Foot Locker Australia Avis 

Worst customer service I have ever experienced in my life! Purchased shoes for my son mid November to be organised for Christmas, they remained in the postage packaging until 3 days before Christmas when I wrapped the box. On Christmas he tried them on and unfortunately they were too small due to a recent growth spurt. I contacted customer service on Christmas Day knowing they wouldn’t reply until the next day of business. They told me I was out of the time period to return and would have to present in store to follow up. I notified them I was 6 hours from a store, hence the online purchase. They simply replied they could not assist me further. So incredibly sad this is real life we are living in. I just simply wanted to exchange for a larger size. WILL NEVER SHOP WITH THEM AGAIN!

I ordered online during a promotional period and one of the items was cancelled after several days due to being out of stock.

If I had known this earlier, I would not have ordered the second item at all. My purchase decision was based on buying both items together.

I also paid a shipping fee, which makes this experience even more frustrating, as I ended up paying shipping for an order I would never have placed under these circumstances.

As compensation, I received a $20 voucher, however it cannot be used together with the current site-wide promotion and it is of no practical value. It does not help me replace the cancelled item, nor is there any suitable product I can purchase with it.

Poor stock management, late cancellation and unfair compensation. Overall a disappointing online shopping experience.

I bought some Puma trainers, which I question if they are genuine to be honest. They were size 10US but very small like a Chinese sizing. I asked for an exchange for a larger size however they would not consider replacing them as a tag was not with them despite being brand new and tried on for 5 min realising they are incorrect sizing. Now I am stuck with rubbish quality trainers that I doubt are Puma that done fit.

On November 28th, I won a raffle to purchase the Cat Black sneakers, which was supposed to be an exciting experience. Instead, it has been an absolute nightmare.
My shoes were supposed to arrive on March 8th, and to this day, I am still waiting. There has been no proper delivery, no clear explanation, and no accountability from Foot Locker.
I have contacted Foot Locker multiple times by email, and all I get are vague responses with no concrete answers about what actually happened to my order. No solution, no replacement, no refund — just silence or copy-paste replies.
This was my first time ordering online from Foot Locker, and it will definitely be my last. I do not recommend participating in raffles or buying anything online from them. If you value your money and your time, stay away.
I genuinely feel misled and scammed. This level of service is completely unacceptable for a company of this size.

Very disappointed...

Ordered Adidas sneakers, only to be charged, then sent a “sorry” item you ordered is out of stock & we don’t know when we will be able to restock it !
Ah 🤔then maybe remove it from your online store before taking my money🤬
They said we haven’t charged your card yet …that had better prove true or I’m following up with consumer complaints body
Bad online store, bad service, bad false advertising of products they do not even have in stock or will ever possibly have in stock !
Save your time, money & effort forget Footlocker.com.au

Afterpay purchase on a pair of shoes. I have waited past the advised 5-7 working days, also taking into consideration the Christmas peak. Spoke to a representative on the phone yesterday to provide me with an update on my order status. This has stayed the same for a week, was then told to call the next day and an investigation would take place. Called today, to be then told another 5 days to investigate. A refund can only be made after the first or second day of Purchase. Really disappointed and won't purchase online again because of this.

Could one enlightened me with some information regarding this, if they've had a similar experience before, and what was the outcome if so?

I purchased shoes during the sale as I couldn’t afford to do it during the normal days. I got vouchers based on that.
After purchase - 2
Days later they tell me they do not have the stock and they will
Not allow me to buy any other shoes at the sale price.
They refused to return my money in cash as my voucher was only with footlocker.
I’m stuck as my son needs the shoes badly and I’m forced to buy from footlocker at the original price which is absolutely unfair for me. My money is blocked. Now I have no choice but to buy at full price which is difficult for me. They have put me in a very compromising situation and it’s not fair that I have to bear the brunt of their mistake and there is no adjustments whatsoever. Will
Never go there again and this was handled very unprofessionally and didn’t even expect such a big company to treat me like this

Bought a set of nike Jordan's online. They sent me the left shoe only in the box.
Have provided all photo evidence that they requested and they won't refund my money or send a replacement set.
What good is one shoe!!!
Don't buy from foot locker.

Dont buy online for new releases, if you not a scalper or reseller you won't get your shoes, item purchased and then told out of stock but at certain "reseller" they have over 50 in stock

Atrocious customer care they just want to make a buck buy selling all their stock to resellers for quick cash grabs, ill never shop with footlocker again and I advise you to do the same

Do not buy from here! I bought a pair of Nike Women’s Air Max Plus sneakers, which turned out to be a half size too small. They are brand new in their original condition, however I threw out the box thinking they were the correct size. Footlocker won’t accept a return simply because I don’t have the box, so I have lost AUD $250. Never again purchasing from this store.

Foot Locker is easily the best store when it comes to picking up Nike TNs (Tuned 1/Air Max Plus) and Air Max in general. The selection is always strong, their shipping is prompt, and the in store staff are friendly and helpful, which makes the whole experience smooth.

One thing that could be improved is the website. During major drops the site can struggle with the amount of foot traffic and sometimes crashes, which makes it tough to secure pairs. It would also be great if the upcoming release calendar was brought back, even just with rough estimates instead of exact dates. That would make it much easier to plan and save up for the pairs I want.

Overall though, Foot Locker is still my go to for Nike TNs and Air Max.

I would not recommend purchasing from Footlocker AU. My personal details and purchase order were sent to a completely different state, address, and person.

What makes the situation worse is that, despite contacting them via email and phone, I have received no response for over a week regarding a return or refund. Footlocker has taken no responsibility and instead requires the items to be sent back to their facility for a refund. There is no option for them to correct their error and resend the order.

This is a clear breach of confidentiality and a reflection of very poor customer service.

Bought a few items online in one purchase, foot locker sent the wrong item, which was cheaper then the one I bought, I’ve submitted a complain but went travel abroad for a month, because of this went over their 28-day return policy, instead of making up for their mistakes and send me the item I actually bought they said I had to return the wrong item first PHYSICALLY in their store, which they had none near me, they wouldn’t accept me to post it nor bear the costs,

Paid for and place an order for 2 x pairs of sale items shoes and 1 x pair of socks. Both pairs of shoes on sale got cancelled after making the transaction a couple days later. I'd avoid shopping with them online particularly when it comes to promotions with sale stock items as they don't keep accurate stock levels on their online shop. I got my pair of socks tho!

Have been waiting a month for a refund on shoes simply purchased in the wrong size. Have commenced lodgement of complaint with Fair Trading. Shocking and surprising customer relations from such a well known shoe brand as Footlocker. Will never spend another cent with them and will never recommend the brand to others.

Place a click & collect order. Didn't collect by the pick up date & was told a refund would be issued within 2 weeks. It's now over +2 months since the pick up date and still no refund. Chased up 5 times via email with customer service, called once, left negative feedback regarding the issue and have lodged a complaint with the ACCC. Absolutely terrible experience and would never shop there again.

Awful service purchased two pairs of trainers online but could only supply one pair and wouldn’t refund delivery costs

Selling stock online that they don’t actually have and then cancelling order.

My son bought some Jordan shoes with his Christmas money that were 50% discounted during Boxing Day sales. He was over the moon! Sales rep said they had to get delivered to home as no stock at local store but stock elsewhere.
Didn’t hear anything for 2 weeks and eventually rang Footlocker to be told no stock was left.
So he’s missed out on buying shoes elsewhere during the sales, missed out on that model shoe (discontinued) and best we are offered is a refund back at the store.
Would be nice to have some (even the smallest) type of discount / credit to show some form of customer care to my son for the false hope / wasted time.