Excellent service from Stephen in Daybrook. His advice and knowledge from the design, layout and choice of kitchen units and worktops was very helpful and professional. He was very patient and was qui... Voir plus
L'entreprise a répondu
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Had a house to sell which needed a refurb Stephen planned both bathroom and the kitchen he also introduced me to a professional fitter the whole process was first class this helped me sell it within... Voir plus
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Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Voir plus
L'entreprise a répondu
Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Voir plus
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À propos de l'entreprise
- Fournisseur de matériaux de construction
- aussi dans
- Location d'outils et de machines de jardin
- Quincaillerie
- Service de location d'équipement de construction
Écrit par l'entreprise
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Coordonnées de contact
Portland Street, NG5 6BL, Daybrook, Royaume-Uni
- 01159208208
- www.frank-key.co.uk
4,6
Excellent
751 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Delivered today by Colin
Delivered today by Colin , noting was too much trouble and put the items where we wanted with no hassle, excellent friendly service provided , highly recommended suppliers and will use again in the future with no hesitation
2 avril 2026
Avis spontané
Réponse de Frank Key
Thank you for the wonderful 5-star review! Colin does a fantastic job and is a valued member of our team. We will be sure to pass on your kind words. Look forward to serving you again in the future
Réponse de Frank Key
Thank you for the 5 star review.
First time I have used the online…
First time I have used the online booking process and it was a breeze. Bags of decorative stone and soil arrived within the delivery window.
The driver, Colin, was really helpful and professional and was able to drop the load exactly where I wanted it, with no fuss. Thank you
1 avril 2026
Avis spontané
Réponse de Frank Key
Thank you for the fantastic 5-star review! We'll be sure to pass on your kind words to Colin. He's a valued member of our team. We look forward to serving you again soon
Website was easy to use
Website was easy to use, however the live chat in the app on iOS doesn't seem to work great - I messaged to find out what time my delivery was supposed to come as it was down for AM delivery and I had somewhere to be in the afternoon - chat seemed to show the operator typing for ages but no message ever come through. Ended up having to close the app and start a new chat session then I managed to get a reply. Delivery ended up arriving late at around 1:30pm
However, the delivery driver Colin from the Somercotes branch was excellent and I cannot praise him enough, he explained the reason for the delay and managed to get the bags unloaded exactly where I wanted them (despite not having the best access), top man!
26 mars 2026
Avis spontané
Réponse de Frank Key
Thank you for taking the time to leave us a 4-star review.
We're glad to hear you found our website easy to use and that Colin did a great job. We'll be sure to pass on your kind words to him!
Sorry to hear about the issue you experienced with our live chat and the delay in your delivery. We appreciate you bringing this to our attention, and we'll look into the chat functionality to ensure it works smoothly for all our customers.
Thank you again for your feedback. We look forward to serving you again soon.
Difficult access delivery
Simon at somercoates branch always makes the ordering process is easy as possible and providing competitive quotes on materials. Delivery came today and access is very tight. Rob managed to manoeuvre the wagon where no others have. After assessing the difficult route he managed to get the materials on site safe and efficiently, which made our job a lot easier.
19 mars 2026
Avis spontané
Réponse de Frank Key
Thank you for the fantastic 5-star review! We're thrilled to hear about your positive experience with our Somercoates branch.
We'll be sure to pass your kind words on to both Simon and Rob. Thanks again for choosing us, and we look forward to working with you again soon
Brilliant driver even though the truck…
Brilliant driver even though the truck was playing up driver was Colin
16 mars 2026
Avis spontané
Réponse de Frank Key
Thank you for the fantastic 5-star review! Always great to hear when our drivers provided a brilliant experience. We'll be sure to pass your kind words on to Colin. We appreciate your patience and look forward to serving you again soon
Fantastic service from Stephen
Fantastic service from Stephen. We wanted to add a 2m x 900mm breakfast bar to a 12 year old kitchen and Stephen was able to match the base units and worktop exactly, to allow the whole lot to look original. Everything required for the install arrived when he said it would and we are very happy with it post installation.
Thanks Stephen!
Lee & Liz
9 mars 2026
Avis spontané
Réponse de Frank Key
Hi Lee and Liz,
Thank you so much for your fantastic 5-star review! We are thrilled to hear how happy you are with your new breakfast bar.
A message from Stephen "It was a pleasure to help you find the perfect match for your existing kitchen, and I'm so glad everything came together to look like it was always there."
Enjoy your updated kitchen!
Réponse de Frank Key
Thank you for the 5 star review.
Extremely fast delivery & a great price.
27 février 2026
Réponse de Frank Key
Thank you for the 5 star review.
Réponse de Frank Key
Thank you for the 5 star review
Great service From Colin
Great service From Colin
Made the job a lot easier for us.
5 mars 2026
Avis spontané
Réponse de Frank Key
Thank you and we will pass the comments on to Colin.
Réponse de Frank Key
Thank you for taking the time to give us a review and making it 5 stars.
Pleased with product, ordered more!
Pleased with the 4-10 mm washed gravel, reasonable price and good customer service. Would have given 5 stars but TPN delivery eta kept being put back, made planning the day difficult. Driver however was very helpful in where to deliver load.
2 mars 2026
Réponse de Frank Key
Thank you for taking the time to leave a review. We're glad to hear you were pleased with the gravel and our customer service.
Sorry about the delivery ETA issu. We will pass this feedback on to improve their service including their helpful driver. Have a lovely weekend.
Five star review
Excellent driver as normal that deliver to us from frank key. Five stars all the way.
22 février 2026
Réponse de Frank Key
Thank you. Have a lovely weekend.
I had a delivery of a very heavy lintel…
I had a delivery of a very heavy lintel Sean the driver was brilliant delivered the lintel and helped me in the house with it nothing was too much trouble, brilliant service
12 février 2026
Avis spontané
Réponse de Frank Key
Thank you so much for your kind review! We're thrilled to hear Sean provided such excellent service and was able to help with your delivery. We'll be sure to pass on your feedback to him. Thanks again for choosing us!
The Delivery Driver was very helpful…
The Delivery Driver was very helpful with the positioning of all ten bags of Mot which made my job so much easier.
5 février 2026
Réponse de Frank Key
Thank you for the fantastic 5-star review! We're so glad to hear our delivery driver was able to help and make your job easier. We appreciate you choosing us and look forward to serving you again soon
Swift efficient service
1 février 2026
Réponse de Frank Key
Thank you for your review! We're glad to hear you found our service to be swift and efficient. We always aim to provide the best possible experience, and we'd love to know if there's anything we could do to make it a 5-star one next time. We appreciate your feedback
Réponse de Frank Key
Thank you Jason, we appreciate the review and feedback. We will pass your feedback on to the team. have a great week.
Matt was a legend
Matt was a legend. He managed to drive all the way round the allotment and saved me hours of work and a visit to the physio. Cannot say enough how impressed I was
23 janvier 2026
Avis spontané
Réponse de Frank Key
Thank you Phil for the great feedback, and yes Matt is 100% a legend. Good luck with the allotment.
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