Fotosense Avis 

My wife purchased 2 pairs of Hawke Endurance binoculars on 1/12/21 for Christmas presents. On opening one pair was found to be faulty. Fotosense were contacted with their returns times and advertised opening hours. After 10 phone calls , all dropped after a fixed number of rings and e-mails resulting in “tickets” offering a reply within two working days as of today I am still waiting to hear from the company. I have now made contact with Hawke direct and had the problem resolved in two days. Great product, WRONG RETAILER? Nil service, take your money and don’t care thereafter. Could have become regular customer for film as I live locally to Preston, not now…DO NOT USE. Nearly a year later I am now being asked to review my comment. Well nothing has changed. I still have not heard directly from the company and as for checking my spam folder…laughable.

Avoid avoid avoid. Non existent customer service. Tried contacting both via website form and email. Automatic response but zero follow up. They don't answer the phone and there is no capacity to leave a voicemail. Tried initiating a return but they don't send an RMA number making returns impossible. Just appalling.

Slow delivery but good packaging and service s

Excellent across the board. Service and bag quality were fantastic. The seller even allowed me to amend my original purchase which I'd selected in error, with no fuss and kind professionalism. I used my bag for cameras, though the design would suit much more, including drones etc. I recommend this seller, they were quick, kind, and professional.

Foto(non)sense! Avoid. Cowboy outfit

I have purchased several items from fotosense. The items arrive quickly, well packed and the customer service provided by Holly is second to none. Emails are sent including tracking information. Lately I have been trying to find a camera bag to fit my gear which can be difficult when you can't see the items, Holly has gone out of her way to help. I have been 100% satisfied with fotosense and would recommend them to all. Looking for camera gear look no where else.

I ordered a camcorder. Homepage said it was in stock. After a week they sent me a mail saying I would have to wait one or two more weeks or I could cancel. I wrote to them instantly to cancel the order. They didn't reply or confirm. After one more week they sent me an "update", that the camcorder would be delayed another week (thou I had cancelled). I wrote back to them by mail and on their homepage, that I had cancelled the order. Stil no reply. After that I received several "updates" - and I kept replying: Cancel! When checking my account, I noticed the amount for the camcorder was deducted long ago, thou it hadn't been in stock or was even sent! No I'll have to wait for the refund. Not a good experience. Can't recommend!

I ordered a five pack of Kodak single use cameras. I was delighted to receive delivery of my order in less than 24 hours (Fotosense had promised free delivery within 3-5 business days!) Cameras were as expected and well packed.

I ordered a Lowepro Pro Tactic BP450 AWII Rucksack camera bag on Saturday morning, it arrived at Tuesday lunchtime.... Fantastic service... I would recommend Fotosense at 5 stars... After contacting Holly afterwards, I thanked her for the good service... It's easy to moan, but it's just as easy to compliment a great service - Thank you Fotosense... I hope to use you again.

Made an order on 26th of December, received two of the three things I ordered after over a week and still waiting on the third one to arrive (7th January) delivery was supposed to be within 3-5 days.
Will never order from them again.

Appalling service. Item was supposed to be in stock and have one day dispatch. They took the money, but so far have not dispatched the item and won't answer my emails. I'd rather pay a little extra and deal with a trustworthy supplier.

They accepted order and took payment for a Peak Design Messenger bag on 25th November. It showed on their site as In Stock. I didn't hear anything else from them so I contacted them a week later. They apologised profusely and said they'd sent it out immediately and email me a tracking number. They didn't. I phoned the next day and they said they had no stock and wouldn't have any for 10 days. Their site still says "In Stock: Usually Ships 1 Day. I'm still waiting for a refund.

Brilliantly responsive service, great prices and very quick delivery. Highly recommended.

I dealt with a charming sales person who went that extra mile to ensure my order arrived on time. It's this sort of customer service that breeds customer loyalty and in my case Fotosense will be the first company I will look to for my next photographic requirement.

Rather than order online, I decided to do it the old fashioned way by phone. I spoke to a lovely lady called Holly, who talked me through my order of a Fuji Instax 70 camera, plus films.

It was an order for a last minute wedding present. It arrived on time and communication was excellent. Would definitely recommend them to others and use again myself.

Fotosense is one of the best companies for customer service I have ever came across. They went above and beyond with quick deliveries, product searches/ packaging and communication to ensure i received a parcel in-time for a crucial job on a weekend !! . I will 100% recommend everyone I know & more to use this company. You wont be disappointed. I will not hesitate to go here first for all my photography needs in the future.

Very good prices, excellent support, friendly staff, available when you call them, good well packed shipping, fast shipping...……Think that summarizes my last experience with them :-) Keep up the good work !!!

Excellent service from Fotosense - were very helpful when I had a problem with delivery, my fault not theirs. Competitive price for the camera I bought and I would certainly recommend them.

I have purchased from Fotosense through Amazon twice in recent weeks and BOTH products arrived "open box" though sold as "new".

The first was a relatively inexpensive item, a quick release plate for Peak Design's Capture Clip V3. I returned it and purchased from another Amazon seller because open box items must be clearly marked as such and sold at a discount.

Today my Peak Design EveryDay 20L Backpack arrived, and because of my earlier experience with Fotosense I took the precaution of asking the Amazon delvery person to kindly wait while I opened it and sure enough it was not in the original packaging which can clearly be seen on numerous unboxing videos on YouTube and which is very unique and has the attention to detail that Peak Design are known for. The bag I was sent was wrapped in grey plastic.

In addition to this when I opened the bag I noted that the dividers had simply been put in the bag and were not mounted and Peak Design clearly explain in their promotional videos that they send out the bags with dividers preinstalled.

I later noted that the "key fob" was also missing and reported it to Amazon and placed a full report on line on my website with photographs. However, due to TrustPilot guidelines I cannot insert the link to that here which I understand.

When I purchased the bag on Amazon it was listed as being new, but it arrived in the condition as described above.

There is an old saying that lightning doesn't strike twice in the same place. One random accident is understandable but not two like this and the second product was £229 which is quite an expensive backpack.

I personally will not purchase from them again.

Purchased a Manfrotto carbon fibre kit at the best price online. Immediate acknowledgement of order by email & same day dispatch by express delivery included in price. I would certainly buy from this company in future. Highly recommended.