Fox And-sons Avis 

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Despite asking them not to call, and recieving an email confirming my number etc will be removed from their system, EASTBOURNE still make nuisance calls. They really are dumb.

I sent a deposit for a property to secure it however the landlord went with someone else. That’s fine, it happens. I Was told I would have a refund in full of my deposit £415.

Still waiting and no refund. Very poor customer service sold us a dream to begin with and were nice but very very dishonest. One moment it’s 3 working days. Then 7…. Then it’s I can’t see it on your file. EOD today was “9 working days” since being told the landlord decided to keep the property and 7 working days since “processing” and still no refund hence my review today. Ridiculous.

Everyone at the Hove office was an absolute treasure with me. I am a first time buyer and came in with so many requests, questions, worries and everyone was so keen to help!

A special shoutout to their mortgage advisor Rebecca, she went above and beyond listening to my never-ending questions, reassuring me throughout the process, working out with me the best options for insurance etc, and of course ensuring I'd get the best mortgage offer.

I cannot recommend them enough and would encourage first time buyers like me to put their trust in Fox and Sons, Hove.

A million thanks!

Nicoletta

I had a amazing support from scarlett, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.

Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.

THE WORST ESTATE AGENTS EVER!
I wish I had read reviews first, these people are criminals. They bamboozled us into a long contract and have done nothing to sell our house. The communication is ridiculous, the photos are rubbish, they are rude and have made us so so so stressed. DO NOT USE THEM.

We asked Ellie from Poole Fox and Sons for help remortgaging and she guided us through the whole thing. If we had any questions she would reply very quickly with a simpler version of what we were asking. Can't fault her or the company. Thankyou . And I do still think about the magic paper :D

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Team members are keen and motivated to help find lodgers. The process was quick and efficient

I have put one star as there’s no option for no stars.. appalling service, put two properties on the market with them, Goring office and Worthing, both offices are incompetent, no one ever calls back, wish I hadn’t put my property on the market with them, if we had no interest for a week or so, they would say drop the price, after they’d valued the property at that price. Management are useless, told lies to get themselves out of the s**t, would NOT recommend whatsoever. Stay clear of there shoddy workmanship!

Excellent service from Scarlett and David at Fox and Sons, Eastbourne. Both very friendly and efficient on the telephone and in person for property viewings. No delays or need to chase up for anything as they were so efficient unlike the opposite experience recrived with a number of other estate agents in Eastbourne regarding lettings. Wishing them both much success in their careers.

I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
As a result of this i decided to not view a property listed with them and wont be using them moving forward.
I feel like their ability to find my perfect home would be lacking if they cannot meet simple communication requests. I did feed this back to Louis and suggested that they review their policies to better support clients with extra support needs.

I rented from fox and son for 5 years and Senior letting branch manager was quick to responses and supporting when needed. Even after tendency ended there was good communication throughout. Senior Letting branch manager would explain and go into detail if needed more understanding. Team was always polite and welcoming when contacted. Never had any issues (Eastbourne fox and sons)

Dealings with his company didn’t even get past first contact. I saw a house I very much wanted to view and made several phone calls to their Yeovil branch over a 2 day period to arrange it. Not once was the phone answered in person and despite leaving VM messages, I was never called back. I was even considering knocking on the door of the property and asking the owners to contact Fox & Sons themselves to arrange a viewing! However, I have since found a property so no need, but if and when I ever come to sell it, it certainly won’t be through Fox & Sons. They don’t appear to work for either sellers OR buyers.

We have been in close communication with the fox & sons team, but dealt more so with Matt & Beth.
It was quite a journey with the usual stresses of house hunting etc…. But Matt is so friendly & approachable it makes the experience so much more at ease, knowing u can ask questions and get a rapid response.
Matt is a real team player & a real people person. ( which trust me there seems to very view these days!)
He & Beth were always supportive and always smiling. We will most definitely use them again in the future.

I think Fox and Sons HAILSHAM are very poor at communication!!
They never answer their emails and frequently say that they have tried to phone and leave a message yet no missed calls show on my phone despite checking the number with them several times.
Very poor service, would not use them again.

David Johnston at Fox & Sons Eastbourne has been absolutely outstanding. He’s extremely friendly, professional, and always punctual for every viewing. He takes the time to clearly explain everything and gives accurate, honest details about each property, often providing even better insight than what you see online. His communication is excellent, he’s patient with questions, and genuinely cares about helping you find the right home. Truly a great agent and a pleasure to deal with highly recommended!

Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything

Gosport Branch
Beware. This company does not understand NO. Go Away. Stop. Desist.
Despite being asked to remove all my details following unwanted telephone calls, letters, flyers and an incursion onto my private property ,being intimidated and hassled ,yet again (today) I am in receipt of a letter. If they think by just leaving off my name they have circumvented the request to remove all my details (Data protection Act 2018) from their records then they need to think again.!
I have already reported them to the ombudsman for unethical practice.
I am now considering legal action.
I chose another agent to sell my house and I would never choose this company as I have had unending harassment since I made the mistake (in May) to ask them to value my home.