Excellent service from Stephen in Daybrook. His advice and knowledge from the design, layout and choice of kitchen units and worktops was very helpful and professional. He was very patient and was qui... Voir plus
L'entreprise a répondu
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Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Voir plus
L'entreprise a répondu
Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Voir plus
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Had a house to sell which needed a refurb Stephen planned both bathroom and the kitchen he also introduced me to a professional fitter the whole process was first class this helped me sell it within... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- aussi dans
- Location d'outils et de machines de jardin
- Quincaillerie
- Service de location d'équipement de construction
Écrit par l'entreprise
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Coordonnées de contact
Portland Street, NG5 6BL, Daybrook, Royaume-Uni
- 01159208208
- www.frank-key.co.uk
4,7
Excellent
754 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Failed skip delivery
Ordered a skip for delivery 2 weeks ago for some work I had scheduled this weekend, payment taken etc.
Chased 4x over the phone on the day of delivery and was constantly told the skip is coming only for nothing to arrive, branches now closed so can't speak to anyone.
I have workmen due to start tomorrow.
20 septembre 2024
Avis spontané
Réponse de Frank Key
Good Evening, Thank you for contacting us. I am struggling to find an order of a skip for delivery today. Would you be able to provide any more information such as order number so I can investigate and look to resolves this asap for you.
Thank you
Thank you for reaching out, and I apologise for the inconvenience you've experienced.
I’ve had a look into this, and after investigating, we found that the skip was attempted to be delivered on Friday after 5:00 pm. However, our driver noted that there was already a skip on site, and we were informed at that time that you no longer required the skip as you had decided to go elsewhere.
From our records, the order was placed on Friday, the 13th, around 12:00 pm, with a request for delivery on Friday, the 20th, which is when the attempted delivery took place. I completely understand that the communication could have been clearer, particularly regarding the possibility of deliveries taking place after our usual opening times.
Please rest assured that we have canceled the failed delivery charge, and the refund has been processed this morning. I sincerely apologies for the confusion and any disruption this may have caused to your schedule.
Thank you for your patience, and I hope this resolves the matter for you. Should you have any further concerns, please don't hesitate to get in touch.
I’ve used Frank Key (Bulwell
I’ve used Frank Key (Bulwell, Nottingham) a couple of times now, supplies for a garden project.
From ordering on the website, checking in at my allocated slot through to the team loading everything into my car it’s been a great experience.
Great value on pricing and we are very happy with the products.
5 septembre 2024
Réponse de Frank Key
Thanks so much for your repeat business. We look forward to your next order 😉
Overall great experience.
Been to frank key before and always had a good experience. Delivered in AM on date requested. Delivery driver placed type 1 where I asked. Would be good to get a phone call or text to inform you a rough time for delivery or that your drop is next. Only just about caught driver last time as I was leaving for school run.
5 septembre 2024
Réponse de Frank Key
Thank you for your order and for your feedback. We are always looking for ways to improve our service and this will be discussed internally. Thanks again.
Exceeded expectations
4 years after having a new bathroom from Frank Key (with excellent service and price), we have just had minor problems with taps. I hoped to be able to
buy spare parts or even complete new taps.......
However Melanie at Nottingham Frank Key was a star. She immediately took on the problem and negotiated the parts for our now obsolete taps to be provided free under warranty. They say quality is exceeding customer expectations. Frank Key is definitely quality!
3 août 2024
Avis spontané
Réponse de Frank Key
Thank you for your feedback which we will pass on to Mel. Hope it's not another 4 years before we see you again! Thank you for your custom and thanks again for the fantastic feedback.
How to upset your neighbours
This outfit tried to deliver building supplies to my neighbour at 07:10 in the morning on a large vehicle in a cul de sac.
The driver wasn't aware of the law regarding times of building work allowed but moved his vehicle (no doubt disturbing the other neighbours again)
When ringing the Frank Key office I was told that deliveries were allowed at that time as the driver could leave the yard at 06:45.
If you want to upset your neighbours they are the ideal company to use but if you care about where you live don't even consider them
I am discussed this with Frank Key who has advised me that it was the builders that requested the first delivery.
This does not excuse the time but is an explanation but any reputable builders should be aware of the relevant buildings regulations
9 août 2024
Avis spontané
Réponse de Frank Key
Thank you for bringing this matter to our attention. We sincerely apologies for the inconvenience caused by the early morning delivery to your neighbour. We understand that this situation disturbed you, and we deeply regret any disruption this caused to you and your neighbours.
At Frank Key, we strive to provide the best service possible while adhering to all local regulations and respecting our customers and their communities. Our delivery schedules are designed to ensure timely delivery of materials to support our customers' projects. However, we acknowledge that at times these hours are early and request our drivers keep the noise down as much as possible during these times.
We have taken immediate steps to address this issue, including:
1. Driver Training: We have communicated to all our drivers the importance to keep the volume down when delivering in the early hours (where possible).
2. Customer Communication: We will improve our communication with customers regarding delivery times to ensure they align with both their preferences.
We genuinely appreciate your feedback, as it helps us improve our services and better serve our community. If there are any further concerns or suggestions you would like to share, please do not hesitate to contact us directly on 0115 9 208 208
Refreshing change.
What a refreshing change these days, a company that does what it says it's going to. I've recently purchased a bathroom through the Arnold showroom and am thoroughly delighted with the price, quality, delivery and service I've received throughout the process.
The staff were really friendly, helpful and knowledgeable. I can't rate this place high enough. If you're looking for a new kitchen or bathroom I wouldn't hesitate to try these guys out.
29 juillet 2024
Avis spontané
Réponse de Frank Key
Thank you for the wonderful review. Our team in the showroom work ever so hard on customer service and they will be delighted to read this.
Thanks again.
Super helpful
Super helpful!
Always super helpful and happy to work with you on any specific delivery requirements. No reason I’d use anyone else!
26 avril 2024
Réponse de Frank Key
Great to hear, thanks. See you again soon!
Faultless
Very easy smooth process, ordered online, free delivery next day. Can't give enough praise to the delivery driver, pleasant, respected my property and nothing was too much trouble for him. Credit to the company!
24 avril 2024
Réponse de Frank Key
😊
Réponse de Frank Key
We’re delighted to hear you had a great experience with our team! Providing excellent service is our priority, and your feedback means a lot. Thanks for choosing us!
Kitchen design and fit
Recently had a kitchen fitted which was designed by Ben Roberts in the Nottingham showroom.Its an excellent kitchen, exactly what we wanted! We are really pleased with it and highly recommend this firm to other people.The installation team did a great job! Thanks to Ben and everyone at Frank Key.
20 février 2024
Avis spontané
Réponse de Frank Key
We'll be sure to pass your comments on to Ben, thanks for the great feedback.
Delivery to top of the driveway rather…
Delivery to top of the driveway rather than at the bottom.
25 mars 2024
Réponse de Frank Key
👍
Rang to re areange my delivery due to…
Rang to re areange my delivery due to my own error.
I called to chase delivery and was directed promptly to the correct department the gentleman that answered was helpful and polite. Great experience. Delivery driver was super helpful and didn’t mess about dropped safely.
26 mars 2024
Réponse de Frank Key
Nice to hear that you had a pleasant experience trading with us. Thanks for choosing us and thanks for the feedback.
Quick delivery
Quick delivery, friendly team/delivery driver and managed to get my order in the place a needed which was a huge help. I would definatley recommend.
25 mars 2024
Réponse de Frank Key
We’re pleased to hear your delivery arrived on time and everything went smoothly. Thanks for your support—we look forward to helping you again in the future!
Fantastic service
Ordering was simple to do, the website is very user friendly, Delivery was extremely quick & the driver who delivered was fantastic. Overall a very smooth, hassle free experience. Will be using again & highly recommend.
30 mars 2024
Avis spontané
Réponse de Frank Key
👍
Above and beyond
Delivery arrived nice and early, the driver with a small flat bed (no crane) handballed over 500kg off on his own refusing my help.
Some bloke 👍
35 kg slabs are way beyond the H&S limitation for one man !
12/03/24
24 février 2024
Réponse de Frank Key
Thank you for the 5 star review. Also for flagging the heavy load, this ideally should have gone on a crane vehicle and it has been flagged to our transport team to investigate and improve. However, I will pass your kind words on to Jason.
Good value hire equipment
Hired a wall paper stripper for a weekend. Got a great price and equipment worked really well.
The staff however don't know you can book and pay on line.
25 février 2024
Réponse de Frank Key
Thanks for your feedback, sounds like some of our staff need to teleport to the 21st century!
Always can rely on Frank Key
Always can rely on Frank Key. Do what they say and when. Never had any issues
27 février 2024
Réponse de Frank Key
Great to hear, thanks.
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