which I was very happy! Though a phone shaking about in a biggish box without it being protected by something when paying a lot of money is my only 1star deduction
L'entreprise a répondu
Out of the blue upgrade offer. Nicola was polite and professional throughout the call explaining everything in detail and answering any questions I had. This is the first time I've upgraded my phone t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Entreprise de télécommunications
- Magasin de téléphonie mobile
- Magasin d'électronique
- Fournisseur d'accès Internet
- Opérateur téléphonique
À propos de Fonehouse
Écrit par l'entreprise
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Coordonnées de contact
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, Royaume-Uni
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4,6
Excellent
37 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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All very simple easy and no fuss with…
All very simple easy and no fuss with both order and delivery.
Happy customer.
19 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Michael explained everything to my…
Michael explained everything to my understanding and satisfaction and also assisted me with some information i required before making my decision. It was so easy.
23 mars 2026
Avis spontané
Réponse : Fonehouse
Good Afternoon Aurelius,
We're happy to hear that you had such a positive experience! We appreciate your feedback regarding the clear explanations and assistance you received, making everything easy. Thank you!
If you have any further queries please contact us at hello@fonehouse.co.uk
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Upgrades
Upgraded my phones today with Mackenzie Keen and he has been incredibly helpful. Amazing customer service to get us upgraded quickly and smoothly.
23 mars 2026
Avis spontané
Réponse : Fonehouse
Good Afternoon Vicky,
We're happy to hear that your phone upgrades were quick and smooth. It's great to know that our customer service was so helpful to you. Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Quick and easy process
Quick and easy process. No probs and happy with my new phone.
Thanks
14 mars 2026
Réponse : Fonehouse
Good Afternoon Robert,
We're happy to hear that you found the process quick and easy, and that you are enjoying your new phone. Thanks for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Had a call from Michael Collins from…
Had a call from Michael Collins from Fonehouse in regards to my contract ending and gave me some options on how to proceed. Very informative and helped me choose the right deal next. Thankyou :)
23 mars 2026
Avis spontané
Réponse : Fonehouse
Good Afternoon Rhianne,
We're happy to hear that you found the information helpful and were able to choose the right deal for your needs. We appreciate you taking the time to share your positive experience. Thank you!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Réponse : Fonehouse
Good Afternoon Cristian,
Thanks for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Réponse : Fonehouse
Good Morning Mian,
We appreciate your positive feedback regarding the plan and delivery service. We are so glad you had a great experience with us.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great service received from Antony…
Great service received from Antony Chamberlain, always getting back to me very quickly with updates.
19 mars 2026
Avis spontané
Réponse : Fonehouse
Good Morning Phil,
We're happy to hear that you received great service and quick updates. We appreciate you taking the time to share your positive experience with us.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I called customer service initially and…
I called customer service initially and was politely and professionally dealt with by the assistant. He advised me on what I should do to complete my purchase, I did this on line and within a few hours all was accepted and the phone arrived the next day with the correct delivery instructions from DPD,
18 mars 2026
Réponse : Fonehouse
Good Morning,
We're happy to hear that our assistant provided you with polite and professional support, guiding you through your purchase. We're also glad the phone arrived promptly with the correct delivery. Thank you for your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Réponse : Fonehouse
Good Morning,
We're happy to hear that you found our services quick and efficient. Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Réponse : Fonehouse
Good Morning Martin,
We're happy to hear that you found our services quick, easy, and affordable each month. Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent service and very competitive…
Excellent service and very competitive in the price.
15 mars 2026
Réponse : Fonehouse
Good Morning Shabih,
We're happy to hear that you found our service excellent and our prices competitive. Thank you for your positive feedback; it means a lot to us.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Fonehouse awesome
Super easy to order ,whole process was fantastic from start to finish ,phone is awesome and arrived with everything in pristine condition
20 mars 2026
Réponse : Fonehouse
Good Morning Steven Fuller,
We're happy to hear that ordering was super easy and the whole process was fantastic! We appreciate your positive feedback and are glad the phone arrived in pristine condition.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Ordering the phone was straight forward…
Ordering the phone was straight forward nothing complicated. Good communication about the order and it was delivered on time.
Good job
20 mars 2026
Réponse : Fonehouse
Good Morning Martin,
We're happy to hear that ordering the phone was straightforward and the communication and delivery met your expectations. We appreciate you taking the time to leave us this positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Sent an additional SIM card along with…
Sent an additional SIM card along with my new contract sim which ended up costing me an additional £35 due to confusion
13 mars 2026
Réponse : Fonehouse
Good morning James,
Thank you for your review.
I’m sorry to hear that your experience with Fonehouse hasn’t been the best.
Having looked into your account, I can see that your chosen network provider includes a complimentary gift-an additional SIM card that operates on their network. This SIM is provided as a blank card, and to activate it, you would need to select a plan directly through the provider’s website. Please note that this is separate from, and not included in, the airtime plan you selected when placing your order.
Please also ensure that you are using the SIM card registered with the network provider you chose at the time of purchase.
I apologise for any confusion this may have caused. If you would like to discuss this further, please don’t hesitate to contact our customer support team on 0333 900 1133 and select option 2.
Kind regards,
MJ
Réponse : Fonehouse
Good Morning Margaret ,
We're happy you received excellent service and a faster delivery than expected. We appreciate your positive feedback and are grateful for it.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Réponse : Fonehouse
Good Morning,
We're happy you received great service. We appreciate your positive feedback and are grateful for it.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Réponse : Fonehouse
Good Morning Abin,
We're happy to hear that you had a positive experience with our fast delivery. Thank you for your feedback; it means a lot to us.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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